B&Q is a DIY and home improvement retailer in the UK, operating as a subsidiary of Kingfisher, which also owns Screwfix. Founded in 1969 by Richard Block and David Quayle, the retailer was bought first by Woolworths in the early 1980s, before the group was sold to Kingfisher. From early 2016, the group has been undergoing a five-year transformation strategy under the One Kingfisher banner, designed to leverage its scale. This is focused on creating a unified and unique offer across the whole business, driving digital capability and optimising operational efficiency. Kingfisher has been investing heavily in digital across the group, improving fulfilment and mobile to drive online growth. The retailer’s greatest growth potential lies in omnichannel and it is fast developing its offer. It is also overhauling its systems in a bid to drive efficiency and make the business more agile. Smaller-format stores have been around since 2017, with an offer tailored to urban markets.


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