All Customer articles – Page 8
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NewsInflation rises as government policies ‘continue to feed through to prices’
Inflation continues to rise as high business energy costs and the national insurance increase “continues to feed through prices,” the British Retail Consortium said.
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AnalysisHow UK consumers shopped with AI over Christmas
AI is not only being harnessed by retailers looking to simplify operations, cut costs and save time, but by consumers who want an easier and improved shopping experience.
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NewsCharles Tyrwhitt to launch in Japan
British suits and shirts specialist Charles Tyrwhitt is set to launch the brand in Japan in March, Retail Week can reveal.
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InterviewQ&A: Neptune CEO on Christmas trading and its growth strategy
Retail Week spoke to chief executive Mike Clarke to find out what’s driving Neptune’s strong performance, how he’s planning to win new customers and what else is in store for the retailer in 2026.
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Opinion‘Rising screentime concern presents retail opportunity for some’
A possible social media ban on under-16s is symptomatic of wider concerns about time spent online. A shift away from ‘peak screen’ may benefit some retailers, observes George MacDonald
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NewsBRC notes ‘hints of optimism’ as consumer confidence improves
The BRC has noted “hints of optimism” as consumer confidence improved for the second consecutive month.
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NewsMorrisons’ Baitiéh warns food inflation will ‘go up and up’ in 2026
Morrisons chief executive Rami Baitiéh has warned that he expects food inflation will “go up and up over the coming months”, but says the grocer is well-placed to combat rising prices.
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AnalysisCurrys boss Baldock looks ahead with confidence after ‘strong peak trading’
“If anyone was expecting more gloom today, I’m afraid we can’t provide that because we’re feeling pretty pleased with some strong peak trading and an upgrade in our profit expectations,” Currys chief executive Alex Baldock said this morning.
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Chart of the WeekChart of the Week: Why Brits are avoiding online grocery shopping
Brits are a nation of in-store grocery shoppers, but what’s putting people off online deliveries?
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NewsAmazon launches 30-minute delivery pilot in UK
Amazon has launched its new service “Amazon Now”, allowing deliveries to be made in 30 minutes or less.
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NewsBoots introduces new wellness zones and specialist roles to stores
Boots has launched new in-store wellness zones alongside newly trained health and wellness specialists to help customers navigate the category.
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AnalysisBoots head of archives on the retailer’s near 200-year history and new partnerships
Boots has been busy of late. It opened its first fragrance-only store in October 2025, has been helping more of the UK public thanks to the government’s “pharmacy first” initiative, and is now a standalone business following Sycamore Partners’ acquisition of its previous owner, Walgreens Boots Alliance last year.
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AnalysisGhosts of Christmas past: What a ‘drab’ festive period means for retail heading into 2026
The key trends and takeaways from Christmas that will shape the retail landscape heading into 2026.
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NewsNearly half of returns over peak season included a fee
Around half of returns made between Black Friday and January 6 included a fee to send back the item, according to new data shared with Retail Week.
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Opinion‘Are we looking at the first GLP-1 festive season in the UK?’
While supermarkets sold millions of confectionery tubs and mince pies at Christmas, growth trajectories may be permanently changing as new behaviour takes hold observes Shore Capital’s Clive Black
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Opinion‘There are powerful signs that the social media tidal wave is ebbing’
Retailers have poured resources and expertise into social media, but the prime minister’s announcement this week on a consultation over a ban for under-16s is another sign the mood is turning against such networks. What will happen if that route to customers closes, asks Charlotte Hardie
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NewsRetail sales growth over Christmas slows as consumers wait for discounts
Total UK retail sales growth over the Christmas period was down year on year, as cash-conscious consumers waited to splash out on New Year sales.
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AnalysisTakeaways from Tesco and Sainsbury’s strong Christmas showing
Tesco and Sainsbury’s, which both updated on Christmas trading this week, were seasonal winners as the two food giants won market share in a highly competitive environment.
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InterviewQ&A: MiQ products and solutions director on cutting through advertising noise
Retail Week spoke to Debbi Rosenthal, senior director of products and solutions at media advertising business MiQ, to discuss what makes a campaign successful, pitfalls to avoid, and the role AI can play.
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NewsAsda takes aim at competitors and slashes the price of 2,300 products
Asda has cut the price of thousands of products in a pledge to be cheaper than Tesco, Sainsbury’s and Morrisons.