All Customer articles – Page 6
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AnalysisThe top retailers for CX as voted for by UK shoppers
Marks & Spencer and eBay are among the businesses named by consumers in Retail Week’s How They’ll Spend It 2024 report for offering the best shopping experiences.
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NewsChristmas shopping boosts December footfall
Retail footfall across all UK destinations increased in December as shoppers flocked to stores ahead of Christmas.
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NewsSuperdrug cuts up to 50% off its own-brand prices
Superdrug has announced up to 50% price cuts across a range of everyday items, from healthcare products to cosmetics, as it looks ”to make everyday more affordable for shoppers.”
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NewsMorrisons invests £15m in January price cuts
Morrisons has invested £15m into cutting the prices of over 200 popular products to help customers “through the January squeeze”.
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NewsShop price inflation remains flat as food prices fall
Shop price inflation remained steady in December as food inflation fell for the eighth consecutive month, dropping to its lowest since June 2022.
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AnalysisThe stories that rocked retail in 2023
2023 was frequently a tough year for retail. From the ongoing cost-of-living crisis to the travail of the pureplays and the collapse – and rebirth – of a much beloved high street institution, here are the stories that shook the industry
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InterviewQ&A: Ann Steer on reinventing Freemans in a year of ‘aggressive’ transformation
Freemans chief executive Ann Steer speaks to Retail Week about a year of “aggressive” change for the business following the move that transformed Freemans from a traditional mail-order catalogue business to a modern digital department store
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NewsNovember sales boost reflects ‘tactical’ spending ahead of Christmas
Retail sales increased in November, helped by Black Friday and “increased spending in the run-up to Christmas each year”, according to the Office for National Statistics (ONS).
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NewsRetail hopes rest on big Christmas weekend ahead of ‘new year’s chill’
Retailers are holding out hope for a last big weekend of trading ahead of Christmas Day, despite the economic outlook being decidedly gloomy.
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NewsRed Sea attacks causing rising costs and increased shipping line rates
Global supply chain disruption in 2024 is a “possibility”, according to experts, as the world’s biggest shipping companies are re-routing their journeys to avoid the Red Sea.
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AnalysisGrey pound: which retailers are best at capturing over-50s spend?
To find out which retailers hit the mark with the older generation, CACI has used transaction data to reveal the brands that over-index with the over-50s and which Acorn consumer profile types they register with the most
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NewsSainsbury’s doubles own-label products in c-stores
Sainsbury’s has doubled the amount of the cheapest own-label products in its Local convenience stores this year, in a bid to offer more affordable items for customers.
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AnalysisDiscover the digital strategies of John Lewis, H&M and Gousto
Retail Week’s Digital Summit takes place on Wednesday, February 7, and will lift the lid on retailers’ digital strategies for the year ahead. Here we look at how three of our speakers are making tech pay
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Opinion‘Could AI-generated consumers shine a light on shoppers of the future?’
AI can be transformative but will only deliver a return on investment when harnessed with human intelligence, says Brian Kalms
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NewsUK consumer confidence ‘firmly in negative territory’ despite rise
UK consumer confidence had a “modest improvement” as it rose two points in December but remained “firmly in negative territory” as the cost-of-living crisis continues.
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Opinion‘“No change” may be as good as it gets for retail this Christmas’
Shoppers are spending – but selectively. As retail’s golden quarter nears its crescendo, that was one of the messages from Currys chief executive Alex Baldock as the electricals giant revealed first-half results.
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AnalysisThe trends and categories set to dominate Christmas spending
Following a record Black Friday and Cyber Monday, with Shopify merchants reaching a total of $9.3bn (£7.4bn) sales globally, the ecommerce platform predicts the top trends setting retailers up for a very merry Christmas
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AnalysisGet ready for 2024 with our exclusive strategic reports
Retail Horizon 2024 is here. Now in its fourth year, gain access to Retail Week’s subscriber-exclusive strategic toolkit.
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AnalysisRevealed: The real shopping priorities of 1,000 UK consumers in 2024
Featuring exclusive consumer research findings, How They’ll Spend It 2024 highlights major changes in shopping habits – and the trends that will stick next year