All Customer articles
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NewsGymshark promotes from within for new chief commercial officer
Gymshark has named former chief digital officer Carly Natalizia as its new chief commercial officer.
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AnalysisOutlets remain the UKâs top shopping destination â why?
Footfall to UK shopping destinations has been abysmal to say the least. We donât yet have an idea of how January panned out, but December footfall was down 2.9% year on year and 0.8% month on month, according to the BRC-Sensormatic data
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NewsThe Original Factory Shop axes a third of head office staff
The Original Factory Shop has made a third of its total head office staff redundant less than a week after it collapsed into administration, Retail Week can reveal.
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DataThe shoplifting report: what consumers really think about retail crime
Thanks to exclusive consumer data collected for Retail Week by YouGov, we can lift the lid on what British shoppers really think about shoplifting.
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AnalysisEven as Ocadoâs stock rises at home, are its international ambitions fading away?
Ocado Retail continues to grow at home, but does last weekâs announcement from Sobeys spell the end of the pureplay retailer turned tech providerâs international ambitions?
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NewsAldi invests ÂŁ22m in slashing prices on hundreds of products
Discounter Aldi has unveiled a new ÂŁ22m investment in slashing prices, as it looks to help customers âcontinuing to feel the pressure of the weekly shopâ.
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NewsCo-op says âthings are getting betterâ as incidents of retail crime plummeted in 2025
Despite incidents of retail crime being on the rise across the sector, Co-op saw a reduction in overall retail crime and violence against staff in 2025, Retail Week can reveal.
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Analysis2026 loyalty drivers: what customers really want from retailers
Download the Loyalty, Growth and the Future Consumer report to uncover the strategies, tools and data retailers must harness to drive sales and foster customer loyalty this year
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Report StoreLoyalty, Growth and the Future Consumer
In 2026, loyalty means more than just points and discount programmes.
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DataNearly two-thirds of major UK retailer websites had fewer visitors in 2025
Changes in consumer browsing behaviour are wreaking havoc on visitor numbers to retail ecommerce websites, with nearly two-thirds of major UK retailers facing falls in unique visitors last year.
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NewsMajority of UK consumers think itâs easy to steal from retailers
Exclusive survey data from YouGov shows that more consumers in the UK believe it would be easy to steal from retailers than their international counterparts, Retail Week can reveal.
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NewsOcado shares dive as Canadian partner closes warehouse
Ocado Solutions has suffered another setback after it announced that Canadian partner Sobeys would be closing one of its automated fulfilment sites.
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NewsâJust Eat debuts AI voice assistant for UK customers
Just Eat has launched a new AI voice assistant for UK customers, designed to make ordering on the platform easier.
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NewsInflation rises as government policies âcontinue to feed through to pricesâ
Inflation continues to rise as high business energy costs and the national insurance increase âcontinues to feed through prices,â the British Retail Consortium said.
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AnalysisHow UK consumers shopped with AI over Christmas
AI is not only being harnessed by retailers looking to simplify operations, cut costs and save time, but by consumers who want an easier and improved shopping experience.
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NewsCharles Tyrwhitt to launch in Japan
British suits and shirts specialist Charles Tyrwhitt is set to launch the brand in Japan in March, Retail Week can reveal.
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InterviewQ&A: Neptune CEO on Christmas trading and its growth strategy
Retail Week spoke to chief executive Mike Clarke to find out whatâs driving Neptuneâs strong performance, how heâs planning to win new customers and what else is in store for the retailer in 2026.
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OpinionâRising screentime concern presents retail opportunity for someâ
A possible social media ban on under-16s is symptomatic of wider concerns about time spent online. A shift away from âpeak screenâ may benefit some retailers, observes George MacDonald
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NewsBRC notes âhints of optimismâ as consumer confidence improves
The BRC has noted âhints of optimismâ as consumer confidence improved for the second consecutive month.
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NewsMorrisonsâ BaitiĂ©h warns food inflation will âgo up and upâ in 2026
Morrisons chief executive Rami BaitiĂ©h has warned that he expects food inflation will âgo up and up over the coming monthsâ, but says the grocer is well-placed to combat rising prices.