All People articles
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AnalysisThe great service shortfall: Tackling retail’s new pandemic
Customer service levels were hammered during the pandemic, but the era of ‘Covid-forgiveness’ among consumers is over.
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Analysis
Analysis: Sainsbury’s boss Roberts’ key takeaways on inflation, suppliers and staff pay
Sainsbury’s chief executive Simon Roberts faced questions on everything from inflation and supplier relationships, to staff pay and Argos’ ongoing underperformance as he presented details of first-quarter trading to the media this week.
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News
M&S defends Rowe bonus in face of significant investor revolt
Marks & Spencer has defended its stance on director remuneration – including that of departing chief executive Steve Rowe – after a substantial proportion of investors opposed the package.
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News
Very Group drafts in former Walmart director as chief executive
Online retailer Very Group has appointed an ex-Walmart executive to become chief executive as Henry Birch stands down after four and a half years in charge.
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Analysis
Retail 100: Five names forecast to have a huge impact in 2023
The 16 people Retail Week predicts will either be at the helm of UK retailers in the next few years or are already leading a burgeoning brand set to become an even bigger name
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News
Exclusive: Burberry poaches Kingfisher sustainability lead
Burberry has appointed Caroline Laurie as its new vice-president for corporate responsibility.
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Analysis
Analysis: Can design director Ferrer lead John Lewis into a new fashion era?
John Lewis has appointed former M&S and Inditex exec Queralt Ferrer as its first design director for fashion as it seeks to compete on the high street. Retail Week explores what she will bring to the table and whether she can bring the department store back into fashion
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Opinion
‘How can you plan three years ahead in today’s topsy-turvy retail world?’
Retailers are now better able to respond rapidly and with more confidence to volatile conditions, says search specialist Clarity managing partner Fran Minogue.
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News
Three-quarters of consumers to cut Christmas spending due to cost-of-living crisis
More than three-quarters of customers are planning to reduce their spending on Christmas this year, with the cost-of-living crisis only set to deepen as the year goes on.
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News
John Lewis makes key fashion hire to build own-brand
John Lewis has appointed its first director of design for fashion as it prepares to “accelerate plans to expand our own-brand ranges with design that will inspire and excite customers”.
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News
Pressures mount for Sainsbury’s to pay living wage to all staff
Sainsbury’s is under pressure to pass a resolution to pay both its direct staff and contracted workers the living wage.
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Data
Retail sales tumble in May as consumers cut back on food shopping
Retail sales dropped in the month of May as the cost-of-living crisis hit consumer wallets.
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Data
Consumer confidence drops to record low as economic gloom spreads
Consumer confidence has taken another blow in June as the cost-of-living crisis worsens.
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Interview
Renting is the new buying: Hirestreet CEO on creating a supersized shared wardrobe
Looking forward to a summer full of events and weddings, Hirestreet boss Isabella West explains how the industry can move the dial and put rental firmly in fashion
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News
Amazon names Doug Herrington as new retail chief executive
Retail giant Amazon has named Doug Herrington as the new chief executive of its retail arm, weeks after the previous boss stepped down.
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Retail Voice
Why the health and happiness of retail workers is paramount
One in five retail workers plans to leave the industry, but that’s just the tip of the wellbeing crisis in retail, says Retail Trust chief executive Chris Brook-Carter.
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Deep dive
Winning the war for talent: How to attract and retain the workforce of the future
With staff shortages widespread across the sector, the Great Resignation far from over and the cost-of-living crisis only just beginning to play out, retail has reached an inflection point when it comes to its workforce.
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News
Gymshark poaches The Very Group’s marketing chief
Gymshark has appointed The Very Group’s chief marketing officer Carly O’Brien to drive its brand marketing strategy.
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News
Marks & Spencer appoints new food boss
Marks & Spencer has appointed a new managing director of its food division, following former grocery boss Stuart Machin’s promotion to become chief executive.
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Analysis
Analysis: Basket sizes shrink and customers trade down at Tesco as cost-of-living crisis worsens
While Tesco delivered a steady set of first-quarter results, boss Ken Murphy is braced for worse to come this year as he outlined changing customer behaviour in response to soaring costs.
