All Customer articles – Page 2
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News
Amazon has launched new generative AI tools for sellers and customers
Ecommerce giant Amazon has launched five new generative AI tools intended to streamline seller operations and improve the customer experience.
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News
Retail volumes rose in August helped by weather and Sales
Retail sales volumes advanced last month and over 12 months, reached the highest level in more than two years.
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News
UK consumer confidence has taken a drastic fall in September
UK consumer confidence took a drastic fall in September, reflecting consumer nervousness about the withdrawal of winter fuel payments and clear warnings about further difficult decisions to come.
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Retail Voice
Why optimising payments is the key to retail success
In today’s fast-paced retail environment, optimising payment strategies has become crucial for merchants looking to drive revenue growth and enhance customer experiences.
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Gallery
Dyson has unveiled its second store in New York
Dyson has opened the doors to its second store in New York, equipped with tech and products for customers to try out.
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News
Carpetright customers owed £8m in outstanding orders
Carpetright owes nearly £8m in outstanding orders to 21,000 customers with the majority of them expected not to be refunded, the company director’s statement of affairs revealed.
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Retail Voice
Six ways that AI could transform retail
Want to know how AI advancements could bring more joy and confidence as well as reduce regret in customer journeys? Google’s Sarah Ashley and Wired Consulting’s Charlie Burton offer a glimpse into the newly launched report Upgrading How We Buy
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News
Pret sales have hit £1bn for first time as international business thrives
Pret a Manger has reported sales of more than £1bn for the first time as appetite for the coffee chain outside of the UK ramps up.
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News
Experiential high streets and social media are set to drive footfall over golden quarter
Experiential high streets and social media are set to drive retail footfall over peak season, according to MRI Software’s outlook shared exclusively with Retail Week.
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News
Amazon is ordering employees back to the office five days a week
Amazon has told staff they have to come into the office five days a week as it announces this year’s Prime Big Deal Days.
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Analysis
LIVE 2025 Retail Week x The Grocer: Meet the key speakers
Here are just some of the speakers that will be taking to the LIVE stage on February 11, 2025.
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Analysis
SharkNinja: The innovative electricals brand customers can’t get enough of
SharkNinja’s explosive growth in a raft of categories has resulted in it becoming a global brand known to millions – but it’s not satisfied yet.
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News
West End retailers lost millions in unrealised sales this year
Retailers in London’s West End have already lost millions in unrealised sales this year because of the loss of tax-free shopping for tourists, according to new research.
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Retail Voice
How AI will transform the digital shopping experience
Qodea’s Jason Theakston explores how retailers can embrace AI to improve the customer experience, build trust and increase brand loyalty.
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Data
Convenience on the up, chemists shuttered – the factors affecting store openings and closures
Net store closures of chain outlets in the UK reached 12.5 a day in the first half of 2024, averaging 38 closures and 25.5 openings per day according to new data from PwC and Green Street. Retail Week delves into the data to explore the factors impacting openings and closures
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News
Co-op has tripled its number of member deals till the end of the year
The Co-op has tripled the number of member deals as it launched more than 100 new value offers across brands and own-brand products until the end of the year.
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Report Store
The Fastest Way to Lose Consumers
Honest opinions from 1,000 consumers on AI, marketing and data
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News
Amazon has expanded its partnership with Morrisons to include loyalty points
Amazon and Morrisons have expanded their partnership by adding the More Points scheme to the Morrisons on Amazon online store, Retail Week can reveal.
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Analysis
Data: Honest opinions from 1,000 shoppers on AI, data and marketing
Retail Week’s latest report features exclusive research with 1,000 UK consumers on what they really want from retailers – and what will send them running
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Analysis
Aldi boss Giles Hurley on slower growth, ‘real loyalty’, Christmas prospects and more
Value grocer Aldi achieved record sales last year but some wonder whether its relentless growth can continue.