All Customer articles
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AnalysisGhosts of Christmas past: What a ‘drab’ festive period means for retail heading into 2026
The key trends and takeaways from Christmas that will shape the retail landscape heading into 2026.
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NewsNearly half of returns over peak season included a fee
Around half of returns made between Black Friday and January 6 included a fee to send back the item, according to new data shared with Retail Week.
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Opinion‘Are we looking at the first GLP-1 festive season in the UK?’
While supermarkets sold millions of confectionery tubs and mince pies at Christmas, growth trajectories may be permanently changing as new behaviour takes hold observes Shore Capital’s Clive Black
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Opinion‘There are powerful signs that the social media tidal wave is ebbing’
Retailers have poured resources and expertise into social media strategies but as the mood increasingly turns against such networks, what will happen if that route to customers closes, asks Charlotte Hardie
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NewsRetail sales growth over Christmas slows as consumers wait for discounts
Total UK retail sales growth over the Christmas period was down year on year, as cash-conscious consumers waited to splash out on New Year sales.
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AnalysisTakeaways from Tesco and Sainsbury’s strong Christmas showing
Tesco and Sainsbury’s, which both updated on Christmas trading this week, were seasonal winners as the two food giants won market share in a highly competitive environment.
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InterviewQ&A: MiQ products and solutions director on cutting through advertising noise
Retail Week spoke to Debbi Rosenthal, senior director of products and solutions at media advertising business MiQ, to discuss what makes a campaign successful, pitfalls to avoid, and the role AI can play.
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NewsAsda takes aim at competitors and slashes the price of 2,300 products
Asda has cut the price of thousands of products in a pledge to be cheaper than Tesco, Sainsbury’s and Morrisons.
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NewsAldi celebrates bumper sales over record-breaking festive period
Aldi has recorded bumper Christmas trading as shoppers stocked up on premium own-label during the festive season.
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NewsAsos introduces handling fee for serial returners
Asos is to start charging UK customers who frequently send back their orders a handling fee as it clamps down on serial returners.
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InterviewQ&A: Zilch CRO on how tight budgets are shaping consumer payment behaviour
Retail Week caught up with Andreas Andreou, chief revenue officer at fee-free payments provider Zilch, to find out how frugality has changed shopper behaviour and how retailers have responded.
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FeatureInside the boardroom: what retail leaders expect in the year ahead
What’s next for retail in 2026? We spoke to the biggest names in British retail to uncover their predictions for the challenges and opportunities ahead.
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NewsMarks & Spencer unveils food range for people on weight-loss jabs
Marks & Spencer has launched a dedicated food assortment suitable for people taking weight-loss injections as the use of such medication rises.
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NewsCautious consumer mood to linger into new year
Consumers will start 2026 in a downbeat mood amid continued concern about the economy and the cost of living.
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NewsConsumer card spending falls due to weak confidence in economy
Consumer card spending has declined in 2025 year on year, after consumers were careful about budgeting and confidence in the economy fell, according to data from Barclays.
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NewsFestive footfall rises as shoppers leave Christmas gifts to last minute
Retail footfall has increased in the run-up to Christmas as customers shop for festive food and last-minute gifts.
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News‘Super Saturday’ fails to deliver on festive footfall
This year’s ‘Super Saturday’ before Christmas failed to deliver the expected rush of festive footfall, according to data from Sensormatic Solutions.
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Opinion‘Retail’s 12 gifts of Christmas – and beyond’
From keeping the cost of living down for customers to support for all sorts of good causes, retailers’ generosity has once again been unstinting this year. Christmas is the busiest time for retailers, but it’s also an appropriate moment to reflect on the industry’s invaluable role as a force for good.
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News2025 ‘has been a year of no progress’ for consumer confidence
Consumer confidence has risen by two points to -17 since November, according to GfK’s consumer confidence index, as overall results show stagnation from last year.
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NewsConsumer confidence edges up but outlook 'remains gloomy'
Consumer confidence saw a slight uptick this month as the Budget wasn’t as bad as expected, but the overall outlook is still gloomy, according to data from the BRC.