All Customer articles – Page 2
-
NewsBlack Friday: Shoppers shun high streets amid fears for 2026 growth
Shoppers stayed away from high streets during Black Friday, raising concerns that weak consumer spending could hinder economic growth.
-
AnalysisDefiant Leighton sticks to his guns as he vows to rebuild Asda ‘to its former glories’
Even as sales continue to slip, Asda’s credit rating is downturned and its private equity owners turn to sale and leasebacks of stores, executive chair Allan Leighton insists his turnaround strategy is working
-
AnalysisBlack Friday: A look at how the big day is shaping up
Black Friday has almost become Black November, as many retailers have been putting on deals and discounts for the past few days, or even weeks
-
NewsUK public’s economic gloom continues post-Budget
Over half of Britons think the financial situation of their household will get worse over the next 12 months, according to a new YouGov poll, with 48% saying that the Budget was “unfair”
-
NewsDeliveroo becomes first delivery platform to offer Nectar points
Deliveroo has become the first delivery platform to roll out Nectar, one of the UK’s largest loyalty card programmes.
-
Opinion‘If the government treats retail fairly, we can help drive the growth the UK economy so badly needs’
While yesterday’s Budget did something to take the pressure off consumers, UK retail director at Primark Kari Rodgers writes that more needs to be done by the government to help retail drive the growth it so badly craves.
-
NewsTopshop to take part in world’s first AI-driven catwalk
Topshop is set to take part in the world’s first AI-driven shoppable catwalk next year in an event that promises to set “a new global benchmark for fashion experiences”.
-
AnalysisWhat’s in the Budget for retail and how has the sector reacted?
Everything unveiled by chancellor Rachel Reeves in today’s [November 26] Budget, and how the retail sector has reacted to it
-
Opinion‘Down about the Budget? Don’t worry, retail, at least you’re getting an envoy!’
While today’s Budget wasn’t all doom-and-gloom for the retail sector, the almost completely buried announcement that the government is looking to appoint a new retail tsar raises plenty of questions all on its own, writes Charlotte Hardie.
-
NewsTikTok Shop to see ‘record-breaking’ Black Friday sales as more retailers join platform
TikTok Shop is expected to see a record-breaking Black Friday as retailers such as Marks & Spencer, Sainsbury’s and Clarks joined the platform in time for peak, Retail Week can reveal.
-
NewsMatalan looks externally for new people and talent hire
Matalan has hired Beccy Davis as its new people and talent director, poaching her from an IT services firm.
-
Opinion‘Retail can lead the revival of our high streets if we choose to act together’
Anthony Houghton, group chief executive of Holland & Barrett writes that if retail truly wants to address the ever-growing issue of crime blighting the sector, businesses must come together to decide what kind of high streets they really want to build.
-
AnalysisWhat money can’t buy – How creative retailers are winning loyalty
How some of the UK’s biggest consumer brands are finding new ways to drive repeat spend
-
NewsCo-op sets record pace with 11 store openings in one week
The investment in convenience stores comes as the retailer is continuing to call on the government to deliver business-rates reform at the November 26 Budget “to secure the future of small shops and community retail”.
-
DataData: The consumer and retail trends shaping Christmas 2025
We’re in the thick of the golden quarter with Black Friday just days away and Christmas in a month, but concerns over what will be in the Budget could crush consumers’ Christmas spirit
-
Innovation of the WeekNotonthehighstreet launches AI shopping tool in time for Christmas
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
-
NewsLush unveils first rewards programme in UK
Lush has launched its first rewards programme in the UK and other key markets following demand from customers.
-
NewsRetail sales volumes flat year on year in October
Retail sales volumes were sluggish last month, official data showed.
-
NewsConsumer confidence falls ahead of imminent Budget
Consumer confidence has dipped as shoppers await the imminent Budget on November 26.
-
GalleryRituals opens largest UK store with new Mind Oasis concept
Rituals has opened the doors to its first Mind Oasis spa in the UK, debuting on Oxford Street. It also marks Rituals’ largest UK store, and its 131st in the country.