All In-store technology articles
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NewsMorrisons to introduce ‘flashing labels’ to help customers find products
Morrisons is set to introduce a ‘blinking light’ feature to its electronic shelf edge labels to make it easier for customers to find products they are looking for, Retail Week can reveal.
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FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
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NewsJohn Lewis launches hologram activation with Dyson’s £420 toothbrush
The immersive activation is taking place at John Lewis Oxford Street, with a dedicated pop-up in the store’s bathroom area.
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NewsThe Range rolls out in-store headsets to improve customer service
The Range is deploying headsets across all of its 283 stores to improve customer service, communication and efficiency, Retail Week can reveal.
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NewsAsda installs digital shelf edge labels across convenience stores nationwide
Asda has installed over 1 million electronic shelf edge labels across its Express convenience stores in the UK as part of its continued investment in technology.
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NewsIceland using AI ‘visual language’ model to cut theft
The retailer reportedly reduced retail losses and shrink by 80% after it adopted the computer vision technology, and is now exploring facial recognition technology in its stores.
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NewsMorrisons rolls out AI smart trolleys in UK first
Morrisons has become the first UK retailer to deploy Instacart’s AI-powered smart trolleys in one of its stores.
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NewsLidl expands its ‘Lidl & Go’ trial to more stores
Lidl is expanding its Lidl & Go self-scanning trial to more stores across the country, after receiving positive feedback from customers who used it in the initial seven-store rollout.
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NewsTesco to roll out electronic shelf labels across its full estate
Supermarket giant Tesco is set to roll out electronic shelf labels to all of its stores over the next two years, Retail Week can reveal.
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NewsZara to launch in-store personal styling service
Zara is set to launch its own personal styling service as part of its continued efforts to elevate the customer experience, Retail Week can reveal.
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GalleryInside Zara’s revamped tech-led Bond Street flagship
Zara has opened the doors to its newly renovated Bond Street flagship, introducing the Spanish fashion brand’s latest global store concept to the UK market
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AnalysisStore staff call for action on pay and working conditions to avoid summer burnout
Exclusive interviews with 500 UK frontline workers reveal the factors that incentivise productivity during peak summer trading, at a time when teams are short-staffed and operationally stretched.
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Interview‘There’s genius in simplicity’: Vocovo CEO on the importance of a connected store
Retail Week sat down with Vocovo chief executive Beth Worrall about the importance of a connected store for the colleague and customers, AI being leveraged in-store, and how retail staff are battling with the increasing crime and abuse inflicted on them.
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AnalysisExclusive: Nearly half of UK shop workers feel shut out of digital decision making
TheTalking Shop 2026 report exposes a growing disconnect between HQ-led digital change and the realities of life on the shop floor, as frontline teams voice frustration and a desire to be heard. Explore the key findings in our preview.
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InterviewAmex: Why stores still have a future in the age of AI shopping
To understand how AI is disrupting traditional shopping journeys and what retailers must do to remain competitive, Retail Week spoke to Dan Edelman, American Express UK general manager for merchant services.
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FeatureMerry Crime-mas: What are retailers doing to keep their staff safe over the festive season?
Shoplifting and retail crime continue to plague the industry as cases reach record levels. This is only expected to intensify as the sector enters its busiest – and most dangerous – trading period of the year; the all-important golden quarter
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NewsJohn Lewis launches ‘premium’ retail media proposition in store revamp
John Lewis has unveiled a “premium” retail media proposition at its newly transformed Bluewater store in Kent, Retail Week can reveal.
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Retail VoiceFive ways innovation from Taiwan will reshape retail in 2026
Retail is entering an era where innovation is no longer confined to Silicon Valley or Europe’s design capitals. Taiwan has rapidly become a global hub for design, technology and sustainable thinking – a laboratory for the ideas and collaborations that will shape how we shop, connect, and live in 2026 and beyond
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Innovation of the WeekInnovation round-up: Smart dogs, smart ads & smarter menswear
Innovation round-up: smart dogs, smart ads, and smarter menswear
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InterviewQ&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands
In this exclusive Q&A, Amex general manager of Global Merchant Services Dan Edelman reflects on how to appeal to Millennials and Gen Z, the importance of personalisation in retail, and the future payment innovations set to attract consumers in the years ahead.