Ben Sillitoe
AnalysisFive tech trends that will shape retail strategy in 2024
Which technology trends should retailers be considering in the new year and why is it worth investing time and money in them? We asked a panel of industry experts to talk us through the frontrunners
NewsExclusive: New Look to trial charging customers for online returns
Retail Week can reveal that New Look has started a trial of charging customers for postal returns of online orders.
AnalysisFive tech trends that will define retail in 2023
Which burgeoning technology will take centre stage in 2023 and what opportunities will it present for retailers? We put the question to a panel of tech experts
AnalysisValue over values – will the cost-of-living crisis slow retail’s sustainability ambitions?
UK retailers tackling the combination of a climate crisis and the largest drop in disposable income in generations are forging strategies with both events in mind
AnalysisThe most bankable retail trends of 2022
With Christmas 2021 now over, Retail Week unpacks the key consumer trends and asks what they could mean for the golden quarter in 2022.
AnalysisThe all-important Christmas ad – who got it right and why?
The UK’s biggest retailers have released their Christmas ads, but what does a successful, multichannel festive advertising campaign look like?
AnalysisWrapping your messaging right – how to connect with consumers this Christmas
Knowing how and where to talk to consumers – and with the right message and tone – will be critical for retailers in the second peak season of the pandemic.
AnalysisWhere is real tech transformation happening right now?
Retail Week looks at the investments helping retailers to operate faster and slicker, and investigates the different elements comprising digital transformation.
AnalysisMental health: How JLP, WHSmith and Co-op are supporting their staff
Businesses are waking up to their responsibilities to support and protect their employees’ mental health. Retail Week looks at which businesses are setting the bar in mental health support and what others can learn.
AnalysisGetting personal: What is possible with personalisation?
Personalisation is still at a nascent stage, but it is already boosting business for retailers including Sephora, Shop Direct and Jack Wills.
AnalysisAnalysis: The need for faster fulfilment in grocery
The fight for the fastest delivery has never been more ferocious as the major UK grocers battle for consumer spend.
AnalysisAnalysis: Why is UK grocery dominated by men?
There has never been a female chief executive or chair at any of the big four grocers and there is no retail sector with more of a boardroom gender imbalance than grocery.