All Customer articles
-
NewsWaitrose extends own-brand price-cut drive with £20m investment
Waitrose has today (September 16) announced a new £20m investment in lowering prices on hundreds of own-brand products.
-
Chart of the WeekHigh-income households are the most likely to shop secondhand
Over half of households earning over £80,000 have used Vinted, compared with 34% of those earning under £20,000.
-
AnalysisRevealed: How 1,000 Brits plan to shop this golden quarter
Access Retail Week’s The Christmas Consumer report for exclusive data on how and when UK shoppers will spend this festive season – with analysis and insight to bolster your strategy
-
AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didn’t always amount to a formal complaint – then we got hold of AI
-
NewsSainsbury’s rolls out half price on selected organic products with Nectar Prices
Sainsbury’s is offering customers half price on selected So Organic produce with Nectar Prices, in the third of its four weekend promotions running through September.
-
NewsWaitrose invests £10m in ready meals revamp
Waitrose is revamping its No. 1 own-label ready meals range as demand for the category surges.
-
NewsMarks & Spencer invests millions in lowering organic food prices
Marks & Spencer is investing over £4m into lowering the prices of its organic range and it also plans to double the size of its food business.
-
NewsDecathlon slashes prices on ‘back to sport’ club essentials
Sportswear retailer Decathlon has made price cuts on a range of ‘back to sport’ deals on common items associated with sports clubs.
-
NewsThe Range rolls out in-store headsets to improve customer service
The Range is deploying headsets across all of its 283 stores to improve customer service, communication and efficiency, Retail Week can reveal.
-
DataRanking: How UK grocers are performing in AI-powered searches
As more consumers turn to AI for recommendations, some shoppers are treating these models as the new search engines.
-
NewsData suggests Tesco is AI’s favourite meal deal
When a shopper asks an AI model about the best meal deal in the UK, more than half the time it checks Tesco’s website to find the answer.
-
GalleryStore gallery: Korean beauty player Moida opens at Trinity Leeds
Korean beauty retailer Moida has joined the line up at Trinity Leeds, marking its sixth store in the UK.
-
NewsBRC calls for retail ‘Budget boost’ after sluggish August footfall
The British Retail Consortium has called on the government to give retail a “Budget boost” after the secured endured a sluggish August.
-
NewsUber Eats brings Morrisons loyalty scheme on to app
Uber Eats is bringing Morrisons loyalty scheme, Morrisons More Card, on to its app to give UK shoppers access to exclusive member pricing.
-
NewsIkea unveils price-cutting offensive to ‘stand with customers’
Home and furniture powerhouse Ikea has unveiled a £54m round of price reductions on some of its most popular products, such as the Billy bookcase.
-
InterviewLefties’ first UK store: Xavier Ruz Riera shows off new shop and discusses expansion plans
Lefties has become one of retail’s most talked about brands as it opens its first UK store in Liverpool. Retail Week met global brand director Xavier Ruz Riera to find out more about the retailer’s plans.
-
NewsThe Entertainer launches loyalty programme
The Entertainer has launched a loyalty programme, with members receiving a 10% discount on their first online order at toy specialist.
-
NewsLiberty to open expanded jewellery department in September
Following the success of the expansion of its fabrics department at its London flagship, Liberty is planning to more than double the square footage of its jewellery department, Retail Week understands.
-
NewsUK retail sales softened in August after strong July
British retail sales softened in August, having experienced their strongest performance in six months in July, according to the latest data from the Confederation of British Industry (CBI).
-
AnalysisTest Drive: Meadowhall centre’s AI shopping style suite
Sheffield’s Meadowhall shopping centre introduced its AI style suite in June with the aim of providing personalised colour analysis for customers.