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Data
Ranking: the retailers with the happiest workforces in the UK
New data has revealed the companies with the happiest workforces, according to participants in WorkL’s Happy at Work Test employee survey.
Interview
Chatbots: Lush global customer care manager on using AI to manage Black Friday discourse
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.