All Customer articles
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InterviewQ&A: Amazon European Stores vice president on the new innovations shaping its grocery offering
As part of Amazon’s Delivering the Future event at its LCY3 fulfilment centre in Dartford, Kent, many announcements were made for the UK and Europe.
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NewsGeorge at Asda explores TikTok Shop launch
George at Asda is considering joining the grocer in launching on TikTok Shop, Retail Week can reveal.
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NewsRetail sector calls on government not to ‘regulate flexible jobs out of existence’
Retail industry leaders have urged the government not to regulate flexible jobs out existence, as it pushes forward with reforms which would scrap zero-hours contracts.
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NewsLidl unveils multimillion-pound investment in price cuts
Lidl has made a multi-million-pound investment in slashing prices in a bid to help customers save money.
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InterviewQ&A: Evolve chief executive on the critical need for in-store connectivity in the technology age
At a time when customers expect everything to be working and available in an instant, Retail Week spoke to Alan Stephenson-Brown, chief executive of Evolve, about the importance of the shopper experience, the risks associated with downtime, and the evolving need for everything to be connected.
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NewsFootfall drops as heatwave keeps shoppers away
Total UK footfall decreased in May as record-breaking late spring temperatures kept customers away.
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Opinion‘Customer focus will be to the fore as electricals retailers square up’
As Currys named a new chief executive, rival AO celebrated a red-letter day too when it set a Trustpilot record. As the two compete in a tough market, the battle for customers will be more important than ever, observes George MacDonald
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NewsAmazon expands grocery offering and makes $1bn investment in career programme
Amazon is expanding its grocery offering in the UK as well as making a $1bn global investment in its Career Choice programme.
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NewsBooths unveils new branding and strategy
Upmarket Northern grocer Booths has launched a refreshed brand identity and strategy, as the UK’s oldest family-owned grocer, looking to connect with “more people beyond its bricks-and-mortar store estate”.
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NewsMeadowhall shopping centre debuts new AI personal shopper tool
Sheffield’s Meadowhall shopping centre has introduced a new personal shopper tool dubbed Style Suite, for AI-driven personalisation, Retail Week can reveal.
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NewsJD.com sees ‘record high’ of orders placed for its shopping event
China’s largest retailer by revenue, JD.com, has seen a “record high” of orders placed during the opening of its 618 Grand Promotion event.
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NewsAmazon Prime Day event dates revealed
Amazon’s annual summer Prime Day event is returning for a four-day stint this month, with hundreds of thousands of deals available for Prime members.
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NewsAsda hails turnaround progress as like-for-like sales improve
Asda executive chair Allan Leighton has hailed progress in the brand’s turnaround plan.
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Opinion‘Consumer spending squeeze will sort the strong from the weak’
As inflationary impacts continue, retailers and FMCG brands have to work to prove they deserve a place in household spending, warns Kantar’s Jauneen Tarin
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AnalysisStore tour: Exploring Boots' new beauty-only store in Bristol
Boots opened its second-ever beauty-only store at Bristol’s Cabot Circus today (May 28) following a debut at Battersea Power Station in late 2023
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NewsWestfield London enters partnership to roll out inclusive navigation app
Westfield London has partnered with Waymap, an inclusive personal navigation app to make shopping more accessible for customers, Retail Week can reveal.
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NewsWaitrose invests over £20m in own-brand price cuts
Supermarket Waitrose is investing over £20m in lowering prices on over 160 of its own-brand products.
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AnalysisLidl vs Morrisons: Seismic moment or statistical footnote?
As today’s Worldpanel grocery market share data showed Lidl overtaking Morrisons, Retail Week analyses whether this is a seismic moment for UK grocery, or will come to be seen as a statistical footnote in all but the most niche histories?
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NewsGovernment releases list of ‘everyday essentials’ targeted for tariff reductions
The government has announced a list of 125 everyday essential food items it has targeted for tariff reductions, alongside announcing measures to help people with the cost of travel.