Customer

Kingfisher to launch agentic AI-powered shopping

Visa tests out AI agent purchases

Charles Clinkard mulls store closures as brand pivots to ecommerce focus

Card spend inches up as inflation and conflict dampen consumer confidence

Majority of customers against TGJones rebrand

February sales fall flat as BRC warns of further issues from Middle East conflict

Moss relaunches made-to-order suiting service

Ted Baker owner Authentic partners with agentic post-purchase platform

Morrisons boss on turnaround: ‘We see more green shoots every day’

Digital Capability Index 2026 – which retailers best meet consumer expectations?

Data: ‘Cost-per-wear’ mindset grows among consumers

Consumer confidence dips in February

Tesco shakes up head office functions to focus on quick commerce and personalisation

EU to launch formal investigation into Shein

Oak Furnitureland cuts losses as it hails ‘turning point’ for the business

Bank of England urged to cut interest rates to boost consumer spending

Morrisons puts dozens of pharmacies up for sale in bid to cut costs

Co-op rolls out membership prices to Just Eat customers

Sainsbury’s Taste the Difference range tops £2bn in sales

Slowing decline in footfall hints at green shoots for retail

Just Eat launches new robot delivery trial in time for Valentine’s Day

New Look’s loyalty programme surpasses 1 million members

‘Customer expectations of retail AI are not what you think’

Joybuy UK MD: ‘We’re here to shake up the UK ecommerce market’

Q&A: Charles Clinkard boss Tim Payne on reinventing a 100-year-old brand

​‘When shoppers hand decisions to AI, influence moves upstream’

Agentic commerce: Which retailers are embracing this new way of shopping?

Lessons in loyalty: New Look, Boots and Kingfisher’s digital leaders on driving lifetime spend

In paid partnership with SheerID, By Rebecca Taylor

Warnings for travel retail and consumer confidence as Middle East crisis deepens

ZigZag founder: ‘Consumers are starting to understand that returns are not free’

What the Hammerson and Shaftesbury results tell us about retail property

The future of food and drink consumption: fat jabs, premiumisation and AI

‘Resale’s rise is starting to bite first-hand fashion’

Explainer: How eBay’s acquisition of Depop is heating up the fashion resale market

Retailers are discounting away 20% of their revenue, and loyalty can fix it

Why premium own brand is eating hospitality’s lunch (and dinner)

Outlets remain the UK’s top shopping destination – why?

Even as Ocado’s stock rises at home, are its international ambitions fading away?

2026 loyalty drivers: what customers really want from retailers

In paid partnership with SheerID, By Rebecca Taylor

How UK consumers shopped with AI over Christmas

Q&A: Neptune CEO on Christmas trading and its growth strategy

‘Rising screentime concern presents retail opportunity for some’

How to tackle refund abuse without losing good customers

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Three reasons why retailers need to modernise POS systems

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How to build a successful subscription service

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Attracting candidates in retail: 8 strategies for success

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How retailers can rebuild trust with data

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Level up your loyalty: Four ways gamification supercharges customer retention

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Why optimising payments is the key to retail success

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Six ways that AI could transform retail

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How AI will transform the digital shopping experience

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Consumers at Christmas: The three types of festive experience in 2024

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How Gen Z is redefining experience in the digital age

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