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FAQS

• What is the difference between registering and subscribing?
  • Answer
  • Registering is the process of creating a username and password for the site. Registration is free and everyone who registers is automatically granted guest access, which provides free but limited access to 2 stories per 31 days, excluding Prospect and Horizon content. Guests can also choose to receive selected newsletters.
    
    Subscribing is when you or your company pay for a subscription, which allows you to benefit from unlimited access to all Retail Week and Retail Horizon content and newsletters, with the exception of Prospect, which requires an additional subscription.
    
    Access to Prospect content requires a subscription to Prospect.
• What's the difference between the subscription packages?
  • Answer
  • We offer both personal and corporate (group) subscriptions. Personal subscriptions are for one named person. Corporate subscription packages provide access for more than one user, with discounts as higher volumes are reached. Corporate packages can also benefit from self-service control over your user list so that you can swap users in and out when your teams change. We also offer Prospect subscriptions as an add-on for full and unlimited access to Retail Week's premium business intelligence product.
• How can I pay for my subscription?
  • Answer
  • How you can pay depends on the subscription package you purchase. Personal subscriptions can be purchased by direct debit or credit card directly from our subscriptions page. You can pay month-by-month, or you can choose to pay annually and secure a 10% discount. When you purchase a corporate subscription from our corporate sales team, an invoice will be raised, and you can pay by bank transfer. For any further payment queries, please contact customerservices@retail-week.com.
• Can I get a copy of my invoice / a receipt for my subscription?
  • Answer
  • If you have purchased a personal subscription and would like to request a receipt or copy invoice as proof of purchase, please contact our customer service team on customerservices@retail-week.com. Please tell them the date you ordered and the email address with which you placed the order, along with any reference numbers you have, to help them to find your order.
• Can I change my subscription package after purchase?
  • Answer
  • If you purchase a personal (formerly known as individual) subscription, please note that these are for the named person only. We do not change the named user on personal orders so if you are purchasing a personal subscription for an employee, we encourage you to consider upgrading to a minimal corporate package to give yourself full flexibility. Please talk to our customer services team to discuss your best options on customerservices@retail-week.com or +44 20 8955 7038.
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• What if I change my mind about my subscription?
  • Answer
  • We are sure you will enjoy Retail Week like thousands of other retail professionals. But if you have purchased a personal subscription and you do change your mind, simply let us know in writing within 30 days of your initial subscription start date, to cancel. Your statutory rights are not affected.
• Can I buy a subscription for someone else?
  • Answer
  • Yes, you can gift a personal subscription to someone else. You can select this during the checkout process, when you reach the "Delivery" settings of the "Your details" form. To begin the order, first enter your own details, as the person paying for the order. Then, when you reach the "Delivery" section, choose "send this order" to "A different email address / Gift". On the following page you will be asked to confirm that "Yes" you are "Buying for someone else? / Gift". After that you will be able to enter the "Recipient's email address", which will become the username for the subscription. You will receive confirmation of the order and will be registered with guest access so that you can view the order details, and the recipient will receive an email that enables them to activate their subscription access by completing the registration form.
• Can I buy a subscription for my whole company / team?
  • Answer
  • Absolutely, a company-wide account is the most effective option for many organisations. Contact us at corporate.support@retail-week.com to talk about your objectives and ideal access levels and we can showcase the right package for you. You can also find out more here.
• How do I get access to my company's corporate subscription?
  • Answer
  • If you believe your company or organisation has purchased a company-wide subscription, simply register on the website, using your company email address. If the subscription is company-wide, you will then be granted immediate access. If this does not work, please first check with your company's account manager as your company may need to purchase additional licences. If you believe something is wrong, please contact customerservices@retail-week.com for assistance.