French cosmetics giant Sephora, owned by LVMH, is viewed as a Mecca for beauty and skincare fans. The beauty-retail concept, which was founded in France by Dominique Mandonnaud in 1970, offers a plethora of classic and emerging brands across a broad range of product categories including skincare, make-up, fragrance, body and haircare, in addition to Sephora’s own private label. Retail Week provides news, analysis, features and opinion about Sephora and the beauty sector.
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the “future of sales” and will transform the customer experience.
Sephora has confirmed plans to open four new stores this summer as part of the brand’s broader retail strategy to open in “all corners of the UK”.
Virtual try-on and augmented reality (AR) are not new innovations, yet more brands and retailers are investing in this space. Fashion powerhouse Zara is one of them.
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers say are the most fun to shop with.
Sephora is piloting its app in ChatGPT for US customers in a bid to bring a new AI-enhanced shopping experience.
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