All Customer articles – Page 16
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NewsOnline spending slows for first time since October 2023
In a worrying sign for retailers, softness in consumer demand appears to be starting to affect online purchases. purchases
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InterviewQ&A: Pinterest UK retail director on Primark partnership and peak trading
Pinterest is on a mission to become a unique and popular shopping destination for its users across the globe. Its UK director of retail Caroline Orange-Northey talks to Retail Week about partnerships, AI enhancing the user experience, and why it’s preparing for peak now.
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NewsCurrys enhances cash-for-trash scheme with bigger reward
Currys is boosting its cash-for-trash scheme so customers can receive a better reward when recycling unwanted tech.
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NewsPayment system failures could cost UK retailers £1.6bn in annual sales
Payment outages and system failures have been estimated to cost UK retail and hospitality companies around £1.6bn in sales annually.
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NewsFortnum & Mason launches first-ever membership programme
Premium department store Fortnum & Mason has launched the first membership programme in its entire history.
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Innovation of the WeekDeliveroo launches high-speed drone deliveries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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DataData: Exclusive research reveals biggest consumer trends across Europe
New consumer research reveals how shoppers across Europe’s biggest markets want to buy, and what retailers must do to deliver.
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NewsCo-op systems making progress towards ‘complete recovery’ following cyber attack
Co-op is making “significant progress towards a full and complete recovery” following a cyber attack that hit the retailer last month.
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AnalysisSix major predictions for the next decade of retail
With the rapid development of Generative AI and AI more generally, everyone in the sector wants to know what it will mean for retail
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NewsRetail footfall in May flat as consumers stay cautious
UK retail saw a small drop in footfall in May as the flat figures reflect a month shaped by cautious customers, half-term holidays and a change in consumer habits.
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NewsPets at Home makes move towards member-only prices
Pets at Home has rebranded its promotions to “Pets Club Pricing” and has plans to move to a member-only pricing scheme, Retail Week can reveal.
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NewsTopshop confirms permanent brick-and-mortar presence
Topshop has confirmed that the fashion brand will launch permanent standalone shops and return to a brick-and-mortar presence, according to reports.
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NewsTesco to trial shorter opening hours in some stores
Supermarket giant Tesco is set to shorten its opening hours in certain Express branches across the UK.
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AnalysisWeird Fish: How the British fashion and lifestyle brand is reeling in customers and powering growth
As Cornish fashion retailer Weird Fish continues on its growth direction, Retail Week explores the brand’s journey to date, the evolution of its offer, and how it is standing out from the crowd in a competitive fashion and lifestyle market.
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Opinion‘If you’re not sharing shopper data with brands, rethink your retail media strategy’
Retailers, brands and customers all win when shoppers’ insight is shared, argues Publicis chief commerce officer Steve Ricketts
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AnalysisHow Alibaba, Boots and Tesco are winning online spend
Global ecommerce sales are expected to rise to £5.21trn in 2025. But to capitalise on this opportunity retailers must adapt to meet shoppers’ changing demands. Here we explore how Alibaba, Boots and Tesco are making online pay.
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InterviewQ&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
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NewsAdidas customer data stolen as it becomes latest retailer to be hit by cyber attack
German sportswear giant Adidas has become the latest retailer to be hit by a cyber attack.
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NewsTrump pushes EU trade talks deadline as 50% tariff threat looms
The President of the United States Donald Trump has pushed back the deadline for EU-US tariff negotiations to July 9, having previously threatened to slap 50% mark ups on all European goods on June 1.
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FeatureConnected stores: Is this the future of physical retail?
Most online shopping experiences aim to be seamless and convenient with as little faff as possible, so it makes sense that the same would be asked of brick-and-mortar stores