‘As public awareness of the horrors of retail crime increases, so too does the risk of a PR disaster’
By 
Charlotte Hardie2026-05-11T23:01:00
With Sainsbury’s following Waitrose and Morrisons as the latest retail giant to find itself in the news on retail crime for all the wrong reasons, Charlotte Hardie questions whether there is still a disconnect on the issue between head office and the shop floor.
Nothing riles the British public more than big corporations being seen to treat hard-working store heroes unfairly. In the case of Gary MacArthur at Sainsbury’s West Wickham store in London, it’s a news story that was picked up by every media outlet from LBC to The Sun to The Telegraph – and no doubt garnered many million social impressions in between.
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