All People articles
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InterviewQ&A: Fortnum & Mason UK retail director on using real-time customer data to improve the store experience
Fortnum & Mason UK retail director Sean Ghouse and founder and chief executive of TruRating Georgina Nelson speak to Retail Week about real-time customer feedback technology
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NewsWilliam Reed UK Brands boss to step down
William Reed managing director of UK Brands, Lorraine Hendle, will be stepping away from the business after over 27 years.
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NewsPrimark appoints former Ikea parent group exec as new chief financial officer
Primark has appointed Lucy Slinger, formerly of Ikea’s parent company Ingka Group, as its new chief financial officer.
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Opinion‘Pessina poised to be kingmaker once again as Boots holds sale talks’
As Alex Baldock prepares to take the helm of the famous retailer, it could be all change on the ownership front; and that will be up to wily entrepreneur Stefano Pessina, says George MacDonald
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NewsLVMH chief information officer says agentic AI is the ‘future of sales’
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the “future of sales” and will transform the customer experience.
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NewsAmazon opens new fulfilment centre in £1bn investment
Online powerhouse Amazon has opened a fulfilment centre in Northampton and revealed plans for another location in Kettering, marking a £1bn investment in Northamptonshire by the retailer.
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Opinion‘As boundaries collapse, retailers and brands face a challenge’
The rise of social commerce, livestream shopping and creator-led retail experiences signals something bigger than the launch of a few new formats or platforms. It reflects a broader shift towards cultural commerce, believes Publicis’ Steve Ricketts
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InterviewQ&A: Amazon European Stores vice-president on the new innovations shaping its grocery offering
As part of Amazon’s Delivering the Future event at its LCY3 fulfilment centre in Dartford, Kent, many announcements were made for the UK and Europe.
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NewsBurnham pledges to review National Insurance Contributions
Andy Burnham has proposed reviewing the increase in employers’ national insurance contributions and cutting business rates for independent firms in his first significant policy move during the Makerfield by-election campaign.
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NewsMarks & Spencer launches youth training scheme amid rising unemployment
Marks & Spencer is launching a paid training scheme aimed at tackling what it calls the “growing youth unemployment challenge”, creating 1,000 places for 16 to 24-year-olds across the UK and Ireland over the next 18 months.
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AnalysisInside Amazon: How the retail giant is striking a balance between man and machine
Amazon’s annual “Delivering the Future” Europe took place last week, and rather than being sent on a plane to Milan or Dortmund like previous years, Retail Week visited somewhere much closer to home
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InterviewQ&A: Evolve chief executive on the critical need for in-store connectivity in the technology age
At a time when customers expect everything to be working and available in an instant, Retail Week spoke to Alan Stephenson-Brown, chief executive of Evolve, about the importance of the shopper experience, the risks associated with downtime, and the evolving need for everything to be connected.
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Opinion‘Customer focus will be to the fore as electricals retailers square up’
As Currys named a new chief executive, rival AO celebrated a red-letter day too when it set a Trustpilot record. As the two compete in a tough market, the battle for customers will be more important than ever, observes George MacDonald
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NewsMarks & Spencer makes new appointments in food leadership restructure
Marks & Spencer has reshaped the team leading its strongly performing food division, including two new appointments, Retail Week can reveal.
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NewsAmazon expands grocery offering and makes $1bn investment in career programme
Amazon is expanding its grocery offering in the UK as well as making a $1bn global investment in its Career Choice programme.
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NewsCharles Tyrwhitt promotes COO to lead brand in leadership shift
Charles Tyrwhitt has promoted its chief operating officer to lead the business as part of a leadership shift.
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InterviewQ&A: The UK’s biggest bridal retailer on fast-growth, cracking Europe, and price transparency
Founder of Wed2b, Todd Cassidy, sat down with Retail Week to talk about why they started the business, how they’ve grown it, and what’s next.
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NewsCurrys reveals new chief executive
Electricals powerhouse Currys has named a new chief executive to replace Alex Baldock.
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Opinion‘Middle East conflict is unlikely to be the last geopolitical shock to test global supply chains’
As uncertainty becomes structural, not sporadic, retail’s winners will be those with the most adaptable supply chains, believes Manhattan Associates’ Martin Lockwood
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Opinion‘When it comes to buying anything more than basics, we’d rather speak to a human than a bot’
Even ChatGPT doesn’t offer anything beyond the prompt, making it hard to find the new, inspirational products that one discovers when browsing a physical store, observes Maureen Hinton