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Analysis & Opinion

Human resources – How AI has transformed retail work

Interviews

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Q&A: THG Ingenuity CTO on Google partnership and preparing retailers for peak
Ikea UK boss David McCabe on leadership, affordability, and the future of retail
Q&A: Infobip retail specialist discusses why effective communication with consumers builds trust and loyalty
Q&A: Snap head of retail on new innovations and how Gen Z likes to shop
Q&A: Adyen global VP of retail discusses the increasing need for flexibility in payments
Q&A: Landsec on ‘biggest investment’ in Trinity Leeds and why ‘landlord’ is an outmoded term
Q&A: Mirakl chief customer officer on why marketplaces should be a tool, not a strategy
Q&A: Sports Direct’s Michael Murray talks Dublin flagship, international ambitions and Andy Burnham
Q&A: Kingfisher chief AI officer on being ahead of the curve with AI agents and agentic commerce
Retail managing director Lydia King on doubling down on fabrics and 150 years of Liberty
Q&A: Rethink Productivity co-founder on smooth store operations and colleague efficiency
Ingka Centres’ Sebastian Hylving on how our thirst for fun will change the retail landscape

New stores

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Explainer: Shein vs Temu – what court judgment means for online platforms

Government likely undercounting number of vape shops. That’s a problem

Who is actually left running the Co-op?

More analysis & opinion

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Special reports

The UK’s Top Ecommerce Retailers
In paid partnership with Feedonomics
Discover 10 of the UK’s top ecommerce retailers and how they’re leveraging data.
The CX Report
In collaboration with Oracle
Discover how leading retailers are using AI to transform shopper experiences in 2026.
Traceability, Trust, Transformation
In paid partnership with Transparity
An essential overview of where to invest to achieve ethical, compliant and customer-centric supply chains.
Talking Shop
In paid partnership with Rotageek
Talking Shop 2026 reveals the unfiltered reality from 500 UK retail workers.

Industry Insight

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The unplanned £22.90: What parcel locker visits are really worth to your stores
Paid for by InPost
How retailers can get ready for a bigger AI Christmas
In paid partnership with Vypr, By Christopher Godfrey
The £276m profit opportunity fashion retailers are overlooking
Paid for by CCS McLays
Salesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
Paid for by Salesforce
Is retail redefining customer service this Christmas?
In paid partnership with Vypr, By Christopher Godfrey
What GLP-1 growth means for this year’s Christmas trading
In paid partnership with Vypr, By Christopher Godfrey
The network is now the engine of retail performance – are you treating it that way?
Paid for by BT Group
Revealed: The UK’s top 10 ecommerce retailers of 2026
In paid partnership with Feedonomics, By Megan Dunsby
Why logistics is retail’s competitive edge
Paid for by Tritax Big Box
How Boots and Currys are levelling up customer experiences
In collaboration with Oracle, By Rebecca Taylor
Data: How Gen Z is turning retail into an experience economy
In paid partnership with Snapchat, By Christopher Godfrey
AI-powered retail: Why customer expectations are changing faster than retailers can keep up
Paid for by Oracle
Navigating retail’s challenges: Costs, crime and changing consumer trends
Paid for by NFU Mutual
Five trends that will redefine European retail and why retailers can’t wait any longer
Paid for by Comexposium
The unified commerce mandate: Five strategic shifts for retail’s agentic era
Paid for by Salesforce
Exclusive: Nearly half of UK shop workers feel shut out of digital decision making
In paid partnership with Rotageek, By Laura Heywood
Lessons in loyalty: New Look, Boots and Kingfisher’s digital leaders on driving lifetime spend
In paid partnership with SheerID, By Rebecca Taylor
Ethical, efficient, customer-first: Supply chain tech solutions transforming UK retail
In paid partnership with Transparity
Practical AI is driving higher margins – here’s how retailers are doing it
In paid partnership with Workday
Exclusive: 500 UK store staff on the realities of working in retail
In paid partnership with Rotageek
Faster fit-outs, fewer delays: how framework agreements are reshaping retail construction
Paid for by Foot Anstey
2026 loyalty drivers: what customers really want from retailers
In paid partnership with SheerID, By Rebecca Taylor
Beyond points: How M&S, Ikea and Joe & the Juice are redefining loyalty
In paid partnership with Talon.One
Retail 2050: How innovation, localism and experience will shape the high street
Paid for by American Express
The Gen-AI shopping revolution is here – is your online business ready for it?
In paid partnership with Mirakl
The retail categories set to succeed in the next six months
In paid partnership with Vypr, By Ben Sillitoe
Cross-border commerce: The who, what, where of international spend
In paid partnership with PayPal, By Gemma Goldfingle
Black Friday is dead, long live Black Friday: The stats behind the 2025 shopping phenomenon
In paid partnership with Talon.One
How shoppers will spend in 2026 and the winning strategies driving sales
In paid partnership with Vypr, By Ben Sillitoe
What money can’t buy – How creative retailers are winning loyalty
In paid partnership with Talon.One, By Grace Bowden
Why there is more to railway stations than trains
Paid for by Network Rail
Unlocking the hidden value in retail returns
Paid for by Blue Yonder

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