All Customer articles – Page 2
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NewsTopshop to take part in world’s first AI-driven catwalk
Topshop is set to take part in the world’s first AI-driven shoppable catwalk next year in an event that promises to set “a new global benchmark for fashion experiences”.
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AnalysisWhat’s in the Budget for retail and how has the sector reacted?
Everything unveiled by chancellor Rachel Reeves in today’s [November 26] Budget, and how the retail sector has reacted to it
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Opinion‘Down about the Budget? Don’t worry, retail, at least you’re getting an envoy!’
While today’s Budget wasn’t all doom-and-gloom for the retail sector, the almost completely buried announcement that the government is looking to appoint a new retail tsar raises plenty of questions all on its own, writes Charlotte Hardie.
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NewsTikTok Shop to see ‘record-breaking’ Black Friday sales as more retailers join platform
TikTok Shop is expected to see a record-breaking Black Friday as retailers such as Marks & Spencer, Sainsbury’s and Clarks joined the platform in time for peak, Retail Week can reveal.
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NewsMatalan looks externally for new people and talent hire
Matalan has hired Beccy Davis as its new people and talent director, poaching her from an IT services firm.
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Opinion‘Retail can lead the revival of our high streets if we choose to act together’
Anthony Houghton, group chief executive of Holland & Barrett writes that if retail truly wants to address the ever-growing issue of crime blighting the sector, businesses must come together to decide what kind of high streets they really want to build.
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AnalysisWhat money can’t buy – How creative retailers are winning loyalty
How some of the UK’s biggest consumer brands are finding new ways to drive repeat spend
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NewsCo-op sets record pace with 11 store openings in one week
The investment in convenience stores comes as the retailer is continuing to call on the government to deliver business-rates reform at the November 26 Budget “to secure the future of small shops and community retail”.
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DataData: The consumer and retail trends shaping Christmas 2025
We’re in the thick of the golden quarter with Black Friday just days away and Christmas in a month, but concerns over what will be in the Budget could crush consumers’ Christmas spirit
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Innovation of the WeekNotonthehighstreet launches AI shopping tool in time for Christmas
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsLush unveils first rewards programme in UK
Lush has launched its first rewards programme in the UK and other key markets following demand from customers.
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NewsRetail sales volumes flat year on year in October
Retail sales volumes were sluggish last month, official data showed.
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NewsConsumer confidence falls ahead of imminent Budget
Consumer confidence has dipped as shoppers await the imminent Budget on November 26.
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GalleryRituals opens largest UK store with new Mind Oasis concept
Rituals has opened the doors to its first Mind Oasis spa in the UK, debuting on Oxford Street. It also marks Rituals’ largest UK store, and its 131st in the country.
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NewsB&Q expands Deliveroo trial outside of London
Home and DIY giant B&Q has today [November 20] announced it is expanding its rapid delivery partnership with Deliveroo to trial the service beyond London and Brighton.
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NewsRetailer payments back up and running after Cloudflare outage
Retailers affected by the Cloudflare outage are now reported to be back up and running following payment and checkout issues.
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Chart of the WeekCharts of the Week: How shoppers plan to use AI this holiday season and DIY momentum
Next week is Black Friday and, as we showed in one of our Charts of the Week last week, there are some signs that shoppers could be holding back to make some big purchases during the holiday season.
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NewsQuiz enjoys ‘strong start’ to the Christmas countdown
Quiz said it has enjoyed a “strong start” to the countdown to Christmas after its new partywear collection helped deliver a boost in revenues.
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NewsBoots completes acquisition of diagnostics firm to expand private testing
Boots has completed the acquisition of an at-home healthcare and wellness test company as it looks to expand its private testing and diagnostics offer.
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AnalysisTikTok Shop predicts record-breaking Christmas after ‘breakout year’
In a year where TikTok Shop has gone mainstream, with the likes of M&S and Lidl launching on the platform, the live shopping app is gearing up to break all its records this Christmas.