All Customer articles – Page 46
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NewsTourist tax hits London as Chinese visitors spend ‘significantly less’
London retailers are suffering from the continued impact of VAT on overseas spending as Chinese tourists returning to the capital spend “significantly less” than they did before the Covid-19 pandemic.
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AnalysisGolden quarter: How retailers are preparing for another cash-strapped Christmas
With the macroeconomic environment looking gloomier than ever, we spoke to some of the UK’s biggest retailers to get their take on whether this year’s festive season will be feast or famine.
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NewsRetail sales slow as cautious consumers delay Christmas spending
UK retail sales growth slowed in October as households are putting off their Christmas shopping until they can “grab a bargain” over Black Friday, according to the BRC-KPMG Retail Sales Monitor.
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AnalysisRetail Horizon 2024: Consumer
Retail Horizon 2024 is Retail Week’s exclusive strategic toolkit for subscribers.
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AnalysisRetail Horizon 2024: How consumers are feeling – and how retail should get ready – for the year
Retail Week has launched its strategic toolkit, Retail Horizon 2024, mapping out the opportunities, challenges and winning strategies for businesses in the year ahead.
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NewsJohn Lewis ‘rewrites Black Friday rule book’
Department store group John Lewis has launched its Black Friday promotion earlier than usual to cater to customers shopping early for Christmas.
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AnalysisSurvey: Where shoppers will spend and save this Christmas
Retail Week delves into the mind of the 2023 Christmas shopper − where will they spend, where are they saving money and what categories are most at risk
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NewsFootfall declines as cost-of-living impact grows
Footfall across all UK destinations fell in October as consumers continued to feel the pressure of the cost-of-living crisis ahead of Christmas.
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NewsSuperdrug rolls out Black Friday offers to loyalty card members
Superdrug has launched a range of Black Friday offers with early access for its Health and Beautycard members.
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Opinion‘The retail industry must make circularity first choice for furniture’
After the launch of retail-wide sustainability partnership the Circular Change Council, eBay’s general manager of home, refurbished and electronics Kumaran Adithyan outlines why making it easier for customers to buy and sell secondhand furniture is crucial for achieving sustainability targets
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AnalysisBlack Friday: Retailers confident of festive boost despite consumer caution
After one of the roughest years for consumer confidence on record, retailers are entering the golden quarter on less sure footing than ever.
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NewsSuperdrug launches VIP rewards scheme
Health and beauty retailer Superdrug has launched a new VIP rewards scheme in a push to offer the best value to customers.
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NewsJD Sports launches loyalty app
JD Sports has launched a new loyalty app, which rewards shoppers with store cashback.
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GalleryCeraVe opens first UK pop-up in Covent Garden
Skincare brand CeraVe has launched its first-ever pop-up, with a ‘back to school’ theme, to help educate consumers on the brand’s medical approach.
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NewsUnseasonably warm weather hurts September fashion sales
Unseasonably warm weather undermined clothing retailers’ sales in September, official data has shown.
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NewsUK consumer confidence falls ahead of festive season
UK consumer confidence took a fall of nine points in October as the cost-of-living crisis continues to exert “acute pressure for many customers” ahead of the festive season.
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Opinion‘Without customer trust, retailers have everything to lose’
Retailers are squinting hard into their crystal balls for inspiration on how consumers will react to continued pressure on their wallets as we head into a critical trading period.
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NewsMarks & Spencer cuts prices on 200 grocery products
Marks & Spencer has embarked on a value push with price cuts on hundreds of products.
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Opinion‘Asos hasn’t captured the hearts and wallets of Gen Z and Gen Alpha’
The news this week of more upheaval at Asos, with senior leadership departures following a 12-month revenue decline, is a stark reminder of how challenging it is to remain relevant in today’s ever-changing retail world.
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NewsKlarna launches new AI-powered in-app products
Buy Now Pay Later firm Klarna has introduced 13 new AI-powered products as part of its “spotlight fall” launch.