All Customer articles – Page 6
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NewsTed Baker owner Authentic partners with agentic post-purchase platform
Sports and lifestyle platform Authentic Brands Group has partnered with agentic post-purchase platform Seel to introduce a better after-purchase experience.
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NewsMorrisons boss on turnaround: ‘We see more green shoots every day’
Morrisons chief executive Rami Baitiéh said the business is making progress with its turnaround and he sees “more green shoots every single day”.
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DataDigital Capability Index 2026 – which retailers best meet consumer expectations?
The first Retail Week/The Grocer Digital Capability Index shows how well retail brands are catering to the needs of consumers when shopping across stores and online.
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NewsData: ‘Cost-per-wear’ mindset grows among consumers
More consumers are considering the ‘cost-per-wear’ of an item when shopping these days in a move away from impulse spending, new research has found.
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AnalysisWarnings for travel retail and consumer confidence as Middle East crisis deepens
As the conflict in the Middle East deepens, City analysts and experts are warning of the profound knock-on effects the war will have on UK retail.
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InterviewZigZag founder: ‘Consumers are starting to understand that returns are not free’
As the post-purchase journey continues to be a sticky point for retailers and shoppers, we spoke to ZigZag founder and chief executive Al Gerrie to discuss how paid returns are transforming the industry, how customers are dealing with this, and the role technology plays in creating a better selling and shopping experience.
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NewsConsumer confidence dips in February
Reduced confidence in personal financial situation and major purchase intentions contributed to a three-point dip in consumer confidence in February.
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AnalysisWhat the Hammerson and Shaftesbury results tell us about retail property
The results from two of the UK’s largest institutional landlords show that physical retail is not in the dire straits many seem to think.
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NewsTesco shakes up head office functions to focus on quick commerce and personalisation
Supermarket giant Tesco is shaking up its head office functions to double down on its fast-growing online and quick commerce channels and focus on its customer personalisation capabilities, Retail Week can reveal.
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FeatureThe future of food and drink consumption: fat jabs, premiumisation and AI
The food and drink industry is hurtling towards yet more change. What should retailers do to prepare?
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Opinion‘Resale’s rise is starting to bite first-hand fashion’
eBay’s acquisition of Depop is an indication that the secondhand market is becoming a structural force in retail. Traditional retailers must now decide how to participate profitably in resale, believes OC&C’s Olivia May
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AnalysisExplainer: How eBay’s acquisition of Depop is heating up the fashion resale market
Competition in the resale market is heating up after eBay announced it was snapping up Depop, the pre-loved fashion app popular among Gen Zs and millennials.
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InterviewRetailers are discounting away 20% of their revenue, and loyalty can fix it
Discounting is eating away 20% of retailer revenues, but gamification, personalisation and a well-built loyalty programme are the most powerful tools to claw it back, says Talon.One’s Sam Panzer.
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NewsEU to launch formal investigation into Shein
The European Union is set to open a formal investigation into fast-fashion giant Shein over multiple suspected breaches of the bloc’s laws, including the alleged sale of childlike sex dolls and weapons.
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AnalysisWhy premium own brand is eating hospitality’s lunch (and dinner)
Retail Week analyses the rise and rise of the premium own brand category in grocery and what its sustained success says about the state of the consumer
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NewsOak Furnitureland cuts losses as it hails ‘turning point’ for the business
Oak Furnitureland said it has made “significant strategic and operational progress” after cutting losses and boosting sales over the last seven months.
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NewsBank of England urged to cut interest rates to boost consumer spending
The Trades Union Congress has called on the Bank of England to cut interest rates to boost consumer spending and spark economic growth.
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NewsMorrisons puts dozens of pharmacies up for sale in bid to cut costs
The private equity owners of supermarket giant Morrisons have put dozens of pharmacies up for sale, in a bid to drive down costs.
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NewsCo-op rolls out membership prices to Just Eat customers
Co-op has rolled out its membership prices to Just Eat customers as the convenience store chain continues to grow its quick commerce channel.
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NewsSainsbury’s Taste the Difference range tops £2bn in sales
Sainsbury’s has today (February 13) announced that its premium Taste the Difference range has surpassed £2bn in sales.