All Customer articles – Page 28
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GalleryIn pictures: Black Friday – who’s doing it, who’s not, and how deep are the discounts?
Since being imported from the US to the UK by Amazon in 2010, Black Friday has become a firm fixture on retail’s promotional calendar.
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NewsNovember footfall sees ‘significant’ increase despite stormy weather
Retail footfall in November saw its greatest month on month increase since 2013 despite chaos from storm Bert.
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NewsCMA finds that supermarket loyalty schemes do offer genuine value
The Competition and Markets Authority has ruled that supermarket loyalty schemes do offer customers genuine value for money, following an investigation into claims of price manipulation.
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AnalysisWhat are shellshocked retail c-suites doing to mitigate the Budget?
As anger at the recent Budget turns to, if not quite acceptance, at least reflection, Retail Week looks at how leaders and senior teams might mitigate its effects
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NewsIncreasing shop prices herald return of inflation, BRC warns
The British Retail Consortium has warned we are beginning to see the return of inflation due to the measures announced in the Budget, as shop prices rose in October.
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FeatureInditex: how Zara’s parent company is thriving while other high street brands are barely surviving
From a small family-run business to a global fashion phenomenon, Inditex is dominating the high-street fashion space and has established itself as a firm favourite among a broad range of shoppers. But while it remains under the radar, staying out of the headlines for all the right reasons, Retail Week looks at how the Zara owner reached its royalty status
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Opinion‘Retailers are heading into a challenging period of adjustment post-Budget’
To make the numbers work post-Budget, retailers face tough choices to balance spiralling costs with the need to invest in productivity-enhancing areas such as technology. There is some action they can take though, points out Alvarez & Marsal’s Erin Brookes
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NewsUK shoppers are set to spend over £2bn on secondhand gifts over Christmas
Shoppers in the UK plan to spend a total of £2.05bn on secondhand gifts over this festive season as pre-loved rises in popularity, according to new research from Vinted and Retail Economics.
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NewsUK retail sales fall in October after three months of growth
UK retail sales volumes fell in October after a marginal increase in September as retailers reported that Budget uncertainty affected sales.
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NewsUK shoppers are expected to spend £86bn over the festive season despite ‘cautious Christmas’
Exclusive: The total spend by UK shoppers is expected to increase 1.8% to reach £86.4bn this Christmas, according to data from Rendle Intelligence and Insights shared with Retail Week.
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Analysis10 retailers nailing online UX – and what you can learn from them
This deep dive is the fourth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsRetail leaders call on government to ‘mitigate harmful effects’ of Budget
Leaders from across the sector have signed a letter calling on the government to phase in changes to national insurance contributions to ease the burden on the retail from the Budget.
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DataConsumer research: retailers should get set for a bumper Black Friday and bright Christmas
New consumer data from YouGov shows that customers are getting back into the Christmas spirit in 2024.
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Retail VoiceHow retailers can rebuild trust with data
Today’s consumers seek more than just a product – they want trust in return for loyalty. From production and labour standards to provenance and environmental impact, customers are making more complex purchasing decisions
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AnalysisBlack Friday: How can retailers stand out to capture the wallets of cautious shoppers?
As Black Friday weekend nears, Retail Week takes a look at what retailers can do to stand out from a very busy crowd.
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Opinion‘Grocers’ Budget anger is understandable, but passing on the pain to consumers would be unforgivable’
The supermarkets have led an uncharacteristically brutal retail response to the recent Budget. While grocers have every right to feel aggrieved, Hugh Radojev writes, they’d do well to have a good hard think before passing costs onto their consumers
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NewsGoPuff launches Aldi price match on 50 essential items in time for Christmas
On-demand delivery brand GoPuff has launched an Aldi price match scheme on 50 essential items just in time for Christmas
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NewsAldi to open 11 new stores in time for crucial Christmas trading period
Aldi is set to open 11 new stores across the UK between now and Christmas, with a further 15 existing stores undergoing refurbishments to enhance the customer experience during the crucial festive period.
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NewsSpace NK urges shoppers to watch out for Black Friday fraudsters
Cosmetics retailer Space NK is warning customers not to purchase its luxury advent calendar from fake adverts for Black Friday Sales as criminals are targeting consumers with offers that are too good to be true.
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AnalysisWhere are retailers on their hyper-personalisation journeys?
All retailers are playing around with personalisation, but the rise of AI brings even more opportunities with the right strategy in place. We interview retailers including Osprey London, DFS and Dune to find out how they’re making progress