Lush

Famed for its bath bombs and commitment to animal welfare and environmental values, Lush is a global retailer of beauty, skincare, perfume and bath and body products. Retail Week provides news, analysis, features and opinion about Lush and the health and beauty sector.

Latest news and insight on Lush from Retail-Week.com

Interview
Chatbots: Lush global customer care manager on using AI to manage Black Friday discourse
2025-11-28T07:00:00+00:00By George Arnett
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.
News
Lush unveils first rewards programme in UK
2025-11-21T11:01:00+00:00By Megan Robinson
Lush has launched its first rewards programme in the UK and other key markets following demand from customers.
News
Lush shuts down UK operations ‘in solidarity with Gaza’
2025-09-03T13:10:00+01:00By Megan Robinson
Lush has ceased operations for one day as it shows solidarity with Gaza and calls on the government to “end arm sales from the UK”.

More on Lush

Feature

From browsing bliss to tedious clicks: Has online shopping lost its spark?

2025-08-20T05:30:00+01:00By Ellis Hawthorne

According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.

Interview

Q&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail

2025-05-28T11:02:00+01:00By George Arnett

Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.

Lush losses widen and it expects to pass on tariff costs to US customers
2025-04-08T16:01:00+01:00By Megan Robinson
Retail Week Awards 2025 – the winners
2025-03-21T07:20:00+00:00By Chloe Mills and Megan Robinson
Chatbots are now dominant. To make them better, get your data in order
2025-03-04T19:00:00+00:00By George Arnett
Black Friday: How can retailers stand out to capture the wallets of cautious shoppers?
2024-11-12T16:36:00+00:00By Megan Robinson

Lush has returned to Covent Garden with new shop and spa experience
2024-08-16T13:55:00+01:00By Ritika Bhoora
Lush staff are ‘devastated’ after rioters attack its Hull store
2024-08-06T06:09:00+01:00By Ellis Hawthorne
Lush is opening a new Perfume Library in the heart of London
2024-07-24T11:28:00+01:00By Ritika Bhoora
‘Why the next government helping retail is good for the whole country’
2024-06-27T05:30:00+01:00By Kasey Swithenbank

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