All Customer articles – Page 29
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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AnalysisDeep dive: How will the World Cup impact retail sales this Christmas?
Normally a summer event, due to the country’s hot weather the Qatar 2022 World Cup will take place from November 21 to December 18, closing a week before Christmas.
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DataData: Shop prices jump by highest ever rate as inflation spikes
Shop prices rose in July at the highest rate since records began in 2005.
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Opinion‘When Amazon and Walmart sneeze, all of retail could catch a cold’
Signs of pressure on two of the world’s leading retailers, US-based giants Amazon and Walmart, will send a shiver down the spines of businesses in the UK
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DataData: Two-thirds of customers limiting food spend as inflation surges
New data has found that two-thirds of customers are limiting their monthly food budgets as inflation sails to levels not seen in 40 years
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Retail VoiceThe four retail opportunities that need to be addressed
Shoppers are looking for both affordability and sustainability. Thomas Harms, global retail leader at EY Germany, believes retail has an opportunity to deliver both.
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AnalysisAnalysis: Five things you need to know about booze specialist Naked Wines
Naked Wines has virtually doubled in size since selling Majestic just two and a half years ago, but its share price tumbled 40% last month after it warned sales and profits would take a hit this year amid “greater uncertainty” in the economy
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OpinionAsda customer chief: ‘Shoppers are ditching products at checkouts to stay within budget’
As the cost-of-living crisis begins to impact customers at the checkout, Asda chief customer officer Sam Dickson shines a light on the behaviours the grocer is seeing in its supermarkets and the measures it is taking to help families in need
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DataConsumer confidence stagnates at lowest ever levels
Consumer confidence remained low in July as shoppers feel the cost-of-living pinch
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Retail VoiceUnwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
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AnalysisDeep dive: After Bank of England’s horror warning, is your business recession-ready?
Soaring energy prices, growing inflation and nose-diving consumer confidence present a perfect storm for retailers in 2022. What can be done to weather it?
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Retail VoiceTips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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AnalysisFive ways to adapt to changing consumer behaviour amid cost-of-living crisis
Retail veteran Peter Williams and executives from Pandora, Bookshop.org and REN Clean Skincare reveal how they are witnessing spending habits shift – and what this means for their strategies – ahead of appearing at Consumer Week
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DataData: How cash-strapped customers will cut £25bn in spend – and the sectors hardest hit
Retail Week explores how the cost-of-living crisis will impact the way consumers spend and who will be worst affected
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NewsTesco, Aldi and Morrisons team up for town-wide digital recycling trial
Tesco, Aldi and Morrisons are among the retailers taking part in a recycling trial in Welshpool, Powys, which is believed to be the largest trial of a digital deposit return scheme to date.
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GalleryStore gallery: Gymshark unveils ‘safe space’ barbershop pop-up
Gymshark has opened a new barbershop pop-up format called Deload, which is aimed at helping men talk about their mental health.
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NewsNine in 10 UK retail chairs expect consumer spending to fall over next year
Ninety-five per cent of UK retail chairs forecast a drop in shopper spending over the next year, as Boots’ parent company chair Stefano Pessina said the UK would likely have a “bigger” recession than other EU countries.
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Opinion‘Retailer focus is on how to help customers caught in cost-of-living crunch’
At a time of unprecedented national and global challenges, retailers are determined to support their people and their customers, writes British Retail Consortium chief executive Helen Dickinson.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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AnalysisData: The sectors that will win and lose this Christmas
The cost-of-living crisis is set to bite this festive season, with health and beauty the only sector to see volume growth, as Retail Week’s latest report reveals