Pets at Home is the largest specialist pet supplies retailer in the UK. It has a nationwide network of more than 450 superstores offering a one-stop-shop for pet-related products such as food, toys, bedding, medication and accessories, and services. Retail Week provides news, analysis, features and opinion about Pets at Home and specialist retailers
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
Following Pets at Home’s results announcement, new chief executive James Bailey spoke to Retail Week about why he joined the business, what he makes of its turnaround plan and what success would look like to him.
New Pets at Home chief executive James Bailey said he can see “material progress” being made in the business’ turnaround, despite reporting falling profits and sales.
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers say are the most fun to shop with.
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