All Customer articles – Page 24
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NewsJohn Lewis teams up with Rough Trade for vinyl records launch
John Lewis has partnered with record store Rough Trade to stock and sell vinyl records across its department stores and online.
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NewsWest End lost £640m last year due to no tax-free shopping – report
London’s prime central shopping district had muted growth of just 0.25% year on year in the key shopping months of November and December.
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DataCashless kids: why young shoppers with digital pocket money are retail's next customer base
One of the sleeper trends of the last decade has been the digitisation of pocket money as parents use prepaid cards to manage their kids’ spending power.
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NewsPerfume and makeup have outranked wine and chocolate as top Valentine’s gifts
New Shopify data has revealed that perfume and makeup are the most popular gifts this Valentine’s Day in the UK.
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AnalysisWages are rising but will that filter through to an uptick in consumer spending?
Retailers do not have many reasons to be cheerful right now, but a lift in consumer spending would be a very welcome balm for some of their troubles.
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Innovation of the WeekPaint brand Valspar launches ‘couples colour matching tool’ for Valentine’s Day
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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DataValentine’s Day: what shoppers are searching for this year
Brits are excited for Valentine’s Day. According to Google, over the past 24 hours, the UK has become the number two country searching around the day of love worldwide, behind only the romantics over in Nepal. But what do they want to buy?
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NewsBRC boss urges retailers to focus on innovation rather than cut costs in Budget response
The chief executive of the BRC has urged retailers to “stay focused on the innovative end and customer deliver” rather than just cut costs in response to the Budget.
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NewsBoots exec says leveraging data for healthcare services is “the next frontier” for retailer
Boots chief digital officer Paula Bobbett has said the retailer is looking to leverage data to evolve healthcare services.
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NewsRetail sales survive stormy January as consumers flock to stores looking for deals
Retail braved a stormy start to the year to deliver strong trading as January sales drove the strongest performance by stores in nearly two years.
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AnalysisThe shoplifting epidemic has become ‘anti-capitalist inspo’ for well-off Gen-Zers
Casual pilfering has become a rebellious anti-capitalist statement and a response to cost-of-living pressures for young shoppers. But what can be done to change their minds?
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NewsBoots’ new report reveals the trends set to shape the beauty industry in 2025
Boots has released its fifth annual trends report revealing the top trends set to shape the beauty industry this year.
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Opinion‘The vibecession is lingering but things should be more positive heading into summer’
The retail landscape is likely to remain challenging but it’s also ripe with opportunities for those willing to pivot towards growth, believes PwC’s Lisa Hooker
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Retail VoiceAttracting candidates in retail: 8 strategies for success
Recruitment in retail has traditionally grappled with high application volumes, but the post-pandemic shift in labour dynamics demands a focus on attracting the right candidates. Tribepad’s Hayley Reeves looks at how retailers can attract the perfect candidates
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NewsFrasers Group rolls out Frasers Plus loyalty scheme for Marks Electrical
Frasers has extended its proprietary credit and loyalty offer to online electricals retailer Marks Electrical.
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Opinion‘Retail media is still evolving, and fragmentation will get worse before it gets better’
As retail media matures, what developments can be expected in 2025? Publicis Media’s Steve Ricketts takes a look
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NewsAsda workers on ‘cusp of justice’ in equal pay dispute
Tens of thousands of Asda workers, predominantly female staff, are on the brink of receiving historic payouts after a ruling in the supermarket’s ongoing equal pay case.
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AnalysisIn pictures: How Asda is promoting its Rollback price offensive in-store
The return of Asda’s Rollback prices is a big moment for the grocer as it seeks to regain a once unchallenged reputation for value for money. Retail Week visited Asda’s Stockton supercentre to see how the Rollback launch was executed
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InterviewQ&A: Deichmann UK managing director on putting ‘our money where our mouth is’ in 2025
Retail Week sat down with Deichmann’s UK managing director Simon Wilson to discuss affordability and value at Deichmann, the importance of the omnichannel shopping experience and the Deichmann ethos
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NewsPhysical retail footfall is growing as experiential shops and office returnees drive visits
Physical retail is proving resilient as more people are visiting retail destinations thanks to the increase in experiential shops and people returning to the office.