All Customer articles – Page 7
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Retail Voice
Seizing the AI opportunity in retail
With AI now permeating every part of the industry, Spencer Stuart’s Veena Marr examines how retailers can decode untapped opportunities to unwrap a deeper potential
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Analysis
Why retail is banking on a big Euros to kick off the summer
As football fans across the country brace themselves for a thrilling Euro 2024, Retail Week takes a look at the tournament’s impact on the retail sector and which categories will come out on top
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Retail Voice
Unleashing AI into your business in three steps
Generative AI is fundamentally changing how retailers operate, supercharging productivity levels and providing a conversational holistic experience for their customers. Microsoft and Cognizant reveal the first three moves firms can take to maximise on AI
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News
Exclusive: Poundland to launch new rewards scheme
Poundland is launching its reward scheme in Scotland for the first time, Retail Week can reveal.
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News
Marks & Spencer freezes school uniform prices as cost-of-living crisis persists
Marks & Spencer is to hold down the price of school uniforms as the back-to-school period nears.
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Analysis
The path to purchase: key trends defining the consumer shopping journey
This deep dive is the first in our new ’Consumer 2025 – from acquisition to advocacy’ series.
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News
Football fever set to boost consumer spending
Football fever is set to boost consumer spending across all retail sectors, with grocery and electronics likely to be the big winners, according to the latest research by the British Retail Consortium (BRC).
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Data
Ranking: The top 10 celebrity fashion brands globally
With celebrity fashion brands on the rise, Retail Week looks at the top 10 businesses fronted by famous faces, according to the latest research
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News
PrettyLittleThing becomes latest retailer to charge for returns
Fast-fashion pureplay PrettyLittleThing (PLT) has become the latest retailer to introduce a returns fee for customers.
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News
Exclusive: Sainsbury’s to offer Klarna on general merchandise and clothing
Supermarket giant Sainsbury’s has become the latest retailer to offer buy now, pay later across its general merchandise and clothing brands through a new partnership with Klarna, Retail Week can reveal.
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Analysis
Retail 100: The most influential leaders of 2024 revealed
Retail Week’s 19th annual definitive list of the industry’s most inspiring bosses has been published. Names behind Tesco, JLP, Ikea, BP, AllSaints, Currys, Vinted and Greggs are among those celebrated
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Retail Voice
Revealed: The three Cs consumers want from their deliveries
Retailers spend huge sums on attracting new customers and trying to hold on to the ones they’ve got. But as online shopping’s popularily continues, nShift’s Mattias Gredenhag examines how retailers can stand out from the ever-growing crowd
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News
Retailers ‘optimistic’ for summer of sport as May retail sales fall flat
UK retail sales saw only a “modest rebound” in May, according to the latest data from BRC-KPMG Retail Sales Monitor.
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News
Klarna hails US expansion as revenues rise
Klarna has reported an increase in revenues and profits as its US expansion continues to supercharge growth for the payments provider.
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Gallery
Marks & Spencer ‘amps up’ sustainability appeal in store
Marks & Spencer has opened its first full-line store of the new financial year, within which it has adopted a new way of communicating its Plan A sustainability programme to shoppers.
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Analysis
How the general election will affect consumer spending
As we gear up for the general election, Retail Week looks at its likely impact on consumer spending
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News
Sleep brand Emma to open first UK store in London
Direct-to-consumer sleep brand Emma has chosen Westfield London in White City as the site for its first-ever bricks-and-mortar store in the UK.
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News
Warmer weather and bank holidays boost May retail footfall
Retail footfall in May received a boost as warm weather and two bank holidays helped drive customers to shops.
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Retail Voice
Customer reviews reveal how to be a five-star retailer
A simple omnichannel experience is key in today’s retail world if you are to get flawless feedback from shoppers. HomeByMe’s Daniel O’Meara lets you in on the secrets of securing a five-star review
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News
Abandoned online baskets are costing retailers billions in sales
Customers who are abandoning online shopping baskets at the checkout are costing retailers billions of pounds worth of potential sales.