All Customer articles – Page 8
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NewsTemu accused of paying ‘negligible’ tax in the UK despite ‘enormous sales’
Temu’s UK arm has been accused of not paying corporation tax in the UK for two years despite enjoying “enormous sales” in the region, Retail Week can reveal.
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Chart of the WeekChart: The customer service tasks that consumers most dread
New research by the Institute of Customer Service (ICS) reveals half of consumers feel that service is overly automated
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NewsPoundland pauses store closure programme
Poundland has announced that it has paused its store closure programme, following the implementation of its restructuring and recovery plan.
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NewsQuiz records double digit sales growth after restructuring
Scottish fashion brand Quiz has reported double digit sales growth in July and August, after completing what it called a “wide-reaching operational streamlining strategy” of the business.
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NewsFood inflation inches down but customers still cling to value
Food inflation dipped in August, but value remains at the forefront of customers’ minds as the UK headed back to school.
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AnalysisAldi boss is future-focused with plans for expansion, customer growth and Christmas
Supermarket Aldi reported its full-year results for 2024 today, revealing a slight sales uptick from £17.9bn to £18.1bn
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NewsUK retail footfall declines as back-to-school season starts
Retail footfall across the UK continued to decline during the second week of September following the start of the new school year and return to work for those who had been on holiday.
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InterviewMessina Hembry CEO Zac Hembry: ‘There’s a lot broken behind the scenes of the fashion industry’
One-half of the entrepreneurial Hembry brothers Zac talks to Retail Week about how he built a vintage resale university side hustle into a £10m business, and what more needs to be done to fix fashion’s sustainability crisis
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AnalysisJohn Lewis chiefs look ahead to a very merry Christmas after painful first half
First-half profits slipped at the John Lewis Partnership but, as they gear up for Christmas, bosses are optimistic that retail improvements and focus on productivity will being success and shoppers will be willing to spend in the golden quarter
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NewsPrimark to ‘significantly’ raise prices in the US
Primark boss George Weston has revealed the fashion chain is “significantly” raising its prices in the US this week in response to President Donald Trump’s tariffs.
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NewsFenwick launches first loyalty programme in its 140-year history
Department store group Fenwick has launched a new loyalty programme, offering customers rewards such as money-off points and exclusive benefits.
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AnalysisWhat to expect from TikTok Shop as it prepares for its biggest Black Friday yet
As the retail industry gears up for the golden quarter, TikTok Shop UK has revealed what products it expects to fly off the digital shelves in the all-important peak season.
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NewsChristmas turkeys to be sold on TikTok Shop UK
TikTok Shop UK will soon be selling Christmas turkeys on the platform in time for the festive season.
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NewsClarks to launch online marketplace
Footwear specialist Clarks is set to launch its own digital marketplace next year as it looks to diversify its offering beyond footwear, Retail Week can reveal.
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AnalysisPret boss gambles on back to the future plan to take on the supermarkets
After enduring a mixed few years post-Covid, today Pret plunged to a £553m loss after it booked a substantial write-down by its owner. Its boss has outlined plans to build the business back.
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NewsGeorge at Asda launches adaptive clothing line for adults
George at Asda will launch a new 28-piece adaptive clothing line for adults next week, created to honour the legacy of breast cancer campaigner Nicky Newman.
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Chart of the WeekThe food prices hitting UK shoppers’ wallets hardest
Nine in 10 UK adults have noticed prices becoming more expensive this year, according to figures released as part of Barclays’ latest consumer spend report
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NewsAugust bump rounds off ‘solid summer of sales’ for retail
Hot and sunny weather combined with an interest rate cut helped build a “solid summer of sales” for retailers in August, according to the latest data.
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Innovation of the WeekM&S launches men’s stoma underwear in UK high street first
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsMorrisons slashes prices on hundreds of everyday products
Morrisons is slashing prices on hundreds of its everyday essential products to help customers shop food at affordable prices.