All Customer articles – Page 14
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Chart of the WeekHow businesses are making discounting more strategic
When it comes to discounting, ‘how low can you go?’ seems to be a strategy that cannot pay off in the long run for retailers.
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NewsClarks unveils lowest prices in a decade as part of back-to-school campaign
Footwear specialist Clarks has unveiled its lowest prices in a decade as part of its 2025 back-to-school range.
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GalleryIn pictures: Retailers that are game for Wimbledon 2025
With Wimbledon 2025 in full swing, Retail Week puts the spotlight on what retailers and brands are doing to celebrate the British sports tournament this year.
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DataRanking: John Lewis overtakes M&S in customer satisfaction poll
John Lewis has overtaken Marks & Spencer in the latest UK Customer Satisfaction Index (UKCSI), despite M&S impressively maintaining its performance in the face of a cyber attack that shut down online sales
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AnalysisWill Amazon’s doubled Prime Day be a hit or miss with consumers?
For the first time in its history, Amazon is doubling the number of days its running its Prime Day event for, from two to four
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NewsMarks & Spencer extends larger packs range as it chases bigger share of shopping lists
Marks & Spencer has expanded its assortment of bigger pack, value essentials.
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NewsAmazon expands UK grocery offering with GoPuff on-demand tie-up
Amazon has rolled out a rapid delivery partnership with Gopuff, as it continues to expand its UK grocery business.
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NewsLululemon has opened its European airport store at a UK destination
Sports apparel and athleisure brand Lululemon has opened its first ever store at a European airport – with a UK airport selected for its debut.
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NewsWaitrose invests in first South West distribution centre ahead of store openings
Waitrose is investing in a distbution centre in the South West of England as it prepares for growth.
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NewsBosses of M&S and Asda slam Labour’s healthy eating proposals
Both the bosses of M&S and Asda have criticised Labour’s proposals to force supermarkets to reduce the calories in customers’ baskets or potentially face fines.
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AnalysisCurrys completes turnaround phase as it looks to power ahead
Currys has beaten its annual profit expectations and resumed its dividend payments to shareholders as boss Alex Baldock and co have put their turnaround phase behind them.
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NewsMango launches AI fashion assistant in latest personalisation push
Fashion retailer Mango has announced the launch of a new AI-powered fashion assistant, Mango Stylist.
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GalleryStore gallery: Iceland makes Beijing debut with first store in Asia-Pacific
Iceland Foods has taken the first step on its Asia-Pacific expansion journey, with the opening of its new store in Beijing, China.
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NewsSainsbury’s boss backs government’s new health plan
Sainsbury’s boss Simon Roberts has backed the government’s new 10-year plan for the NHS, saying that “everyone has to play their part in making sure we help drive towards better health outcomes”.
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InterviewQ&A: Gousto boss Timo Boldt on riding value, health and convenience into the ‘Champions League of start-ups’
After posting record profits for the 2024 financial year, Gousto chief executive and founder Timo Boldt talks to Retail Week about focusing on the customer, international expansion and the power of convenience and value.
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NewsShop prices return to inflation as retailers battle cost pressures
Headline shop prices have returned to inflation in June as cost pressures on retailers take toll.
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Innovation of the WeekJust Eat launches white-label delivery service with the Co-op
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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InterviewInterview: Card Factory boss Darcy Willson-Rymer on growth, grit, and greeting cards
The greetings card market isn’t what it used to be. While cards continue to be sent for the most traditional of reasons, they – and the associated celebration products and accessories – also mark occasions that have only developed recently or are emergent.
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AnalysisIf H&M is sneezing, does the rest of mid-market fashion have a summer cold?
After reporting a decline in operating profits in its first half, do the struggles of fashion giant H&M reflect a deeper malaise in UK mid-market fashion?
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