All Customer articles – Page 23
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NewsBoxing Day Sales drive retail footfall resurgence
Footfall to UK retail destinations jumped 40% year on year on Boxing Day as customers hunted for bargains amid the cost-of-living crisis.
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NewsRetailers hope late shopping surge will provide Christmas trading miracle
Retailers remain hopeful that a late shopping surge will help save Christmas trading, despite the cost-of-living crisis and the added complications of rolling strike action.
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NewsOne third of UK consumers to cancel holidays next year as they brace for recession
A third of UK consumers are set to cancel holidays and home improvement projects in 2023, as discretionary income continues to erode and the country faces the prospect of a long recession.
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Opinion‘Greater discounting drove Black Friday sales for retailers getting the balance right’
Price reductions need to be significant to lure shoppers at present and managing value perceptions and profitability is a tough line to walk, says Alvarez & Marsal’s Erin Brookes
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Opinion'Retail’s 12 gifts of Christmas to customers and the country'
Retailers have once again pulled out all the stops to look after consumers during 2022 – a year when customers and companies alike have laboured under burdens such as soaring inflation and the disruption following Russia’s invasion of Ukraine. George MacDonald celebrates the retail industry’s fantastic contribution
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Innovation of the WeekInnovation of the Week: Lush opens Lounge for stressed-out shoppers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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NewsIkea UK sales jump as post-pandemic customers invest more in their homes
Ikea’s UK sales jumped 13% as customers looked to invest more in their homes, both in store and online, post-pandemic.
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NewsNovember retail sales rise by value but volumes fall, official data shows
Retail sales increased by value last month but volumes declined, the latest ONS data revealed.
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NewsUK consumer confidence inches up despite warning of ‘tough road ahead’
UK consumer confidence inched up two points in December but remains at record low levels as retailers warned of a tough road ahead.
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AnalysisCurrys boss Baldock on a tale of two markets – a Nordic slump vs UK resilience
Currys chief executive Alex Baldock painted a picture of starkly different markets as he unveiled the retailer’s interim results
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NewsCurrys issues profit warning as international business nosedives
Electricals giant Currys has issued a profit warning after margins were squeezed by discounting rivals, leaving its international business floundered.
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AnalysisResearch: Tesco, Amazon and Aldi leaders reveal 2023 customer strategies
Tesco UK chief executive Jason Tarry, Amazon UK country manager John Boumphrey and Aldi UK managing director of buying Julie Ashfield have spoken about their 2023 customer strategy in a major new Retail Week report.
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DataRanking: The UK’s busiest retail websites on Black Friday 2022
Retail Week’s ranking of the UK’s busiest Black Friday sites reveals another reserved year for what was once one of the busiest weekends of retail’s promotional calendar
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NewsVery Group launches AR feature allowing app users to try makeup virtually
The Very Group has launched in-app augmented reality features that allow customers to try out new cosmetics products digitally.
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AnalysisHow to break free of a harmful promotional cycle
Shoppers love promotions – they capture new customers, get lapsed ones excited again and, crucially, can have an immediate and overwhelming impact on sales.
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Report StoreCrisis and the consumer
Half of consumers plan to spend less this Christmas and 40% are looking to spend the same as last year, a major new research report from Retail Week reveals.
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AnalysisResearch: Christmas in crisis – and what to do about it
Half of shoppers might be planning to spend less this Christmas, but with the right strategy retailers can still come out on top, finds Retail Week’s new report
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NewsCoats, hot water bottles and hooded blankets help warm up retail sales
Black Friday bargains helped retail sales climb by more than 4% in November, according to the latest BRC-KPMG Retail Sales Monitor.
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NewsSainsbury’s pledges to keep prices low with further £50m investment
Sainsbury’s is to plough a further £50m into keeping prices low by March 2023 in a bid to help customers manage the rising cost of living.
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NewsBlack Friday consumer tech sales sink to five-year low
Air fryers, heated clothes airers and electric blankets bucked the downward trend for Black Friday sales this year, according to point-of-sale data by analysts GfK.