Customer

More shoppers are paying with their phones but use of cash also rises

Airport retailers could see a boost in sales if global IT outage continues

UK retail sales fell in June driven by the election and wet weather

Pret is ditching its coffee subscription in favour of a ‘new and simpler’ offer

​Consumer confidence in the UK has seen a ‘subdued’ improvement, the latest data reveals

Amazon Prime Day UK spend reached ‘record highs’ this year

The King’s Speech has set out action on retail crime, HFSS and workplace rights

'Fierce competition between retailers' helped keep inflation down in June

Kantar data: Grocers win even as England falls at the final Euros hurdle

New research reveals cyber and data risks are top of retailers’ concerns

Currys is ramping up store investment across the UK

Sephora has launched a new loyalty programme in the UK

Amazon is offering a select age group half-price Prime membership

Shop price inflation has eased thanks to investment in retail ‘paying off’, says BRC

Retail sales via social media set to double in four years

Flying Tiger Copenhagen launches rewards app and ‘customer club’

Iceland launches first ever ‘supermarket manifesto’

Retail sales bounced back in May, says ONS

Consumer confidence is inching up, but are they ready to spend big?

Inflation falls to lowest point in nearly three years

Exclusive: Matches accused of ‘scamming’ shoppers

What shoppers really think of retailers’ return policies

Promotional research for nShift, By Rebecca Taylor

Merry clickmas: How social selling is shaping Christmas 2024

Promotional research for Lloyds Bank and Snapchat, By Ellis Hawthorne

Hyper-personalisation: Retail’s new battleground

Promotional research for Bloomreach Engagement

Ben Francis: The entrepreneur behind Gymshark’s peak fitness

Taylor Swift: Why the Eras Tour has been a triumph for UK retail

It’s been 10 years of Amazon Prime Day, but does it still deliver?

After the Labour landslide, retail expects things to get better

Forecast data: Food, beauty and homewares retailers most likely to win this Christmas

Promotional research for Lloyds Bank, Marigold and Snapchat, By Rebecca Taylor

What does the latest footfall data tell us about the state of summer retail?

How Ikea, WHSmith and Decathlon are going green to win shopper spend

Promotional research for nShift, By Rebecca Taylor

‘Why the next government helping retail is good for the whole country’

Austin Cooke: The MD leading Poundland's makeover

Tailoring platform Re-Style founder on creating the ‘next shopping revolution’

Why retail is banking on a big Euros to kick off the summer

The path to purchase: key trends defining the consumer shopping journey

Promotional research for Bloomreach Engagement

Retail 100: The most influential leaders of 2024 revealed

Promotional research for BigCommerce, Cloudinary, Ecommpay and Genesys, By Megan Dunsby

Marks & Spencer ‘amps up’ sustainability appeal in store

Seizing the AI opportunity in retail

Paid for post by Spencer Stuart

Unleashing AI into your business in three steps

Paid for post by Cognizant and Microsoft

Revealed: The three Cs consumers want from their deliveries

Paid for post by nShift

Customer reviews reveal how to be a five-star retailer

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The four hottest trends at World Retail Congress 2024

Paid for post by Spencer Stuart

Six ways to enhance your ecommerce offering

Paid for post by Octopia

Empowering retail: How consumer choice is reshaping global payments

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Don’t let innovation and choice fall down the priority list

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Five ways to make smart use of data

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Five ways stock tech can superpower your business

Paid for post by Trust Retail

Deliveries enable ecommerce growth. Here’s how

Paid for post by nShift

Make deliveries and returns the focus of peak 2024 planning

Paid for post by nShift

Insider tips to keep future shoppers coming back

Promotional research for Worldpay

Can we still afford for the customer to always be right?

Paid for post by Arvato CRM Solutions

Dear marketer, don’t shoot an arrow in the dark

Paid for post by Vinhood

Six trends retailers should continue watching across the next six months

Paid for post by Mastercard

How empathy and empowerment can transform the frontline experience

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Four top takeaways for retail leaders from World Retail Congress

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