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James Knowles
James is head of commercial projects, where he is responsible for the day to day operations management and content output for the Retail Week Connect team.
James has spent 10 years as a journalist, working across both consumer celebrity and lifestyle magazines and business trade titles, including Retail Jeweller and Drapers, before joining Retail Week in July 2017.
Contact info
- Tel:
- +44 (0)20 7715 6167
- Email:
- james.knowles@retail-week.com
Analysis75 retailers reveal their AI investment plans
AI is a top investment priority for retailers and the majority have pinpointed the business areas where they believe it will deliver the biggest ROI, exclusive Retail Week research reveals.
- Analysis
Diversity promotes high-quality decisions and growth, says Gap
Diversity and inclusion boosts creativity and innovation, and enhances economic growth, Gap senior director for talent management Kisha Modica tells Retail Week.
- Analysis
Infographic: 44 retailers reveal transformation priorities
Store estates will shrink in the future, with a shift towards building community hubs, Facebook will defy the naysayers to deliver the most value and new tech such as in-store robotics will be in demand.
- Analysis
Does diversity really boost your bottom line?
Diverse boards are busting ‘group-thinking’ and delivering growth by embracing new ideas and approaches, research reveals.
- Analysis
How 44 retail leaders plan to re-engineer their businesses
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
- Video
Watch: John Lewis vs Richer Sounds - who's the best employer?
As Richer Sounds owner Julian Richer gives control of his business to staff, John Lewis Partnership has scrapped its final salary pension. We ask what it means to be a good retail employer.
- Analysis
Tech report: where to invest in 2019
Visual search, voice recognition, mobile apps and artificial intelligence will be key technology investment areas this year as retailers step up their digital transformation efforts.
- Video
The Retail Week: How 25 CEOs are preparing for 2019
This week, the team are joined by Manhattan managing director Craig Summers to talk about the findings of our flagship Retail 2019 report, where 25 bosses reveal their strategies for the year ahead.
- Analysis
Black Friday – the case for and against
With early indications showing consumer spend was down over Black Friday, we look at the case for and against the Sales bonanza.
- Analysis
Retail Re-engineered: Road-mapping the next 30 years
As Retail Week celebrates its 30th birthday, we explore what the next three decades of retail will look like.
- Events
Kevin Warwick to lead Intelligent Futures masterclass
One of the highest profile cybernetics academics will headline Retail Week’s AI-themed Intelligent Futures masterclass in June.
- Events
David Birch to headline payments masterclass
One of the biggest names in global digital commerce will headline Retail Week’s payments masterclass later this month.
- Analysis
Analysis: Why 44% of retailers are launching marketplaces
Some 12% of retailers have launched their own marketplace and a further 32% are planning to launch one, exclusive Retail Week research has found.
- Analysis
Experiential shopping: how to catch a millennial
The customer experience is a major influencer in millennials’ decisions over which shopping centres to visit, exclusive Retail Week research shows.
- Analysis
Podcast: Retailers must prepare for a data-driven future
Artificial intelligence and machine learning will be critical to delivering on customer experience expectations in the future.
- Analysis
Podcast: Why supply chain tech investment is crucial
Experience is going to be the key battleground in supply chain and significant investment is required to compete, retailers Kingfisher and Mountain Warehouse have warned.
- Analysis
Podcast: Are the CCO’s days numbered in retail?
As retailers become more customer centric and nurture the adoption of this mindset across their business, the role of the chief customer officer will lose importance.
- Analysis
Podcast: The secrets to success in customer experience
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
- Analysis
Vodcast: Why two-man delivery is the ultimate game changer
Watch the second in a three-part series, as Retail Week finds out from John Lewis and DHL why two-man delivery is crucial.
- Analysis
Supply chain: Balancing profitability and experience
Retailers are having to rapidly re-adjust business models to keep up with the demands of the hyper-connected consumer.
