Store staff call for action on pay and working conditions to avoid summer burnout

Supermarket employee checking stock

Source: GettyImages/iStock/Liubomyr Vorona

Exclusive interviews with 500 UK frontline workers reveal the factors that incentivise productivity during peak summer trading, at a time when teams are short-staffed and operationally stretched. 

With peak summer trading approaching and many stores already under-resourced, retailers risk pushing frontline teams to burnout unless they act quickly on pay, invest in technology that makes roles easier, and ensure leadership listens to and values employees. 

 

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