All Customer articles – Page 42
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NewsRetail footfall resilient despite storms and strikes
Footfall across all UK retail destinations was resilient in January despite disruptions caused by rail strikes, according to the latest MRI Software data.
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Analysis‘Mad genius’: What Morrisons’ Baitiéh revealed during first public appearance as CEO
As Rami Baitiéh makes his first appearance since taking over as the boss of Morrisons, what do his first public words as chief executive reveal about him as a leader?
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NewsCompetition watchdog investigates supermarket loyalty schemes
The Competition and Markets Authority has started a probe into grocers’ loyalty pricing schemes as part of its work to address cost-of-living pressures in food retail.
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NewsWorkers turn to packed lunches as grocery inflation remains high
While the Red Sea shipping crisis and its effect on global supply chains continue to dominate headlines, stubbornly high grocery inflation dominates customers’ agendas.
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Opinion‘Positive signs hint at upturn in retailers’ fortunes as the year progresses’
PwC’s Lisa Hooker unpicks the messages from retail’s golden quarter
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NewsShop price inflation falls to lowest level since 2022
Shop price inflation fell in January to its lowest level since May 2022 as food inflation dropped for the ninth consecutive month.
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AnalysisLast Christmas: What can the festive period tell us about the retail year to come?
With another golden quarter over, Retail Week unpicks the key trends surrounding Christmas 2023 and looks at what they might mean for the year ahead
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NewsUK consumer confidence rises to best score in two years
UK consumer confidence rises to “best headline score in two years” as optimism strengthens with inflation predicted to fall in the next 12 months.
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NewsHidden charges for online shoppers to be banned
Unavoidable hidden fees for online shoppers are set to be banned under new law proposals expected to come into force this spring.
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NewsCo-op targets 8 million members after scrapping loyalty scheme
C-store specialist Co-op has unveiled new targets of having 8 million members and increasing its share of the quick commerce market, as part of wider changes to its membership scheme rolled out today.
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NewsSainsbury’s and M&S unveil fresh price pushes
Grocery giants Sainsbury’s and Marks & Spencer have today unveiled fresh investments in price as the two look to build on strong food performance over Christmas.
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NewsOfcom review paves way for Royal Mail to scrap Saturday deliveries
Royal Mail could be given the green light to scrap Saturday deliveries as part of an Ofcom review into how the UK’s postal service may need to be updated.
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DataGeneration Alpha: Who’s influencing the next retail influencers?
Next year Generation Alpha will be at its peak, with 2 billion from this age group around the globe, but who is influencing the next influencers? Retail Week teams up with Beano Brain to find out what the retail world looks like through the eyes of Gen A
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Innovation of the WeekCarrefour teams up with Netflix to enhance loyalty programme
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsRetailer pain from volume hit to December sales, ONS reports
Retail sales advanced by value in December but volume slid, official data shows.
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AnalysisRed Sea: What’s the situation and how are retailers mitigating the impact?
As the tensions in the Red Sea continue to escalate, Retail Week looks at how retailers are dealing with supply chain disruptions and the options on the table to mitigate potential price rises and availability issues.
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Opinion‘The real superpower of Gen-AI? Putting the customer at the heart of retail’
‘The rise of generative AI means that the relationship between retailers and their customers could become unrecognisable from anything seen previously, McKinsey experts believe
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NewsHuman connection is key for beauty retailers, says Ulta Beauty boss
Ulta Beauty chief executive Dave Kimbell has highlighted the importance of human connection for beauty retailers despite the technological innovations within the industry.
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AnalysisAutopsy: what caused the death of the retail metaverse – and can it be resurrected?
Two years ago, retailers across the sector were developing or showing an interest in metaverse experiences. Retail Week asks why enthusiasm has waned and what the future holds for immersive tech
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NewsNo ‘major disruptions’ expected from Red Sea attacks, says Estée Lauder exec
Estée Lauder vice president of global supply chain planning Frank Maassen has said the beauty giant does not anticipate any “major disruptions” to customers as a result of the supply chain issues in the Red Sea.