Organising a fleet of vehicles, optimising routes, keeping deliveries on track and ensuring you get the best out of the last mile are some of the topics retailers have to contend with when shipping products to customers. It’s also important for shoppers to have a great post-purchase experience if the retailer wants to ensure loyalty.

We spoke with Descartes vice-president of sales Gary Taylor on the above, as well as new innovations and how a great delivery and logistics service can feed into the rest of retailers operations.