All Customer articles – Page 27
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AnalysisRetail’s wish list for new prime minister Liz Truss
Liz Truss has been named as the new leader of the Conservative party – and the UK’s 56th prime minister – following a fractious two-month contest.
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NewsJohn Lewis pivots to be ‘for all life’s moments’ with product, stores and positioning shift
John Lewis is to pitch itself as the go-to retailer “for all life’s moments”, relaunching its own brand, changing the way it merchandises and piloting new store formats to reflect its new focus.
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OpinionDr Martens product chief: ‘There’s no character or soul in looking to please everyone’
Rather than relying solely on its heritage, Dr Martens is working with disruptive brands and reaching new audiences to stay relevant, writes chief product officer Adam Meek
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NewsShop prices hit record high as retail urges new prime minister to ease cost burden
Shop prices have hit a new record high as retailers struggle to shoulder the burden of mounting cost pressures.
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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DataConsumers choose quality over value online despite cost-of-living crisis
New research shows that consumers are prioritising quality over value when it comes to online spending.
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AnalysisBargains, brands and brunches: How outlet centres are fending off cost-of-living crunch
As consumers tighten their belts amid the cost-of-living crunch, Retail Week explores whether outlet centres can buck the trend and retain a large share of their wallets
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NewsIceland adds energy-saving cooking advice to packaging as cost of living hits shoppers
Iceland is to include energy-saving cooking guidance on food packaging as part of an initiative to help consumers cope with the soaring cost of living.
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DataRetail sales inch up in July boosted by online promotions
Retail sales rose in the month of July, largely due to an uptick in non-store trading.
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AnalysisAnalysis: Seven ways consumers are shifting behaviour as cost-of-living crisis bites
At a time when household budgets are being tested to their limits – and further pressure on spending is set to come in the autumn – consumers are beginning to change their habits ahead of what is likely to be a long, cold winter
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AnalysisAnalysis: Five things you need to know about beauty B Corp Natura
The Body Shop’s parent company Natura &Co has been through a tumultuous few years since it acquired Avon in 2020
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DataConsumer confidence tumbles to lowest level since 1970s
Consumer confidence tumbled to an all-time low in August as the UK prepares for a bleak winter.
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AnalysisCost-of-living tracker: How retailers are acting to ease the squeeze on consumers and staff
Cost-of-living tracker: How retailers are acting to ease the squeeze on consumers
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Opinion‘Rising cost of living will test whether shoppers prioritise purpose-led purchasing over price’
Retailers that can combine value for money and purpose will be best placed to succeed now and in the long term, argues eBay UK general manager Murray Lambell
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NewsAsda rolls out Rewards loyalty scheme nationwide
Asda is launching its loyalty scheme across the country after successful trials.
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Opinion‘As strikes and price rises convulse the country, retailers’ agility stands them in good stead’
With strikes hitting rail, mail and ports, retailers face another challenging summer – but they have the resourcefulness and people to adapt to the turmoil, says George MacDonald
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NewsMarks Electrical bucks ‘challenging market’ trend to grow revenues
Pureplay retailer Marks Electrical has reported “strong trading” in the first four months of the year, bucking the weakening trend in the electricals market.
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NewsHalfords cuts prices and discounts MOTs to ease cost-of-living crisis for motorists
Halfords has rolled out a raft of initiatives to reduce motoring costs for shoppers amid the cost-of-living crisis.
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NewsIndustry leaders call for police to crack down on surging levels of retail crime
More than 100 industry leaders have signed a letter calling on the police to prioritise retail crime as levels of abuse, violence and antisocial behaviour surge across the country
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Opinion‘In this environment it’s not just profitability that’s at stake, but survival’
Retailers should take encouragement from how they have transformed themselves in recent years as they adopt tactics to confront today’s difficult environment, says Alvarez & Marsal’s European head of retail and consumer practice Erin Brookes