Lowe’s is the second-largest home improvement chain in the US – and the world – behind rival The Home Depot. The retailer also serves the Canadian market, under both the Lowe’s and Rona brands, but ceased its Mexican operations in 2019 after profits slid while the market soared. Lowe’s operates around 2,000 locations across its territories, with the majority being of the big-box variety. The business has been in turnaround since 2018, with a particular focus on improving its ecommerce capabilities and unlocking omnichannel benefits, as competitors offer a far more modern experience and better service levels for higher-value professional customers.


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