All Customer articles – Page 2
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DataData: The consumer and retail trends shaping Christmas 2025
We’re in the thick of the golden quarter with Black Friday just days away and Christmas in a month, but concerns over what will be in the Budget could crush consumers’ Christmas spirit
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Innovation of the WeekNotonthehighstreet launches AI shopping tool in time for Christmas
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsLush unveils first rewards programme in UK
Lush has launched its first rewards programme in the UK and other key markets following demand from customers.
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NewsRetail sales volumes flat year on year in October
Retail sales volumes were sluggish last month, official data showed.
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NewsConsumer confidence falls ahead of imminent Budget
Consumer confidence has dipped as shoppers await the imminent Budget on November 26.
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GalleryRituals opens largest UK store with new Mind Oasis concept
Rituals has opened the doors to its first Mind Oasis spa in the UK, debuting on Oxford Street. It also marks Rituals’ largest UK store, and its 131st in the country.
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NewsB&Q expands Deliveroo trial outside of London
Home and DIY giant B&Q has today [November 20] announced it is expanding its rapid delivery partnership with Deliveroo to trial the service beyond London and Brighton.
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NewsRetailer payments back up and running after Cloudflare outage
Retailers affected by the Cloudflare outage are now reported to be back up and running following payment and checkout issues.
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Chart of the WeekCharts of the Week: How shoppers plan to use AI this holiday season and DIY momentum
Next week is Black Friday and, as we showed in one of our Charts of the Week last week, there are some signs that shoppers could be holding back to make some big purchases during the holiday season.
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NewsQuiz enjoys ‘strong start’ to the Christmas countdown
Quiz said it has enjoyed a “strong start” to the countdown to Christmas after its new partywear collection helped deliver a boost in revenues.
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NewsBoots completes acquisition of diagnostics firm to expand private testing
Boots has completed the acquisition of an at-home healthcare and wellness test company as it looks to expand its private testing and diagnostics offer.
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AnalysisTikTok Shop predicts record-breaking Christmas after ‘breakout year’
In a year where TikTok Shop has gone mainstream, with the likes of M&S and Lidl launching on the platform, the live shopping app is gearing up to break all its records this Christmas.
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NewsMarks Electrical CEO sees green shoots despite falling profits and revenues
Marks Electrical profits and revenues have fallen after the retailer focused on “repositioning its inventory” in the first half, but its chief executive sees signs of recovery after returning to profitability in October.
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NewsB&M profits slump as CEO shuffles leadership team
B&M profits plunged in the first half of the financial year, as the retailer’s new chief executive made sweeping changes to his leadership team.
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DataM&S tops Christmas ad YouTube views table so far
Data from YouTube UK’s Christmas Ads Leaderboard, shared exclusively with Retail Week, shows that Marks & Spencer’s ad tops the table six weeks before Christmas
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NewsM&S adds Hugo Boss to its online platform
Marks & Spencer has added Hugo Boss to its ‘Brands at M&S’ online platform as the retail giant continues to strengthen its menswear offer, Retail Week can reveal.
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Analysis39 retailers reveal the products that will dominate Christmas 2025
Leaders from Asda, Boots, Mattel, Space NK, The Entertainer, and more reveal the products they expect to be festive bestsellers this Christmas.
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NewsThe White Company launches on-demand delivery service
The White Company has become the latest retailer to launch an on-demand delivery service for its most popular products.
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NewsGrocery sales climb but shoppers focus on deals
Supermarket sales rose in October, when consumers prioritised value for money as they scooped up cut-price offers.
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NewsRetail sales subdued as consumers wait for Black Friday deals
Retail sales in October grew at the weakest rate since May, with many consumers appearing to delay spending until Black Friday.