All Customer articles – Page 9
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NewsCurrys set to revamp stores to improve customer experience
Electricals giant Currys is preparing to transform some of its stores to create an improved customer experience.
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Retail VoiceSix ways to enhance your ecommerce offering
As consumers continue to savour online shopping, Octopia’s Nikki Lovell examines six actions retailers can take today to stay one step ahead when it comes to ecommerce
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NewsOnline spending growth slows as BNPL plateaus
Online spending in the UK in April increased 1.5% year on year to £8.1bn, but spending growth has slowed for the third consecutive month.
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Analysis‘Reasons for retailer optimism, despite damp and gloomy April’
Despite a damp and gloomy April impacting customer spend, there are plenty of reasons for UK retailers to be quietly cheerful about the months ahead. Here are some of the ways retailers can capitalise on continuing consumer caution.
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Retail VoiceEmpowering retail: How consumer choice is reshaping global payments
In the ever-evolving world of retail, Worldpay’s 2024 Global Payments Report reveals a transformative shift where consumer choice is not just influencing but dictating the future of commerce
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NewsCMA pushes grocers to fix inaccurate pricing to comply with law
The Competition and Markets Authority (CMA) has found some retailers showing “inaccurate prices” during its review of how grocers display their prices in-store.
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AnalysisWhen counterfeits got cool: how can retail tackle the rise of the dupe?
If cheap imitations have grown cooler than the real thing, what does that mean for retailers who have built their business off the original? How much damage could this do? And what steps can they take to combat the trend?
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NewsRetail sales fall in April in ‘depressing start to spring’
UK retail sales took a dip in April as “dismal weather and disappointing sales led to a depressing start to spring for retailers”, according to the latest BRC-KPMG Retail Sales Monitor.
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NewsAsda slashes prices on over 100 products worth £70m
Asda has announced a new round of price cuts on 126 essential items worth £70m as part of its strategy to reduce the price of shopping for customers.
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NewsLondon Marathon helps boost April retail footfall
Retail footfall in April saw a monthly rise of 1.2% across all destinations as shoppers made their way to high streets, battling bad weather conditions and rail strike disruptions.
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Opinion‘Can Co-op Live ever make sweet music after bum note launch?’
With Co-op Live’s planned grand opening becoming something of a PR disaster, George MacDonald wonders if things can be turned around
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NewsMore than half of UK consumers opt for lockers for online delivery
More than half of UK consumers are now using delivery lockers for online purchases, as convenience and sustainability top the list of incentives for the service, according to research by Retail Economics and InPost.
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NewsShop price inflation falls further and shows ‘signs of normalising’
Shop price inflation fell in April to reach its lowest level since December 2021 as food and non-food inflation reached manageable levels, providing relief to many households.
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NewsUK consumer confidence inches up in April
Consumer confidence inched up by two points in April after remaining flat in March, reflecting the effects of anticipated tax cuts and lower inflation compared with the same time last year.
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AnalysisAI, customer experience and dream teams – the key talking points from Paris
As more than 800 retail leaders from around the world gathered to inspire and be inspired at WRC 2024, Retail Week highlights some of the key takeaways from the congress in Paris
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NewsDecathlon expands buyback service in sustainability push
Decathlon has expanded its buyback scheme that allows customers to swap or repair old sports gear in exchange for store credit to give their old items a second life.
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InterviewMohsin Issa: ‘I’m absolutely committed to Asda's long-term success’
Asda owner Mohsin Issa talks to Retail Week to discuss the rumoured split with his brother, supermarket strikes, his search for a CEO and his long-term vision for the grocer
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NewsMarks & Spencer launches free postal donation service for pre-loved clothing
Marks & Spencer is trialling a free postal donation service, in partnership with Oxfam, as it calls upon customers to donate wearable and unwearable clothing with the potential to be used, reused or recycled.
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NewsRetail sales flat in March, official data shows
Retail sales growth was flat last month, the Office for National Statistics (ONS) has reported.
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Opinion‘Asos and Superdry will remain fashion victims unless they win back customers’
While Asos and Superdry can tinker with things behind the scenes as much as they like, neither brand seems able to articulate how they plan to go about attracting new customers or winning old ones back.