All Customer articles
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NewsUK shoppers hunt for deals amidst Middle Eastern uncertainty
UK customers were very value-conscious in the month of April, amidst the ongoing uncertainty around the situation in the Middle East, even as grocery inflation fell.
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NewsJD Sports trials conversational AI agent online
JD Sports has become the latest retailer to launch a conversational agent on its website as it looks for more ways to enhance the customer experience, Retail Week has learnt.
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AnalysisTest Drive: Just Eatās AI voice assistant
Rapid delivery platform Just Eat introduced a new AI voice assistant for UK customers with the aim of making ordering easier and more inclusive.
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AnalysisHas M&S finally cracked Sparks?
M&S may have finally cracked the code on what to do with its Sparks loyalty scheme. The high street giant unveiled its newly transformed programme yesterday (April 15), offering customers cash rewards when they spend across any of its departments
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AnalysisWhat Tescoās boss is doing to honour his customer price pledge
Tesco boss Ken Murphy today pledged to do āwhatever we canā to keep costs down. Hereās how he plans to do that in the face of war, rising inflation, and increased costs.
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NewsTesco and Adobe enter strategic AI partnership for personalised Clubcard rewards
Tesco has signed a deal with software giant Adobe to āaccelerate personal engagementā with the supermarketās shoppers.
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NewsMarks & Spencer revamps Sparks loyalty scheme
Marks & Spencer has overhauled its Sparks loyalty scheme, offering members āpounds, not pointsā, in the latest phase of the retail giantās transformation, Retail Week can reveal.
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AnalysisAI agents and assistants: Which retailers are using them for customers and colleagues?
AI is being utilised across all functions in retail, including for marketing, forecasting, commerce, and supply chain.
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NewsWilko.com teams up with Google Cloud for AI and digital transformation
Wilko.com has collaborated with Google Cloud to support and accelerate the next phase of its AI transformation.
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NewsAldi invests Ā£122m in lowering prices
Aldi has invested Ā£122m in lowering prices in the first quarter of the year, cutting the costs of hundreds of products.
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InterviewQ&A: OnBuy founder talks European expansion and anticipated Comet launch
UK-founded online marketplace OnBuy has been expanding its reach across Europe recently, launching in Sweden, Norway, Denmark, Poland, Hungary, Romania, the Czech Republic, and Switzerland.
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NewsCharity Super.Mkt opens new warehouse concept and pop-up space
Charity Super.Mkt will open a new warehouse and pop-up space this weekend as the demand for pre-loved clothing continues to surge.
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NewsAmazon spring sale provides boost to overall online retail sales in March
Amazonās spring sale gave a boost to overall online retail sales in the UK in March, according to Adobe data shared exclusively with Retail Week.
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NewsEarly Easter boosts March footfall
An early Easter helped boost footfall in March, but the British Retail Consortium (BRC) has warned that positive momentum āis far from guaranteedā as the conflict in the Middle East weighs on confidence.
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NewsTesco launches ālarge scaleā trial of new meal planning AI assistant
Supermarket giant Tesco has launched a ālarge scaleā trial of a new AI assistant, designed to ālighten the load for customersā when it comes to meal planning.
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NewsFatFace launches in-store personal styling
FatFace has launched its first in-store personal styling service as part of its continued investment in enhancing the customer experience.
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NewsMorrisons slashes prices on thousands of products
Supermarket giant Morrisons is slashing the price on thousands of products across various ranges in April.
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NewsUK retail staff facing violent behaviour up 12% in a year
Retail staff experiencing violent behaviour in the UK saw double-digit growth last year, according to data from global retail crime intelligence company Auror.
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Chart of the WeekCharts of the Week: Fashion ecomm and EBITDA, UK payments, and more
How two leading fashion etailers have dealt with falling revenue, and how the UK pays compares to the rest of Europe
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NewsSunny weather drives retail footfall over Easter weekend
Easter weekend delivered a boost for UK retail as shoppers took advantage of the sunny weather.