All Customer articles – Page 31
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Retail VoiceSix ways that AI could transform retail
Want to know how AI advancements could bring more joy and confidence as well as reduce regret in customer journeys? Google’s Sarah Ashley and Wired Consulting’s Charlie Burton offer a glimpse into the newly launched report Upgrading How We Buy
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NewsPret sales have hit £1bn for first time as international business thrives
Pret a Manger has reported sales of more than £1bn for the first time as appetite for the coffee chain outside of the UK ramps up.
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NewsExperiential high streets and social media are set to drive footfall over golden quarter
Experiential high streets and social media are set to drive retail footfall over peak season, according to MRI Software’s outlook shared exclusively with Retail Week.
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NewsAmazon is ordering employees back to the office five days a week
Amazon has told staff they have to come into the office five days a week as it announces this year’s Prime Big Deal Days.
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AnalysisLIVE 2025 Retail Week x The Grocer: Meet the key speakers
Here are just some of the speakers that will be taking to the LIVE stage on February 11, 2025.
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AnalysisSharkNinja: The innovative electricals brand customers can’t get enough of
SharkNinja’s explosive growth in a raft of categories has resulted in it becoming a global brand known to millions – but it’s not satisfied yet.
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NewsWest End retailers lost millions in unrealised sales this year
Retailers in London’s West End have already lost millions in unrealised sales this year because of the loss of tax-free shopping for tourists, according to new research.
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Retail VoiceHow AI will transform the digital shopping experience
Qodea’s Jason Theakston explores how retailers can embrace AI to improve the customer experience, build trust and increase brand loyalty.
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DataConvenience on the up, chemists shuttered – the factors affecting store openings and closures
Net store closures of chain outlets in the UK reached 12.5 a day in the first half of 2024, averaging 38 closures and 25.5 openings per day according to new data from PwC and Green Street. Retail Week delves into the data to explore the factors impacting openings and closures
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NewsCo-op has tripled its number of member deals till the end of the year
The Co-op has tripled the number of member deals as it launched more than 100 new value offers across brands and own-brand products until the end of the year.
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Report StoreThe Fastest Way to Lose Consumers
Honest opinions from 1,000 consumers on AI, marketing and data
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NewsAmazon has expanded its partnership with Morrisons to include loyalty points
Amazon and Morrisons have expanded their partnership by adding the More Points scheme to the Morrisons on Amazon online store, Retail Week can reveal.
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AnalysisData: Honest opinions from 1,000 shoppers on AI, data and marketing
Retail Week’s latest report features exclusive research with 1,000 UK consumers on what they really want from retailers – and what will send them running
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AnalysisAldi boss Giles Hurley on slower growth, ‘real loyalty’, Christmas prospects and more
Value grocer Aldi achieved record sales last year but some wonder whether its relentless growth can continue.
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Innovation of the WeekAmazon launches its Gen-AI-powered Rufus chatbot in the UK
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Opinion‘Confidence has recovered but scar tissue remains in the collective consumer psyche’
Improving fundamentals, evolving consumer behaviour and rapidly developing technologies present scope for investment value creation, believes Matt Truman
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InterviewQ&A: John Lewis boss Peter Ruis on bringing back ‘Never Knowingly Undersold’
John Lewis executive director Peter Ruis today raised the curtain on the return of the retailer’s famous ‘Never Knowingly Undersold’ price promise and put it front and centre of his plans to get the retailer back to the top.
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NewsJohn Lewis will revive its famous ‘Never Knowingly Undersold’ promise
Department store business John Lewis is to bring back its famous price pledge – ‘Never Knowingly Undersold’ – and apply it to online rivals too.
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NewsM&S turns to AI and social media spending to boost sales and attract Gen Z shoppers
Marks & Spencer is ramping up its growth strategy with an “accelerated pace of change” across digital, data and tech as it uses AI and social media spending to attract younger shoppers.
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NewsRetail sales have ‘picked up’ as food drives growth
Retail sales saw a rise in August as shoppers spent more on food over summer, but the autumn Budget could mean consumers will become more cautious with spending.