All Customer articles – Page 37
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NewsPrime minister sets July 4 election date as Starmer calls for change
The UK is headed for an election on July 4, as both prime minister Rishi Sunak and opposition leader Sir Keir Starmer set out their parties’ stalls.
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AnalysisM&S boss Stuart Machin on ‘tricksy’ member prices and new beginnings
Marks & Spencer this week raised the curtain on strong annual results that beat expectations and it is confident of more progress to come
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NewsOh Polly cracks down on ‘repeat refunders’
Fashion etailer Oh Polly has unveiled a new returns policy in a bid to crack down on “repeat refunders”.
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AnalysisIs Aldi losing shoppers to Lidl’s loyalty scheme?
With its discounter cousin Lidl growing ahead of it for the eighth month in a row and its total market share percentage slipping, Retail Week looks at whether Aldi’s decision to avoid membership schemes has let its advantage slip.
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AnalysisHow Gymshark and Cult Beauty are cashing in on the TikTok opportunity
An exclusive survey of more than 1,000 online shoppers reveals what’s really making them part with their cash in our unmissable new report
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NewsTopps Tiles to launch app and new loyalty scheme
Topps Tiles is to launch an app and new loyalty benefits to encourage spend from trade professionals.
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AnalysisLive shopping: When should retailers brave its murky waters?
Despite being one of the most promising new commerce channels, livestream shopping has had a lukewarm reception from established retailers in the UK. Retail Week explores whether the phenomenon will take off here and how retailers can tell if it’s the right time to get involved
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NewsMorrisons slashes and locks prices on over 400 products
Morrisons has slashed prices on more than 400 food and household products, and committed to lock those prices in for at least the next eight weeks.
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NewsFrench conglomerate sues Morrisons over £2.5bn petrol forecourts deal
French giant Bouygues is taking legal action against Morrisons over its £2.5bn petrol forecourts deal over the rights to operate electric vehicle chargers.
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NewsSainsbury’s unveils Microsoft partnership to boost AI capabilities
Sainsbury’s has announced a five-year strategic partnership with Microsoft, which will see the tech giant’s artificial intelligence (AI) and machine learning capabilities drive the grocer’s strategy.
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NewsRobert Dyas celebrates one year of loyalty scheme with triple points offer
Home and garden retailer Robert Dyas is celebrating a year of its loyalty scheme by rewarding members with triple points.
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NewsWaitrose becomes first grocer to open in-store takeaway Gail’s bakery
Waitrose has announced it will open the first takeaway Gail’s bakery store in the summer, having already opened Gail’s sections in 64 stores.
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NewsCurrys set to revamp stores to improve customer experience
Electricals giant Currys is preparing to transform some of its stores to create an improved customer experience.
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Retail VoiceSix ways to enhance your ecommerce offering
As consumers continue to savour online shopping, Octopia’s Nikki Lovell examines six actions retailers can take today to stay one step ahead when it comes to ecommerce
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NewsOnline spending growth slows as BNPL plateaus
Online spending in the UK in April increased 1.5% year on year to £8.1bn, but spending growth has slowed for the third consecutive month.
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Analysis‘Reasons for retailer optimism, despite damp and gloomy April’
Despite a damp and gloomy April impacting customer spend, there are plenty of reasons for UK retailers to be quietly cheerful about the months ahead. Here are some of the ways retailers can capitalise on continuing consumer caution.
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Retail VoiceEmpowering retail: How consumer choice is reshaping global payments
In the ever-evolving world of retail, Worldpay’s 2024 Global Payments Report reveals a transformative shift where consumer choice is not just influencing but dictating the future of commerce
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NewsCMA pushes grocers to fix inaccurate pricing to comply with law
The Competition and Markets Authority (CMA) has found some retailers showing “inaccurate prices” during its review of how grocers display their prices in-store.
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AnalysisWhen counterfeits got cool: how can retail tackle the rise of the dupe?
If cheap imitations have grown cooler than the real thing, what does that mean for retailers who have built their business off the original? How much damage could this do? And what steps can they take to combat the trend?