All Customer articles – Page 11
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GalleryStore gallery: Roadchef’s first Farm Shop ‘marks shift in motorway shopping’
Motorway services group Roadchef has opened its first Farm Shop, specialising in local produce.
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NewsCo-op pledges to ‘stand firm on climate, opportunity and community’
C-store specialist the Co-op has unveiled a new strategy designed to embed social value across every part of the business.
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NewsAsda eyes £400m sale-and-leaseback deal to fund turnaround push
Asda is in talks for a sale and leaseback property deal on some 20 of its supermarkets, as part of a £400m deal to help fund its wider turnaround plans for the grocery business.
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AnalysisDuck World: Meet the little retailer dealing with the sector’s biggest problems
On a self-appointed mission to spread joy, Duck World co-founder Irina Fedotova is instead left dealing with surging crime and costs threatening to clip her growing business’ wings
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Opinion‘It’s time we faced into the reality that people don’t want as much new stuff any more’
Consumers are rethinking what – and how much – they need across all retail categories. OC&C’s Matt Coode suggests ways that retailers might profitably respond to an enduring change in shopping behaviour
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FeatureCustomer loyalty – what will the next three decades of evolution mean for retail?
In 1995, a little card fundamentally changed how retailers would understand their customers for decades to come.
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NewsSephora hits milestone of ten UK stores
Beauty retailer Sephora has hit a milestone in its growth journey by opening its 10th UK store.
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GalleryStore gallery: Nespresso opens new ‘immersive’ Edinburgh boutique
Nespresso has opened its newest “immersive coffee experience” boutique in the heart of Edinburgh’s St James Quarter shopping centre.
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NewsAsda earmarks £12m for Yorkshire store upgrades
Grocery giant Asda has set aside £12m to invest in its store estate in Yorkshire, as part of its bid to modernise its estate and enhance its in-store experience.
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FeatureCotswolds Designer Outlet: The new retail destination aiming to be accessible to everyone
A brand new designer outlet has opened in the English countryside in what has been described as the “only major retail destination opening in the UK in 2025”. Retail Week was the first to visit the Cotswolds Designer Outlet shortly after its launch to discover what it has to offer shoppers.
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NewsTrump unleashes blizzard of new tariffs as global trade war escalates
President Trump has unveiled fresh tariffs on nearly 100 countries overnight, causing international stock markets to tumble and fears of a global trade war to heighten.
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NewsHigh street sales flatline as inflation leaves consumers ‘under huge pressure’
Bricks-and-mortar retail sales were nearly flat in July, as growing inflation and other pressures left consumers with very little disposable income.
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Opinion‘Unemployment fears could weigh on consumers’ minds even more than price rises’
A cautionary comment from fashion powerhouse Next that rising unemployment could be a threat in the months to come will resonate with other retailers, observes Retail Week executive editor George MacDonald
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NewsCotswolds Designer Outlet to launch new app for customers and brands
Cotswolds Designer Outlet, the new retail destination which opened in July, is launching a new app for customers and on-site brands, Retail Week can reveal.
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NewsOutlet Shopping at The O2 sees double-digit sales growth backed by increased footfall
Outlet Shopping at The O2 has recorded a strong sales performance with double-digit growth as the entire scheme saw more visits, Retail Week can reveal.
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AnalysisNo waste, no fuss: What it’s like to shop with weekly.shop
After years of efforts and attempts by major grocers at plastic packaging reduction, it remains difficult to go to a supermarket and get all the products you want without taking home some disposable plastics too.
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NewsCo-op launches ‘next gen’ micro store format in UK grocery first
C-store specialist the Co-op has announced the launch of a new chain of ‘On the Go’ micro stores, which are around a quarter of the size of its usual convenience stores.
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Chart of the WeekThe size of the secondhand market in Europe
New research out from Amazon and the Centre for Economics and Business Research (CEBR) found that the online secondhand goods market in the UK was worth £4.3bn in 2024.
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Opinion‘Fashion sales are in structural decline and that has big implications for retailers’
Fashion volumes have been on a downward trend for some years, observes Alvarez & Marsal’s Erin Brookes, who offers suggestions on how retailers should respond
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NewsEE to roll out in-store online safety appointments and resources for families
EE is rolling out new initiatives to better inform parents and keep younger customers safe online.