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From AI to attitude – how Thierry Garnier changed Kingfisher
Kingfisher chief executive Thierry Garnier is leaving the home improvement powerhouse. Big changes have been made at the business since he arrived with his retail toolkit.
Long read: Understanding Amazon
Amazon is every retailer’s biggest threat.
Even in areas where it’s not stealing market share, it sets - and raises - the bar in terms of payment, delivery and customer experience.
In our latest long read, Understanding Amazon, we explore the online giant’s strategy, devotion to innovation and where its future growth will come from.
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