All Customer articles – Page 31
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FeatureExcluded: Does the world of experiential retail include people with disabilities?
Retailers are begging shoppers to get up off the sofa and come into a store. You can swipe along a huge colourful screen to see if the trainers you’ve been eyeing are suitable for your foot arch, you can pick up a latte in-store after you’ve tried on a few t-shirts and you can even slip into a chair and have your hair done while you explore blow-dryers.
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NewsOliver Bonas profits have dipped as shoppers tighten belts
Fashion, jewellery and homewares retailer Oliver Bonas has reported rising sales but declining profits for the 2023 financial year as it battles soaring inflation and “subdued discretionary consumer spending”.
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NewsTesco’s Aldi price-match scheme is under scrutiny following Panorama investigation
Various products on Tesco’s Aldi price-match scheme are not like-for-like matches with those of the discounter, according to an investigation by BBC’s Panorama.
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AnalysisThe themes that are shaping ecommerce as retail gears up for the golden quarter
Physical retail may be back with a bang, but online still remains a popular channel for customers shopping over Black Friday and Christmas.
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Opinion‘John Lewis ad has started a conversation, but I’m not sold just yet’
The splash made by John Lewis’ new advert is testament to the retailer’s influence, but it needs to be easier for people to understand the message, believes Kantar’s Lynne Deason
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NewsSupermarket convenience stores are found to charge ‘up to a fifth’ more than bigger branches
Supermarket convenience stores have been revealed to cost shoppers up to 21% more than if they were to shop at larger branches, according to a study by Which?
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NewsTikTok Shop is launching its first week-long Sales event in the UK
TikTok Shop is launching a week-long Sales event in the UK, offering exclusive discounts on thousands of trending products, Retail Week can reveal.
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NewsAmazon has launched new generative AI tools for sellers and customers
Ecommerce giant Amazon has launched five new generative AI tools intended to streamline seller operations and improve the customer experience.
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NewsRetail volumes rose in August helped by weather and Sales
Retail sales volumes advanced last month and over 12 months, reached the highest level in more than two years.
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NewsUK consumer confidence has taken a drastic fall in September
UK consumer confidence took a drastic fall in September, reflecting consumer nervousness about the withdrawal of winter fuel payments and clear warnings about further difficult decisions to come.
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Retail VoiceWhy optimising payments is the key to retail success
In today’s fast-paced retail environment, optimising payment strategies has become crucial for merchants looking to drive revenue growth and enhance customer experiences.
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GalleryDyson has unveiled its second store in New York
Dyson has opened the doors to its second store in New York, equipped with tech and products for customers to try out.
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NewsCarpetright customers owed £8m in outstanding orders
Carpetright owes nearly £8m in outstanding orders to 21,000 customers with the majority of them expected not to be refunded, the company director’s statement of affairs revealed.
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Retail VoiceSix ways that AI could transform retail
Want to know how AI advancements could bring more joy and confidence as well as reduce regret in customer journeys? Google’s Sarah Ashley and Wired Consulting’s Charlie Burton offer a glimpse into the newly launched report Upgrading How We Buy
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NewsPret sales have hit £1bn for first time as international business thrives
Pret a Manger has reported sales of more than £1bn for the first time as appetite for the coffee chain outside of the UK ramps up.
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NewsAmazon is ordering employees back to the office five days a week
Amazon has told staff they have to come into the office five days a week as it announces this year’s Prime Big Deal Days.
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NewsExperiential high streets and social media are set to drive footfall over golden quarter
Experiential high streets and social media are set to drive retail footfall over peak season, according to MRI Software’s outlook shared exclusively with Retail Week.
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AnalysisLIVE 2025 Retail Week x The Grocer: Meet the key speakers
Here are just some of the speakers that will be taking to the LIVE stage on February 11, 2025.
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AnalysisSharkNinja: The innovative electricals brand customers can’t get enough of
SharkNinja’s explosive growth in a raft of categories has resulted in it becoming a global brand known to millions – but it’s not satisfied yet.
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NewsWest End retailers lost millions in unrealised sales this year
Retailers in London’s West End have already lost millions in unrealised sales this year because of the loss of tax-free shopping for tourists, according to new research.