All Customer articles – Page 32
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Retail VoiceConsumers at Christmas: The three types of festive experience in 2024
UK households are going to experience three distinct Christmases this festive period – Mail Metro Media’s insight director Luke Hand is here to explain just what that means for consumers and retailers
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NewsRetail sector forecast to have a bumper golden quarter
For the first time since 2021, retail is forecast to enjoy a bumper golden quarter as consumers show renewed confidence in the UK economy.
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NewsHMV has seen a ‘huge boost’ in sales thanks to Oasis reunion
HMV has recorded a “huge boost in sales” this week, mainly due to British band Oasis deciding to reunite after 15 years.
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NewsVery is launching its first fashion TV campaign in seven years
Very is making a TV comeback with its first television advert in seven years, showcasing its autumn collection through the group’s Haus of Flamingo fashion platform.
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NewsAugust retail footfall has seen a ‘marginal’ rise despite summer holidays and UK riots
Retail footfall in August saw a “marginal” uplift in a month that usually sees shoppers on summer getaways.
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Opinion‘Gen Z are a different breed, and retail has historically mischaracterised them’
Gen Z will have the highest disposable income of any generation, so despite near-term turbulence, now is the time to reflect on how the landscape will change, advises OC&C’s Matt Coode
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NewsOcado unveils its sixth round of price cuts across branded and M&S ranges
Ocado Retail has unveiled its sixth Big Price Drop since June 2023, giving customers price cuts across branded, own brand and M&S products.
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NewsMorrisons slashes the prices of 2,000 grocery items for its More Card customers
Supermarket Morrisons has today unveiled a new loyalty drive, slashing the prices on more than 2,000 products for its More Card customers.
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NewsAldi launches a back-to-school fund for struggling customers
Discounter Aldi has launched a back-to-school fund to support struggling families, with three quarters of parents admitting they “worry about covering the costs at the start of the academic year”.
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AnalysisHarnessing the power of content: The strategies setting Elemis, Boots and Nike apart from the competition
This deep dive is the third in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsShop prices have fallen into deflation for the first time in three years
Shop prices fell into deflation for the first time in nearly three years driven by non-food retailers discounting heavily to shift their summer stock.
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NewsUK economy expectations have fallen for the first time since February
Consumer confidence remained flat in August but expectations for the UK economy slipped for the first time since February, according to the latest GfK Consumer Confidence Barometer.
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NewsTesco has named former Costa and John Lewis exec as customer and digital director
Tesco has appointed Costa Coffee’s former global commercial, marketing and innovation director Becky Brock as its new customer and digital director.
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InterviewQ&A: Former NOTHS exec Ella d’Amato on disrupting social commerce with her new platform
Retail Week sits down with former Not On The High Street (NOTHS) executive Ella d’Amato to talk about her new review-based shopping platform which aims to disrupt the social commerce space.
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NewsNearly one in five shoppers are primarily using AI tools when purchasing products
Nearly one in five consumers now use AI tools as their primary source of information when choosing a product to buy, according to a new survey.
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Retail VoiceHow Gen Z is redefining experience in the digital age
What’s driving the youth demographic to connect with brands? UNiDAYS’ Derek Morrison has the answers
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NewsHolland & Barrett has launched world’s first express DNA test service in stores
Holland & Barrett is exclusively trialling the world’s first express DNA test service at selected stores in the UK, offering customers on-the-spot genetic insights for skincare and improved sleep.
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AnalysisConvenience is king for customers when it comes to ecommerce
New consumer data shows that retailers looking to win in the online space must focus on making things easy for the consumer to win their trust and loyalty.
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NewsM&S has launched a baby club for Sparks members to boost kidswear market share
Marks & Spencer has announced the launch of a new baby club for Sparks loyalty members in a bid to boost its kidswear market share.
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NewsAsda denies union claims that workers could strike at Skelton store
Asda has denied GMB claims that it’s facing another potential strike at one of its stores as health and safety concerns prompted the opening of a formal strike ballot.