Exclusive: Nearly half of UK shop workers feel shut out of digital decision making

Currys staff using tablets in-store

Source: Currys

TheTalking Shop 2026 report exposes a growing disconnect between HQ-led digital change and the realities of life on the shop floor, as frontline teams voice frustration and a desire to be heard. Explore the key findings in our preview.

Nearly half of UK store workers feel excluded from decisions about digital initiatives that shape their daily roles. 

 

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