All Customer articles
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NewsFatFace launches in-store personal styling
FatFace has launched its first in-store personal styling service as part of its continued investment in enhancing the customer experience.
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NewsMorrisons slashes prices on thousands of products
Supermarket giant Morrisons is slashing the price on thousands of products across various ranges in April.
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NewsUK retail staff facing violent behaviour up 12% in a year
Retail staff experiencing violent behaviour in the UK saw double-digit growth last year, according to data from global retail crime intelligence company Auror.
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Chart of the WeekCharts of the Week: Fashion ecomm and EBITDA, UK payments, and more
How two leading fashion etailers have dealt with falling revenue, and how the UK pays compares to the rest of Europe
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NewsSunny weather drives retail footfall over Easter weekend
Easter weekend delivered a boost for UK retail as shoppers took advantage of the sunny weather.
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GalleryStore gallery: Whole Foods Market kicks off store opening spree
Whole Foods Market has opened its latest store in Angel, North London, the first in a blitz of six new store openings across the capital by the summer.
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AnalysisWhy Primark doubling the price of its flip flops matters more than you think
The cost of flip flops may not seem like the most earth-shattering of changes, but the 120%, or £1.10, increase reflects a cultural shift happening at one of the country’s biggest low-price retailers.
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NewsBoots to evolve Advantage Card scheme for better personalisation
Boots has further developed its Advantage Card loyalty scheme as customers demand more personalisation.
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NewsSainsbury’s to provide financial products to customers in partnership with NatWest
Sainsbury’s and NatWest have entered a partnership to bring a range of new financial products to customers, following NatWest’s acquisition of Sainsbury’s Bank in 2025.
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DataRanking: the retailers with the greatest estimated media value on their social posts
As the cost of paid social marketing rises, we’ve teamed up with Sprout Social to show you the retailer social media posts with the highest earned media value (EMV). In other words, what the brand exposure of a post is worth in cash.
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NewsAldi invests £16m in Easter price cuts
Discounter Aldi has unveiled a £16m investment in prices ahead of the busy Easter trading period.
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DataChart: Consumers brace for price rises as appetite for major purchases drops
Consumer confidence was down two points in March, according to the GfK consumer confidence tracker, with appetite for major purchases dropping sharply
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NewsM&S launches monthly market trend-led capsule programme
M&S has launched a monthly capsule programme, the Love That Drop, providing customers with the latest catwalk looks and emerging style trends.
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FeatureShein and Temu: can retail ever be the same again?
The ultimate disruptors, Shein and Temu, have built empires on being ultra-cheap, with traditional high street players left to pay the price. Retaliation from new regulators and customs officials is just around the corner, but after changing what Brits think products are worth, will the industry ever go back to normal?
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Opinion‘1990s reloaded – why retailers need to respond to the AI revolution’
The ‘90s fundamentally changed consumer behaviour, and the same is happening again. Retailers have an opportunity to learn from the disruption of the last few decades, believes Deloitte’s Oliver Vernon-Harcourt
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Chart of the WeekCharts of the Week: ‘Awful April’, Iran war and the cost of living
April is upon us. The time when businesses and government bodies typically reserve the right to up the price of bills, whether that is because of inflation, upgrades or shoring up their finances.
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NewsUK retail sales fall by most since March 2020
UK retail sales in the month of March tumbled by the most since April 2020, and the closure of the majority of non-food shops during the first weeks of the Covid-19 pandemic.
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AnalysisIn a time of permacrisis, have retailers forgotten the art of trading?
With the sector staggering from one crisis to the next over the last six years of ‘permacrisis’, Retail Week looks at whether many retailers and brands have simply forgotten the fundamentals of the business.
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NewsPinterest debuts shoppable TV series
Pinterest has launched its first shoppable TV series, testing out a new format for a more enhanced shopping experience.
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NewsTikTok Shop gears up for ‘Spring Sale’ and beauty pop-up store
TikTok Shop is preparing for its in-app Spring Sale with the launch of a beauty pop-up store over one weekend in London.