Natalie Berg is an analyst and founder of NBK Retail.
As 21st-century consumers, we’ve gotten used to having the world at our fingertips. Then seemingly overnight, all the stuff we take for granted is in question – access to healthcare; groceries on shelves; the ability to travel, go to school, socialise with friends.
To be relevant in retail today, you have to acknowledge that stores are no longer purely about selling.
We all know it’s only a matter of time before Amazon Go reaches UK shores. Trademarks have long been registered, the rumours have been flying and, having debuted in New York City earlier this month, it’s fair to say that Amazon has an appetite for urban expansion.
Whenever I give talks on the store of the future, I always sum up with this line: the store won’t just be a place to transact but also to eat, play, work, discover, learn and borrow.