FAQs

• What if I forget my password?
  • Answer
  • Go to the "Sign in" link towards the top-right area of the site and then follow the link to "Forgotten password". You will be asked to enter your email address and then "Submit" the request. If your email address is recognised, you will receive an email. Follow the link it contains, which will log you in so that you can choose your new password. If you don't receive this email, please check in your junk and spam folders.
• How do I get access to my company's corporate membership?
  • Answer
  • If your company or organisation has purchased a company-wide membership simply register on the website, using your company email address. If the membership is company-wide, you will then be granted immediate access. If this does not work, please first check with your company's account manager as your company may need to purchase additional licences. If you believe something is wrong, please contact customerservices@retail-week.com for assistance.
• What's the difference between the memerbship packages?
  • Answer
  • We offer both individual and corporate memberships. Individual memberships are for one named person. Corporate membership packages provide access for more than one user. Corporate packages can also benefit from self-service control over your user list so that you can swap users in and out when your teams change.
• How can I pay for my membership?
  • Answer
  • How you can pay depends on the membership package you purchase. Individual memberships can be purchased by direct debit or credit card directly from our subscriptions page. When you purchase a corporate membership from our corporate sales team, an invoice will be raised, and you can pay by bank transfer. Payment by debit or credit card is also accepted. For any further payment queries, please contact daniel.bashford@wrbm.com.
• Can I get a copy of my invoice / a receipt for my membership?
  • Answer
  • o If you have purchased a corporate membership, you will be issued an invoice for payment. This is your copy to keep secure. If you have purchased an Individual membership head to the Transaction page in the ‘My Account’ area, where you can download one for your current or past memberships. If you have any questions, our Customer Service team is available Monday to Friday, 9am-5pm. Call us on 020 8955 7038 or email customerservices@retail-week.com.
• Can I change my membership package after purchase?
  • Answer
  • If you purchase a corporate membership you can upgrade to increase the number of people who can use your membership. You can also change the users named on your membership as and when you need to, for example if someone leaves your team. If you have corporate self-service set up on your membership, you can do this yourself. It not, you can request this to be added to your account at your next renewal or ask our team to make the changes for you. Contact daniel.bashford@wrbm.com to discuss your requirements.
  • If you purchase an individual membership, please note that these are for the named person only. We do not change the named user on individual orders so if you are purchasing an individual membership for an employee, we encourage you to consider upgrading to a corporate package to give yourself full flexibility. Please talk to your corporate account manager: email daniel.bashford@wrbm.com or call +44 (0)20 3960 9222.
• Can I buy a membership for my whole company / team?
  • Answer
  • Yes, a company-wide account is the most effective option for many organisations.
  • Contact your corporate account manager: email daniel.bashford@wrbm.com or call +44 (0)20 3960 9222. Alternatively complete an enquiry form here and we’ll get back to you.
• Why does the sign-in page look different since June 2023?
  • Answer
  • We moved to a new platform to provide you with a better experience. The new platform provides you with more information about your subscription and we hope you will find it easier to use.
• Can I buy a membership for someone else?
  • Answer
  • Yes - you can gift an individual membership. Just enter your own details at checkout, then select “A different email address / Gift” in the Delivery section. You’ll then confirm you’re buying for someone else and add the recipient’s email, which becomes their login. You’ll receive the order confirmation, and the recipient will get an email to activate their membership.
• What if I change my mind about my membership?
  • Answer
  • o We are sure you will enjoy Retail Week like thousands of other retail professionals. But if you have purchased an individual membership and you do change your mind, simply let us know in writing within 30 days of your initial membership start date, to cancel. Your statutory rights are not affected.
• How do I contact customer services for help?
  • Answer
  • Our customer services team can be contacted on customerservices@retail-week.com or call +44 20 8955 7038.