Customer

Q&A: Snap Finance CEO on the need for inclusive finance for ‘everyday folks’

‘In a time of upheaval, retailers have mistaken efficiency for strategy’

Is fashion underestimating its exposure to the Middle East conflict?

Q&A: Descartes VP of sales on route optimisation and the innovations powering logistics

Test Drive: Just Eat’s AI voice assistant

Has M&S finally cracked Sparks?

What Tesco’s boss is doing to honour his customer price pledge

AI agents and assistants: Which retailers are using them for customers and colleagues?

Q&A: OnBuy founder talks European expansion and anticipated Comet launch

Store gallery: Whole Foods Market kicks off store opening spree

Why Primark doubling the price of its flip flops matters more than you think

Shein and Temu: can retail ever be the same again?

‘1990s reloaded – why retailers need to respond to the AI revolution’

2026 loyalty drivers: what customers really want from retailers

In paid partnership with SheerID, By Rebecca Taylor

What money can’t buy – How creative retailers are winning loyalty

In paid partnership with Talon.One, By Grace Bowden

Q&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands

In paid partnership with American Express

Exclusive data: How UK shoppers will spend this Christmas

In paid partnership with Acuity Pricing, Feedonomics and Vypr, By Rebecca Taylor

Sustainability under the tree: Should retailers counter Christmas consumption with more CSR?

In paid partnership with Acuity Pricing and Feedonomics

Exclusive data: Food, beauty and electricals retailers poised to win this Christmas

In paid partnership with Acuity Pricing, Feedonomics and Vypr, By Rebecca Taylor

Why cruise retail is redefining customer experience culture

Paid for by Harding+

Exclusive research: 1,000 shoppers reveal the new ways they discover brands

In paid partnership with Pinterest

How Morrisons, Holland & Barrett and Liberty are redefining CX – and what you can learn from them

In paid partnership with Shopify and Tryzens Global

How to tackle refund abuse without losing good customers

Paid for by Ravelin

EE, Holland & Barrett and Nobody’s Child reveal the secrets behind their leading tech strategies

In paid partnership with Slack from Salesforce

Three reasons why retailers need to modernise POS systems

Paid for by Aptos

How to build a successful subscription service

Paid for by Lloyds

Attracting candidates in retail: 8 strategies for success

Paid for by Tribepad

Digital marketing’s new rules: Inside Asos, New Look and Urban Decay’s social strategies

In paid partnership with Bloomreach Engagement

How nine retailers are supercharging their marketing with AI

In paid partnership with Bloomreach Engagement

Re-engineering buy now, pay later: the rise of responsible consumerism

In paid partnership with NatWest Boxed, By Ben Sillitoe

10 retailers nailing online UX – and what you can learn from them

In paid partnership with Bloomreach Engagement