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Data: Grocery shoppers say meh to AI, yeah to loyalty discounts
New research commissioned by Retail Week and The Grocer shows that shoppers are sceptical about AI’s role in online grocery shopping, while over half say points and discounts for loyalty card members are what they value the most when shopping in-store
Long read: Understanding Amazon
Amazon is every retailer’s biggest threat.
Even in areas where it’s not stealing market share, it sets - and raises - the bar in terms of payment, delivery and customer experience.
In our latest long read, Understanding Amazon, we explore the online giant’s strategy, devotion to innovation and where its future growth will come from.
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