All Technology articles
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InterviewQ&A: Fortnum & Mason UK retail director on using real-time customer data to improve the store experience
Fortnum & Mason UK retail director Sean Ghouse and founder and chief executive of TruRating Georgina Nelson speak to Retail Week about real-time customer feedback technology
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NewsLVMH chief information officer says agentic AI is the âfuture of salesâ
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the âfuture of salesâ and will transform the customer experience.
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NewsBodycare announces new partnership to become UKâs âfirst AI retailerâ
Health and beauty retailer Bodycare has partnered with an IT services company to deliver the digital infrastructure required to power its new store network, as it aims to become the UKâs âfirst AI retailerâ.
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InterviewQ&A: Amazon European Stores vice-president on the new innovations shaping its grocery offering
As part of Amazonâs Delivering the Future event at its LCY3 fulfilment centre in Dartford, Kent, many announcements were made for the UK and Europe.
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NewsGeorge at Asda explores TikTok Shop launch
George at Asda is considering joining the grocer in launching on TikTok Shop, Retail Week can reveal.
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AnalysisInside Amazon: How the retail giant is striking a balance between man and machine
Amazonâs annual âDelivering the Futureâ Europe took place last week, and rather than being sent on a plane to Milan or Dortmund like previous years, Retail Week visited somewhere much closer to home
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InterviewQ&A: Evolve chief executive on the critical need for in-store connectivity in the technology age
At a time when customers expect everything to be working and available in an instant, Retail Week spoke to Alan Stephenson-Brown, chief executive of Evolve, about the importance of the shopper experience, the risks associated with downtime, and the evolving need for everything to be connected.
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OpinionâCustomer focus will be to the fore as electricals retailers square upâ
As Currys named a new chief executive, rival AO celebrated a red-letter day too when it set a Trustpilot record. As the two compete in a tough market, the battle for customers will be more important than ever, observes George MacDonald
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NewsZara to launch in-store personal styling service
Zara is set to launch its own personal styling service as part of its continued efforts to elevate the customer experience, Retail Week can reveal.
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NewsAmazon expands grocery offering and makes $1bn investment in career programme
Amazon is expanding its grocery offering in the UK as well as making a $1bn global investment in its Career Choice programme.
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AnalysisFredrik Tønnesen: The man who has climbed the ranks to take charge of Currys
At the end of March, a shock announcement was made that Currysâ chief executive, Alex Baldock, would be leaving the business after eight years to pursue an external position.
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NewsMeadowhall shopping centre debuts new AI personal shopper tool
Sheffieldâs Meadowhall shopping centre has introduced a new personal shopper tool dubbed Style Suite, for AI-driven personalisation, Retail Week can reveal.
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NewsJD.com sees ârecord highâ of orders placed for its shopping event
Chinaâs largest retailer by revenue, JD.com, has seen a ârecord highâ of orders placed during the opening of its 618 Grand Promotion event.
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Retail VoiceNavigating retailâs challenges: Costs, crime and changing consumer trends
Rising employment costs, fragile consumer confidence and retail crime are weighing heavily on the sector, but there are still opportunities for growth and innovation. Business insurer NFU Mutual examines the key challenges and opportunities shaping retailâs future.
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NewsCo-op executive joins former q-commerce boss at last-mile provider
Co-opâs head of quick commerce development has left the business and joined former q-commerce boss Chris Conway at last-mile platform Bringg.
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AnalysisAsda and Ocado: Fulfilment partnership is much-needed win for both businesses
As supermarket giant Asda strikes a fulfilment deal with Ocado, Retail Week analyses what it means for both retailers and how it will work
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InterviewSAP Engagement Cloud CMO: If your customers are sharing their data, they expect something back
If youâre still sending emails that ignore what your customers bought yesterday, youâre putting their trust on the line, argues SAP Engagement Cloud chief marketing officer Sara Richter.
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OpinionâConsumer spending squeeze will sort the strong from the weakâ
As inflationary impacts continue, retailers and FMCG brands have to work to prove they deserve a place in household spending, warns Kantarâs Jauneen Tarin
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NewsWestfield London enters partnership to roll out inclusive navigation app
Westfield London has partnered with Waymap, an inclusive personal navigation app to make shopping more accessible for customers, Retail Week can reveal.