All Customer articles – Page 20
-
News
February retail sales benefit from Valentine’s Day boost
UK retail sales saw a steady increase in the month of February, according to the BRC-KPMG Retail Sales Monitor.
-
Analysis
Virtual try-on and fewer returns: How retailers are using AR to elevate the customer experience
As footfall shows little signs of improving this year and ecommerce sales growth slows, retailers are turning to advanced technologies such as augmented reality (AR) to improve their offering to consumers
-
Data
February footfall rises after strong half-term and weekend spending
Retail footfall in February saw a sharp increase due to the school half-term and greater weekend spending.
-
Data
Shop price inflation reaches record highs for the second time this year
The BRC-Nielsen Shop Price Index has revealed that inflation has reached yet another high across all categories for the second time this year.
-
Interview
Q&A: John Bason on brand collaborations, cost of living and Primark’s digital future
Following Primark’s latest report of trading “well ahead of expectations”, Retail Week spoke to ABF’s finance director John Bason about the latest footfall patterns, the importance of in-store experiences and the future of digital at the retailer
-
News
Victoria’s Secret launches first ever loyalty scheme
US lingerie giant Victoria’s Secret has announced the launch of its first loyalty programme as part of plans to provide “a better experience and value for customers”.
-
News
Supermarket value items rising at higher rate than inflation
The prices of supermarket value items are increasing at a level that is exceeding grocery inflation, meaning shoppers relying on the cheapest product ranges are feeling the pinch the most.
-
Data
Consumer confidence inches up but ‘too early to talk about green shoots’
The GfK consumer confidence index increased by seven points to -38 in February in a surprise rebound after languishing at historic lows.
-
Analysis
Smart gear, pickleball and yoga: Decathlon reveals sports retail’s biggest trends
From sustainability to sports tech and the emergence of non-traditional games like padel, Decathlon predicts the trends that will take centre stage in its sector in 2023’
-
News
Shopify profits and revenue jump off back of new initiatives
Ecommerce platform Shopify has recorded an increase in profit and revenue for the fourth quarter and full year in 2022, driven by “new strategic products”.
-
Data
UK retail sales inch up in January
UK retail sales started the year positively, following a dip in December, according to the latest figures from the Office for National Statistics.
-
Analysis
The Disruptors: Five brands transforming house and home
From fast wallpaper to curtain-measuring apps and build-it-yourself cork walls, Retail Week looks at five brands taking an innovative approach to homewares
-
News
Waitrose invests £100m into slashing own-brand prices
Waitrose & Partners is to invest £100m in cutting the prices of hundreds of its own-brand products in a bid to compete with rival supermarkets as the grocery sector deals with record-high inflation.
-
News
Exclusive: Marks & Spencer exits home energy market to focus on ‘better retail’
Marks & Spencer has ended its home energy supply venture, transferring customers to partner Octopus.
-
News
Currys to trial selling refurbished devices due to consumer demand
Electricals giant Currys is to trial sales of more refurbished devices on its website as consumer demand for second-hand tech grows.
-
News
Ecommerce sales growth slows to near pre-pandemic levels
Online sales have been growing at a slow rate in 2023 so far, nearing growth levels seen in 2019.
-
Opinion
‘Tough times push retailers to innovate and find new sources of growth’
At a time when it’s easy to be gloomy, look deeper and there are reasons for retailers to be optimistic, says eBay UK general manager Murray Lambell
-
Report Store
Catalogues: Connecting with consumers. Converting sales
Online shopping might bring ease and convenience to shoppers, but they also crave time away from their screens, and tactile, sensory experiences. This is where direct mail, and specifically, catalogues come in.
-
Analysis
The White Company, Matalan and ProCook reveal marketing strategies for the year ahead
The White Company chief creative officer Mark Winstanley, Matalan omnichannel marketing director Jeff Howarth and ProCook chief marketing officer Angela Porter have spoken to Retail Week about why offline marketing remains critical in a new report out today
-
News
Retail sales take a hit in the weeks after Christmas
UK retail sales took a dip in the first four weeks of January, according to the BRC-KPMG Retail Sales Monitor.