All Customer articles – Page 50
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AnalysisStrategy spotlight: Five ways Tesco is storming ahead of its big four peers
Despite squeezed consumer spending and the growing discounter threat, market leader Tesco has consistently held on to its dominant market share. Amid initial signs of food inflation starting to ease, our Retail Week analysts examine five ways we expect the grocery giant to intensify its focus and maintain its competitive advantage
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NewsMajestic Wine partners with Uber Eats
Majestic Wine has announced a partnership with Uber Eats as it accelerates its on-demand delivery ambitions.
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AnalysisWho’s shopping at Shein and which rivals stand to lose out to its success?
We asked CACI to analyse Shein’s performance to understand who’s shopping there, how often they spend, and how this stacks up against retailers with similar customer profiles like Asos, Boohoo and Very.
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NewsIceland unveils new round of price cuts
Frozen food specialist Iceland has cut the price on 200 of its “most popular products” as part of the launch of its money-saving initiatives to “help parents who are feeling the pinch during the school summer holidays”.
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NewsRetail sales slow down as damp weather kicks in
UK retail sales slowed down in the month of July as damp weather “did no favours to sales of clothing and other seasonal goods”.
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AnalysisCan Wilko's flagging fortunes ever be revived?
With news emerging that troubled value retailer Wilko would need £70m investment from a new owner to bring it back to life, we take a look at how it could turn its luck around
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NewsAllSaints posts record results as product focus pays off
Fashion retailer AllSaints has reported its best-ever annual sales and profits.
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NewsRetail sales increase in July despite damp weather
Overall retail sales increased in July but saw a significant fall in the last two weeks of the month as a result of bad weather.
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NewsPets at Home customer numbers grow as revenues spike
Pets at Home has reported an increase in “active VIP” customers and a jump in both total and group like-for-like sales.
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NewsRetail footfall drops as rail strikes and rain drive decline
Footfall across all retail destinations declined in July as rail strikes, interest rates and bad weather impacted consumer spending.
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AnalysisSky gardens and skateparks: What Oxford Street could look like in the future
In its current state, Oxford Street is dragging its heels in the rank of international retail centres. But what could it look like if it was a gold-medal winner? We tasked creative agency Imagination to come up with a new vision for Oxford Street, in an ideal world with unlimited budget, free from timeframes and not at the mercy of willingness from its stakeholders. Here’s what it came up with
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AnalysisThree ways retailers are fine-tuning customer experience
Ahead of our upcoming Consumer Summit this September, which will see leaders across the sector explore how they are redefining CX strategies, we home in on the shining examples of customer excellence across the sector.
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NewsCo-op invests £70m in member prices
The Co-op has made its biggest ever single investment as it extends its member-only prices across everyday essentials.
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Innovation of the WeekInnovation of the Week: Patagonia launches 24-hour online repair portal
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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NewsJohn Lewis makes senior marketing hire to ‘deepen customer relationships’
John Lewis has strengthened its marketing clout with an appointment to lead its newly created customer planning team.
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NewsExclusive: UK consumers to cut back-to-school spend
UK consumers are forecast to cut back on back-to-school spending as the cost-of-living crisis continues to take its toll, according to Deloitte.
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NewsCurrys launches scheme to support digitally excluded customers
Currys has launched a new initiative that offers deals on broadband and discounted refurbished devices to customers experiencing digital poverty.
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AnalysisWhat to expect from the 2023 Christmas adverts
The all-important festive ad – Retail Week finds out what it takes to get it right
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NewsPoundland price cuts ‘just the start’ as inflation slows
Poundland announced its recent price cuts are “just the start” of what could be more cost-saving initiatives as the rate of inflation slows.
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NewsM&S data reveals family optimism at highest point in two years
Optimism among families has reached its highest level in nearly two years, Marks & Spencer’s Family Matters Index has indicated.