All Customer articles – Page 9
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Analysis
Black Friday: Retailers confident of festive boost despite consumer caution
After one of the roughest years for consumer confidence on record, retailers are entering the golden quarter on less sure footing than ever.
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News
Superdrug launches VIP rewards scheme
Health and beauty retailer Superdrug has launched a new VIP rewards scheme in a push to offer the best value to customers.
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Events
Retail Week Connect commercial content opportunities
From events and breakfast briefings to co-sponsored and bespoke reports, Retail Week can work with you.
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News
JD Sports launches loyalty app
JD Sports has launched a new loyalty app, which rewards shoppers with store cashback.
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Gallery
CeraVe opens first UK pop-up in Covent Garden
Skincare brand CeraVe has launched its first-ever pop-up, with a ‘back to school’ theme, to help educate consumers on the brand’s medical approach.
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News
Unseasonably warm weather hurts September fashion sales
Unseasonably warm weather undermined clothing retailers’ sales in September, official data has shown.
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News
UK consumer confidence falls ahead of festive season
UK consumer confidence took a fall of nine points in October as the cost-of-living crisis continues to exert “acute pressure for many customers” ahead of the festive season.
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Opinion
‘Without customer trust, retailers have everything to lose’
Retailers are squinting hard into their crystal balls for inspiration on how consumers will react to continued pressure on their wallets as we head into a critical trading period.
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News
Marks & Spencer cuts prices on 200 grocery products
Marks & Spencer has embarked on a value push with price cuts on hundreds of products.
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Opinion
‘Asos hasn’t captured the hearts and wallets of Gen Z and Gen Alpha’
The news this week of more upheaval at Asos, with senior leadership departures following a 12-month revenue decline, is a stark reminder of how challenging it is to remain relevant in today’s ever-changing retail world.
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News
Klarna launches new AI-powered in-app products
Buy Now Pay Later firm Klarna has introduced 13 new AI-powered products as part of its “spotlight fall” launch.
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News
UK consumers cut back on dining out to save for Christmas splurge
Cash-strapped consumers across the UK are reining in on eating out and buying takeaways to save up for what many see will be an expensive festive season.
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Analysis
Value-driven shopping: How retailers from Iceland to Pets at Home are getting it right
As the cost of living rises, consumers are prioritising value. But what does ‘value’ really mean, and how can retailers strategically align with customer values whilst still boosting sustainable long-term growth? In this digital feature, Retail Week explores four ways retailers are getting it right
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News
Retail sales slow in September despite falling inflation
UK retail sales slowed in September as the “high cost of living continues to bear down on households”, according to the BRC-KPMG Retail Sales Monitor.
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Analysis
The Disruptors: Eight innovative beauty and skincare brands for all generations
Retail Week looks at the most disruptive beauty brands on the market today that are meeting the challenges of each life stage
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Analysis
Research: 44 retail leaders talk in-depth about 2024 CX strategy
Leaders from Cotton Traders, Bravissimo, Gift Universe, Jollyes and Bensons for Beds have spoken in-depth to Retail Week about their plans for 2024.
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News
Footfall weakens as shoppers limit spend ahead of Christmas
Footfall across all UK destinations declined in September as consumers restricted their shopping ahead of the Christmas season.
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News
Ocado slashes prices on more than 500 products
Pureplay grocer Ocado has cut the prices on more than 500 of its items, including “autumn and winter favourites”, as part of its ‘Big Price Drop’ initiative.
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News
Retail footfall forecast to drop in lead-up to Christmas
Retail footfall is predicted to fall in the run-up to Christmas as consumers “tighten their purse strings” due to rising bills, according to MRI Software, formerly Springboard.