Lush

Famed for its bath bombs and commitment to animal welfare and environmental values, Lush is a global retailer of beauty, skincare, perfume and bath and body products. Retail Week provides news, analysis, features and opinion about Lush and the health and beauty sector.

Latest news and insight on Lush from Retail-Week.com

News
Lush revamps app for customers to book events and services
2026-05-22T11:49:00+01:00By Megan Robinson
Lush has added new features to its app for customers to explore and book in-store services and local events.
Data
Fun leaderboard: the 80 ‘most fun’ retailers, according to consumers
2026-04-30T10:16:00+01:00By Ellis Hawthorne
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers say are the most fun to shop with.
Data
Ranking: the retailers with the happiest workforces in the UK
2026-01-28T07:00:00+00:00By Ellis Hawthorne
New data has revealed the companies with the happiest workforces, according to participants in WorkL’s Happy at Work Test employee survey.

More on Lush

Interview

Chatbots: Lush global customer care manager on using AI to manage Black Friday discourse

2025-11-28T07:00:00+00:00By George Arnett

Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.

News

Lush unveils first rewards programme in UK

2025-11-21T11:01:00+00:00By Megan Robinson

Lush has launched its first rewards programme in the UK and other key markets following demand from customers.

Lush shuts down UK operations ‘in solidarity with Gaza’
2025-09-03T13:10:00+01:00By Megan Robinson
From browsing bliss to tedious clicks: Has online shopping lost its spark?
2025-08-20T05:30:00+01:00By Ellis Hawthorne
Q&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
2025-05-28T11:02:00+01:00By George Arnett
Lush losses widen and it expects to pass on tariff costs to US customers
2025-04-08T16:01:00+01:00By Megan Robinson

Retail Week Awards 2025 – the winners
2025-03-21T07:20:00+00:00By Chloe Mills and Megan Robinson
Chatbots are now dominant. To make them better, get your data in order
2025-03-04T19:00:00+00:00By George Arnett
Black Friday: How can retailers stand out to capture the wallets of cautious shoppers?
2024-11-12T16:36:00+00:00By Megan Robinson
Lush has returned to Covent Garden with new shop and spa experience
2024-08-16T13:55:00+01:00By Ritika Bhoora

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