James Knowles
James is acting head of commercial content operations, where he is responsible for the day to day operations management and content output for the Retail Week Connect team.
James has spent 10 years as a journalist, working across both consumer celebrity and lifestyle magazines and business trade titles, including Retail Jeweller and Drapers, before joining Retail Week in July 2017.
Contact info
- Tel:
- +442077156167
- Email:
- James.Knowles@retail-week.com
AnalysisTech report: where to invest in 2019
Visual search, voice recognition, mobile apps and artificial intelligence will be key technology investment areas this year as retailers step up their digital transformation efforts.
- Video
The Retail Week: How 25 CEOs are preparing for 2019
This week, the team are joined by Manhattan managing director Craig Summers to talk about the findings of our flagship Retail 2019 report, where 25 bosses reveal their strategies for the year ahead.
- Analysis
Black Friday – the case for and against
With early indications showing consumer spend was down over Black Friday, we look at the case for and against the Sales bonanza.
- Analysis
Retail Re-engineered: Road-mapping the next 30 years
As Retail Week celebrates its 30th birthday, we explore what the next three decades of retail will look like.
- Events
Kevin Warwick to lead Intelligent Futures masterclass
One of the highest profile cybernetics academics will headline Retail Week’s AI-themed Intelligent Futures masterclass in June.
- Events
David Birch to headline payments masterclass
One of the biggest names in global digital commerce will headline Retail Week’s payments masterclass later this month.
- Analysis
Analysis: Why 44% of retailers are launching marketplaces
Some 12% of retailers have launched their own marketplace and a further 32% are planning to launch one, exclusive Retail Week research has found.
- Analysis
Experiential shopping: how to catch a millennial
The customer experience is a major influencer in millennials’ decisions over which shopping centres to visit, exclusive Retail Week research shows.
- Analysis
Podcast: Retailers must prepare for a data-driven future
Artificial intelligence and machine learning will be critical to delivering on customer experience expectations in the future.
- Analysis
Podcast: Why supply chain tech investment is crucial
Experience is going to be the key battleground in supply chain and significant investment is required to compete, retailers Kingfisher and Mountain Warehouse have warned.
- Analysis
Podcast: Are the CCO’s days numbered in retail?
As retailers become more customer centric and nurture the adoption of this mindset across their business, the role of the chief customer officer will lose importance.
- Analysis
Podcast: The secrets to success in customer experience
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
- Analysis
Vodcast: Why two-man delivery is the ultimate game changer
Watch the second in a three-part series, as Retail Week finds out from John Lewis and DHL why two-man delivery is crucial.
- Analysis
Supply chain: Balancing profitability and experience
Retailers are having to rapidly re-adjust business models to keep up with the demands of the hyper-connected consumer.
- Analysis
How to connect with shoppers on an emotional level
In an environment where 77% of consumers say they don’t have a relationship with a brand, how do retailers drive loyalty?
- Video
The Retail Week: Fashion on the high street and online
The Retail Week team discuss the biggest trends during London Fashion Week and the challenges facing high street fashion retailers.
- Analysis
Analysis: Finding the distribution centres of the future
The growth of multichannel is putting pressure on supply chains, so retailers need to invest in distribution centres to cope with future demand. We discover how they are evolving.
- Opinion
Blog: Digital windows - the sign of a Very good Christmas
With many shoppers still hitting the high street, are pure-play etailers really just losing out this Christmas?
- Analysis
Analysis: The path to social media success
Social media platforms offer a wealth of consumer insight, but turning that data into an effective brand building and sales tool remains a challenge.
- Opinion
Blog: Reach out to the wealthy on Facebook
Much has been written about the potential – untapped or otherwise – of social media networks for fashion brands, but a new report by market research company Sparkler suggests that Facebook could help luxury brands reach out to Europe’s most affluent customers.
