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Latest customer news

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Currys launches on TikTok Shop
2026-10-07T09:20:00+01:00
Lidl invests in record price cuts ahead of Christmas
2026-10-07T09:04:00+01:00
Sainsbury’s launches new AI-powered shopping tool
2026-10-07T06:32:00+01:00
Ikea launches secondhand marketplace in UK and Ireland
2026-10-06T23:01:00+01:00
Very launches ‘AI-powered personalisation’ to enhance customer experience
2026-10-06T10:50:00+01:00
Morrisons launches new click-and-collect lockers to up availability and cut waiting times
2026-10-01T10:51:00+01:00
In-store ATMs linked to repeat visits and higher spend, according to new research
2026-09-29T11:20:00+01:00
M&S and Sephora enter partnership to bring new beauty destination to the high street
2026-09-29T11:00:00+01:00
Food inflation eases to 2.5% as retailers lean on promotions
2026-09-29T06:33:00+01:00
Card Factory ‘confident’ in strong golden quarter as revenue rises
2026-09-29T06:32:00+01:00
Walmart rules out personalised pricing as AI reshapes retail
2026-09-28T06:52:00+01:00
Asos debuts adaptive collection for disabled customers
2026-09-25T11:25:00+01:00
Aldi to launch on Deliveroo for eight-store trial
2026-09-25T06:30:00+01:00
AS Watson records double-digit growth in global health sales
2026-09-24T13:23:00+01:00
Majestic launches loyalty programme
2026-09-24T06:25:00+01:00
Tesco goes nationwide on Deliveroo as demand for quick commerce grows
2026-09-23T15:02:00+01:00
Retail Trust rolls out new support for staff wellbeing in run-up to Christmas
2026-09-20T00:01:00+01:00
Waitrose extends own-brand price-cut drive with £20m investment
2026-09-16T13:24:00+01:00
Sainsbury’s rolls out half price on selected organic products with Nectar Prices
2026-09-09T13:34:00+01:00
Waitrose invests £10m in ready meals revamp
2026-09-08T09:46:00+01:00
Marks & Spencer invests millions in lowering organic food prices
2026-09-07T12:51:00+01:00
Decathlon slashes prices on ‘back to sport’ club essentials
2026-09-07T11:55:00+01:00
The Range rolls out in-store headsets to improve customer service
2026-09-07T07:00:00+01:00
Ranking: How UK grocers are performing in AI-powered searches
2026-09-07T00:01:00+01:00

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Customer insight & inspiration

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Cheap thrills: why didn’t the value sector nail sales during the cost-of-living-crisis?
2026-10-07T06:30:00+01:00
Ikea bosses set out plans for ‘seamless’ secondhand marketplace
2026-10-06T23:01:00+01:00
AI, Prime Day and heatwaves key factors driving UK online spend in 2026
2026-10-01T10:42:00+01:00
Bowling, burgers and shuffleboard: Inside Croatia’s revamped Split shopping centre
2026-09-25T11:05:00+01:00
Revealed: How 1,000 Brits plan to shop this golden quarter
2026-09-10T06:00:00+01:00In paid partnership with Vypr, By Rebecca Taylor
Can my chatbot speak to the manager? How AI has changed customer complaints
2026-09-09T14:58:00+01:00
Store gallery: Korean beauty player Moida opens at Trinity Leeds
2026-09-04T08:56:00+01:00
Lefties’ first UK store: Xavier Ruz Riera shows off new shop and discusses expansion plans
2026-08-27T15:14:00+01:00
Test Drive: Meadowhall centre’s AI shopping style suite
2026-08-26T13:30:00+01:00
The challenges of defining a 'misleading' discount
2026-08-13T06:00:00+01:00

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Industry Insight

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Revealed: How 1,000 Brits plan to shop this golden quarter
2026-09-10T06:00:00+01:00In paid partnership with Vypr, By Rebecca Taylor
Salesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
2026-07-22T06:00:00+01:00Paid for by Salesforce
Is retail redefining customer service this Christmas?
2026-07-21T06:00:00+01:00In paid partnership with Vypr, By Christopher Godfrey
Lessons in loyalty: New Look, Boots and Kingfisher’s digital leaders on driving lifetime spend
2026-03-05T07:00:00+00:00In paid partnership with SheerID, By Rebecca Taylor
2026 loyalty drivers: what customers really want from retailers
2026-01-30T07:32:00+00:00In paid partnership with SheerID, By Rebecca Taylor
What money can’t buy – How creative retailers are winning loyalty
2025-11-25T07:00:00+00:00In paid partnership with Talon.One, By Grace Bowden
Q&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands
2025-09-30T14:07:00+01:00In paid partnership with American Express
Exclusive data: How UK shoppers will spend this Christmas
2025-08-27T05:00:00+01:00In paid partnership with Acuity Pricing, Feedonomics and Vypr, By Rebecca Taylor
Sustainability under the tree: Should retailers counter Christmas consumption with more CSR?
2025-07-23T06:00:00+01:00In paid partnership with Acuity Pricing and Feedonomics
Exclusive data: Food, beauty and electricals retailers poised to win this Christmas
2025-07-09T06:00:00+01:00In paid partnership with Acuity Pricing, Feedonomics and Vypr, By Rebecca Taylor
Why cruise retail is redefining customer experience culture
2025-07-09T06:00:00+01:00Paid for by Harding+
Exclusive research: 1,000 shoppers reveal the new ways they discover brands
2025-06-26T06:00:00+01:00In paid partnership with Pinterest
How Morrisons, Holland & Barrett and Liberty are redefining CX – and what you can learn from them
2025-06-24T06:00:00+01:00In paid partnership with Shopify and Tryzens Global
How to tackle refund abuse without losing good customers
2025-05-16T11:51:00+01:00Paid for by Ravelin
EE, Holland & Barrett and Nobody’s Child reveal the secrets behind their leading tech strategies
2025-04-01T06:30:00+01:00In paid partnership with Slack from Salesforce
Three reasons why retailers need to modernise POS systems
2025-03-12T06:30:00+00:00Paid for by Aptos
How to build a successful subscription service
2025-02-27T10:44:00+00:00Paid for by Lloyds