All Customer articles – Page 27
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NewsThe products and trends that ‘defined’ 2024, according to John Lewis
2024 bestselling products included Oura rings, barrel leg jeans, SPF50 and dehumidifiers, in a year of “social shopping” dominated by damp weather, the need for good sleep and the ‘Brat girl’ fashion trend, according to John Lewis.
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NewsConsumer confidence has inched up ahead of Christmas
Consumer confidence has increased by one point in December, but the public are still cautious about the economic outlook and spending big money.
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Report StoreHow They’ll Spend It 2025
Exclusive research with 1,000 UK consumers on where they intend to spend in 2025
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DataData: How 1,000 UK shoppers will spend their money next year
A massive 73% of consumers are “worried” about the high cost of living and 37% are reducing their spending as a result, Retail Week’s new report reveals.
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NewseBay has launched a trade-in option in the UK
eBay has launched a trade-in option in the UK to give customers the opportunity to give new life to their old tech while making extra money.
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NewsShoppers’ Christmas spending set to rise according to new research
The cost of living crisis isn’t set to derail the festive cheer with consumers planning to spend 10% more on gifts and 60% more on food and drink this year.
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NewsFood insecurity rising in UK due to climate change and Brexit
Food insecurity is on the rise in UK households due to climate change and inflation, according to government figures, with poorer, younger and disabled people being hardest hit.
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AnalysisBlag Friday? 40% of shoppers convinced deals aren’t real
Despite more shoppers reporting that they would be looking for bargains on the weekend than not, 40% of UK shoppers don’t believe that Black Friday discounts of 50% or more are actually real.
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NewsConsumers predicted to leave it late but spend big this Christmas
While the build-up to the golden quarter has been glacial, new predictive data from PwC shows that consumers are set to spend big this Christmas.
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Innovation of the WeekLøci opens first immersive retail concept on Oxford Street
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we will bring you new ideas and case studies across consumer, technology, sustainability, economy, policy, and industry.
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NewsNon-food sales have given retailers much-needed Black Friday boost
New data from the British Retail Consortium shows that non-food and in-store sales were given a much-needed boost over the Black Friday weekend.
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DataRanking: The 50 most popular retail websites on Black Friday
Payday weekend propelled Black Friday into a bumper shopping weekend for Brits but which retailers lured in the most shoppers? Thanks to exclusive data compiled by Similarweb for Retail Week, we can reveal the victors of the promotional bonanza
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NewsTikTok Shop has achieved its highest ever sales over Black Friday
Exclusive: TikTok Shop has revealed it achieved “record-breaking” sales over Black Friday, making it the platform’s biggest ever UK sales event to date, Retail Week can reveal.
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NewsFrasers has blamed the Budget after profit warning
Frasers Group has this morning issued a profit warning, blaming the Budget and recent tough trading conditions for the £50m hit to its bottom line.
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AnalysisRe-engineering buy now, pay later: the rise of responsible consumerism
Retailers are open to providing new-style financial services to shoppers, but the industry knows it must focus on “responsible consumerism” as relationships with shoppers evolve.
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NewsCash payments remain vital for retailers and customers, according to new survey
A new survey by the British Retail Consortium has reiterated the importance of cash to the sector, despite the growing uptake of cash-free transactions.
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AnalysisDestination station: How Network Rail is elevating its retail offering for all passengers
Retail is everywhere. It has presence on high streets, shopping centres, retail parks and outlet villages, but it also appears in travel hubs such as airports and train stations.
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NewsThe chancellor has admitted national insurance rise won’t be ‘easy’ for businesses
Chancellor Rachel Reeves has said the increase in employers’ national insurance contributions announced in the Budget will not be “easy” for businesses to absorb.
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Innovation of the WeekBoden partners with Peak AI to optimise trading and sales
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisAfter a slow start to the golden quarter, here’s how Black Friday sales are looking
While Black Friday spend has been slightly subdued in the past couple of years due to low consumer confidence, a cost of living crisis, and the event typically falling before payday, this year is looking like a different story