All Interview articles
Most recent first.
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InterviewQ&A: Ordo co-founder on avoiding the VC trap and being profitable from day one
Ordo Co-founder Barty Walsh speaks to Retail Week about cracking the US market, taking on legacy brands and building a profitable business without venture capital.
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InterviewAmex: Why stores still have a future in the age of AI shopping
To understand how AI is disrupting traditional shopping journeys and what retailers must do to remain competitive, Retail Week spoke to Dan Edelman, American Express UK general manager for merchant services.
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InterviewQ&A: M&S marketing director Sharry Cramond on how ‘social sits right at the heart of our storytelling’
Marks & Spencer’s use of social media has transformed in recent years and more is planned, marketing director for fashion, home and beauty, masterbrand and loyalty Sharry Cramond explains
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InterviewQ&A: Pets Corner CEO on DTC, minimum wage and his new retail fascia
Pets Corner chief executive Dean Richmond speaks to Retail Week about his plans for 2026, the impact that DTC and minimum wage increases have had on his business, and why staff training is his ’secret sauce’
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InterviewQ&A: Music Magpie founder talks AO acquisition and ‘spectacular’ Timpson partnership
Online consumer electronics retailer Music Magpie has been busy in recent years.
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InterviewQ&A: Neptune CEO on Christmas trading and its growth strategy
Retail Week spoke to chief executive Mike Clarke to find out what’s driving Neptune’s strong performance, how he’s planning to win new customers and what else is in store for the retailer in 2026.
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InterviewQ&A: Commerce VP of market strategy on scaling for efficient growth
With Commerce working with retailers such as New Balance, On Running, Muji, and Sports Shoes, Retail Week spoke to its VP of market strategy Al Williams to discuss how retailers can scale and grow, the increasing demand for agentic AI, and why retailers should be mobile-first.
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InterviewInterview: Tom Joule on what’s coming next for the British lifestyle brand
Tom Joule is entering the new year with a pep in his step. His eponymous lifestyle brand – a favourite among the middle classes for its town wellies and preppy jumpers – is on track to turn its first profit since it collapsed into administration in 2022.
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InterviewQ&A: The Organic Pharmacy UK general manager on Marks & Spencer tie-up
As Marks & Spencer continues its push into beauty, its latest partnership with premium skincare brand The Organic Pharmacy was revealed last week
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InterviewQ&A: Optimizely product strategy director on embracing an experimentation mindset
Optimizely’s product strategy director Tina Nelson speaks to Retail Week about how to take the risk out of test driving a new idea, grounding decisions in data and what she thinks retail CEOs should be investing in this year.
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InterviewQ&A: Miniso chief operating officer on the retailer’s limitless UK ambitions
Value lifestyle retailer Miniso has been popping up all over the country in the past couple of years, with store presence on high streets and in prominent shopping centres such as the two Westfields in London, Bluewater in Kent, Trafford Centre in Manchester, and Princes Street in Edinburgh.
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InterviewKPIs: Edited chief scientist Michael Ross on retail’s ‘red flag’ metrics
Edited chief retail scientist Michael Ross will be taking to the stage at Retail Week x The Grocer LIVE to unpack why many retailers need to rethink their measurements of success.
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InterviewSuperdry CEO Julian Dunkerton: ‘The brand lost its DNA and I put it back’
Not many retailers can say they are a dad brand and, at the same time, cool enough to have a queue of teenagers lining up outside its stores. But Superdry can. The brand has ditched its Kanji aesthetic in favour of preppy fashion as it embarks on its next chapter.
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InterviewQ&A: MiQ products and solutions director on cutting through advertising noise
Retail Week spoke to Debbi Rosenthal, senior director of products and solutions at media advertising business MiQ, to discuss what makes a campaign successful, pitfalls to avoid, and the role AI can play.
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InterviewQ&A: Greggs boss discusses recent successes, the consumer environment, and weight loss jabs
Greggs reported its fourth quarter and full year results for the 52 weeks to December 27 this morning, with year-on-year sales growing 6.8% to £2.2bn.
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InterviewQ&A: Zilch CRO on how tight budgets are shaping consumer payment behaviour
Retail Week caught up with Andreas Andreou, chief revenue officer at fee-free payments provider Zilch, to find out how frugality has changed shopper behaviour and how retailers have responded.
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InterviewQ&A: Superdrug head of own brand and exclusives on appealing to Gen Z
Superdrug has recently launched its new POP own-brand range aimed at a younger audience.
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InterviewFootfall: BT Active Intelligence MD on enhancing visitor stats with demographics
Next week, one of the most important stats that the retail industry will be paying attention to is footfall. Steve Wiley, managing director of BT Active Intelligence, which recently became the official footfall provider to the ONS, and talks about how its supply of data from 24 million mobile devices moves way behind logging the number of visitors.
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InterviewExit interview: outgoing Ikea UK&I boss Peter Jelkeby
As Ikea UK&I boss Peter Jelkeby prepares to step down from his post and take over the lead job at the furniture giant’s operation in Germany, he speaks to Retail Week about how shoppers have changed, the moves by competitors that he has envied and the learnings he’ll be taking forward into his new job.
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InterviewFacial recognition: Facewatch CEO on why retailers can’t just rely on the police and the government to protect workers
Facewatch was recommended to Retail Week by Frasers Group, and also works with B&M and Home Bargains.