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Latest customer news

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Waitrose extends own-brand price-cut drive with £20m investment
2026-09-16T13:24:00+01:00
Sainsbury’s rolls out half price on selected organic products with Nectar Prices
2026-09-09T13:34:00+01:00
Waitrose invests £10m in ready meals revamp
2026-09-08T09:46:00+01:00
Marks & Spencer invests millions in lowering organic food prices
2026-09-07T12:51:00+01:00
Decathlon slashes prices on ‘back to sport’ club essentials
2026-09-07T11:55:00+01:00
The Range rolls out in-store headsets to improve customer service
2026-09-07T07:00:00+01:00
Ranking: How UK grocers are performing in AI-powered searches
2026-09-07T00:01:00+01:00
Data suggests Tesco is AI’s favourite meal deal
2026-09-07T00:01:00+01:00
BRC calls for retail ‘Budget boost’ after sluggish August footfall
2026-09-03T23:01:00+01:00
Uber Eats brings Morrisons loyalty scheme on to app
2026-09-02T10:50:00+01:00
Ikea unveils price-cutting offensive to ‘stand with customers’
2026-09-01T10:46:00+01:00
The Entertainer launches loyalty programme
2026-08-27T12:01:00+01:00
Liberty to open expanded jewellery department in September
2026-08-27T06:00:00+01:00
UK retail sales softened in August after strong July
2026-08-26T14:19:00+01:00
Sheffield’s Meadowhall sees footfall and sales uplift after introducing AI style suite
2026-08-25T15:09:00+01:00
M&S becomes first grocer to back ‘Let’s Respect Retail’ campaign
2026-08-19T14:21:00+01:00
Fuel prices push inflation up
2026-08-19T06:20:00+01:00
Ikea to launch pre-loved peer-to-peer marketplace in the UK
2026-08-18T14:07:00+01:00
Just Eat launches 24-hour laundry service
2026-08-18T09:41:00+01:00
Fanatics strikes exclusive partnership with DP World Tour and Ryder Cup
2026-08-18T07:00:00+01:00
Deliveroo launches delivery partnership with Lookfantastic
2026-08-12T10:15:00+01:00
AO.com launches own mobile network
2026-08-12T10:02:00+01:00
Price rises and food shortages ‘inevitable’, warn industry bosses
2026-08-12T06:17:00+01:00
Asos customer and technology bosses step down
2026-08-11T15:31:00+01:00

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Revealed: How 1,000 Brits plan to shop this golden quarter
2026-09-10T06:00:00+01:00In paid partnership with Vypr, By Rebecca Taylor
Can my chatbot speak to the manager? How AI has changed customer complaints
2026-09-09T14:58:00+01:00
Store gallery: Korean beauty player Moida opens at Trinity Leeds
2026-09-04T08:56:00+01:00
Lefties’ first UK store: Xavier Ruz Riera shows off new shop and discusses expansion plans
2026-08-27T15:14:00+01:00
Test Drive: Meadowhall centre’s AI shopping style suite
2026-08-26T13:30:00+01:00
The challenges of defining a 'misleading' discount
2026-08-13T06:00:00+01:00
How LLMs are changing how consumers shop beauty and wellness
2026-08-05T05:30:00+01:00
‘GLP-1s could create lasting changes to how millions of Britons eat, dress and shop’
2026-08-03T05:30:00+01:00
‘Eating habits might change, but Greggs still has a recipe for success’
2026-07-30T14:09:00+01:00
Iced matcha and new heatwave hits power Greggs store growth
2026-07-29T13:27:00+01:00
Test Drive: Digital skincare from luxury beauty brand Katherine Daniels
2026-07-28T13:50:00+01:00
Q&A: Kingfisher chief AI officer on being ahead of the curve with AI agents and agentic commerce
2026-07-27T11:45:00+01:00
Retail managing director Lydia King on doubling down on fabrics and 150 years of Liberty
2026-07-24T14:18:00+01:00
‘If Burnham wants to bring down the cost of living, bring down the cost of doing business’
2026-07-24T06:34:00+01:00
Ingka Centres’ Sebastian Hylving on how our thirst for fun will change the retail landscape
2026-07-23T05:30:00+01:00
Bodycare: The embattled retailer bouncing back with AI and social media at the forefront
2026-07-22T15:26:00+01:00
Is retail redefining customer service this Christmas?
2026-07-21T06:00:00+01:00In paid partnership with Vypr, By Christopher Godfrey
‘Consumers are wary of another cost-of-living crisis’
2026-07-21T05:30:00+01:00
Primark CEO on value beyond price – why customers shouldn’t have to compromise
2026-07-20T07:00:00+01:00

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Industry Insight

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Revealed: How 1,000 Brits plan to shop this golden quarter
2026-09-10T06:00:00+01:00In paid partnership with Vypr, By Rebecca Taylor
Salesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
2026-07-22T06:00:00+01:00Paid for by Salesforce
Is retail redefining customer service this Christmas?
2026-07-21T06:00:00+01:00In paid partnership with Vypr, By Christopher Godfrey
Lessons in loyalty: New Look, Boots and Kingfisher’s digital leaders on driving lifetime spend
2026-03-05T07:00:00+00:00In paid partnership with SheerID, By Rebecca Taylor
2026 loyalty drivers: what customers really want from retailers
2026-01-30T07:32:00+00:00In paid partnership with SheerID, By Rebecca Taylor
What money can’t buy – How creative retailers are winning loyalty
2025-11-25T07:00:00+00:00In paid partnership with Talon.One, By Grace Bowden
Q&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands
2025-09-30T14:07:00+01:00In paid partnership with American Express
Exclusive data: How UK shoppers will spend this Christmas
2025-08-27T05:00:00+01:00In paid partnership with Acuity Pricing, Feedonomics and Vypr, By Rebecca Taylor
Sustainability under the tree: Should retailers counter Christmas consumption with more CSR?
2025-07-23T06:00:00+01:00In paid partnership with Acuity Pricing and Feedonomics
Exclusive data: Food, beauty and electricals retailers poised to win this Christmas
2025-07-09T06:00:00+01:00In paid partnership with Acuity Pricing, Feedonomics and Vypr, By Rebecca Taylor
Why cruise retail is redefining customer experience culture
2025-07-09T06:00:00+01:00Paid for by Harding+
Exclusive research: 1,000 shoppers reveal the new ways they discover brands
2025-06-26T06:00:00+01:00In paid partnership with Pinterest
How Morrisons, Holland & Barrett and Liberty are redefining CX – and what you can learn from them
2025-06-24T06:00:00+01:00In paid partnership with Shopify and Tryzens Global
How to tackle refund abuse without losing good customers
2025-05-16T11:51:00+01:00Paid for by Ravelin
EE, Holland & Barrett and Nobody’s Child reveal the secrets behind their leading tech strategies
2025-04-01T06:30:00+01:00In paid partnership with Slack from Salesforce
Three reasons why retailers need to modernise POS systems
2025-03-12T06:30:00+00:00Paid for by Aptos
How to build a successful subscription service
2025-02-27T10:44:00+00:00Paid for by Lloyds
Attracting candidates in retail: 8 strategies for success
2025-02-06T06:30:00+00:00Paid for by Tribepad