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AnalysisThree ways to market with purpose
Here we crystallise the learnings from CX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
AnalysisRetail 2020: Technology remains major priority, say retail chiefs
Back-end systems and ecommerce are two of the prevailing areas retailers will invest in during 2020, Retail Week’s annual flagship report finds
AnalysisRetail 2020: Brands with purpose will thrive in the future, say 25 leaders
The coronavirus pandemic is set to have a long-lasting impact on the way consumers live their lives and how they want to shop, Retail Week’s flagship report finds.
AnalysisRetail 2020: 25 leaders on the year ahead
Exclusive interviews with retail CEOs reveal how the pandemic has impacted their businesses, the industry’s tentative road to recovery and what the long-term effects may be for the sector.
DataInfographic: Eight things to know about implementing AI
AI has arrived and businesses already embracing the technology are outperforming those yet to get on board, according to data from Microsoft.