![Ollie Pryor[46]](https://d53bpfpeyyyn7.cloudfront.net/Pictures/274x183/1/7/1/3119171_olliepryor46_336332_crop.jpg)
George Arnett
George Arnett is intelligence and insights editor at Retail Week.
Contact info
- Tel:
- 020 7611 0000
- Email:
- george.arnett@wrbm.com
DataUK festive spending on buy now, pay later hit a record this year
One of the key figures coming out of the record UK online Christmas spending released earlier this week by Adobe Analytics was that 13.9% or £3.6bn of payments came through buy now, pay later providers
NewsStrong discounts helped drive ‘record’ £26bn online spend over golden quarter
UK shoppers spent a record £25.8bn during the golden quarter period, according to Adobe Analytics.
NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
DataGolden quarter footfall and what it means – in charts
December’s footfall numbers did not provide the hope that retailers were looking for ahead of 2025.
AnalysisNext lays bare added costs from Budget raid as it updates on Christmas trading
After Next gave an update on its festive performance and unveiled plans to raise prices in a bid to offset “unusually high” cost increases to the business as a result of last year’s Budget, Retail Week takes a look at what 2025 looks like for the fashion giant
NewsTesco, Sainsbury’s and Lidl post strong growth in Christmas trading
Average household spending on groceries hit a record high of £460 during Christmas trading according to the latest grocery sales figures from Kantar.