James is head of commercial projects, where he is responsible for the day to day operations management and content output for the Retail Week Connect team.
James has spent 10 years as a journalist, working across both consumer celebrity and lifestyle magazines and business trade titles, including Retail Jeweller and Drapers, before joining Retail Week in July 2017.
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Diversity and inclusion boosts creativity and innovation, and enhances economic growth, Gap senior director for talent management Kisha Modica tells Retail Week.
Store estates will shrink in the future, with a shift towards building community hubs, Facebook will defy the naysayers to deliver the most value and new tech such as in-store robotics will be in demand.
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
As Richer Sounds owner Julian Richer gives control of his business to staff, John Lewis Partnership has scrapped its final salary pension. We ask what it means to be a good retail employer.
This week, the team are joined by Manhattan managing director Craig Summers to talk about the findings of our flagship Retail 2019 report, where 25 bosses reveal their strategies for the year ahead.
As Retail Week celebrates its 30th birthday, we explore what the next three decades of retail will look like.
One of the highest profile cybernetics academics will headline Retail Week’s AI-themed Intelligent Futures masterclass in June.
Some 12% of retailers have launched their own marketplace and a further 32% are planning to launch one, exclusive Retail Week research has found.
Artificial intelligence and machine learning will be critical to delivering on customer experience expectations in the future.
Experience is going to be the key battleground in supply chain and significant investment is required to compete, retailers Kingfisher and Mountain Warehouse have warned.
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
Watch the second in a three-part series, as Retail Week finds out from John Lewis and DHL why two-man delivery is crucial.