All Customer articles
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NewsBudget nerves and stormy weather hit November footfall
Rumoured tax rises in the Budget and stormy weather held many shoppers back from hitting the shops last month.
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NewsNike, Superdry and Lacoste ads banned for exaggerating sustainability claims
The Advertising Standards Authority (ASA) has banned three adverts from Nike, Superdry and Lacoste over exaggerating the environmental benefits of their products.
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NewsM&S launches week-long festive live shopping event
M&S has launched a week-long live shopping event as it promises to make âDecemberâs whirlwind of festive prep effortlessâ.
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AnalysisPartnership update: White Companyâs 24-hour pyjama delivery, Waitroseâs invisible delivery tags, and more
Welcome to Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsLandsec and Retail Trust launch partnership to tackle retail worker abuse
Institutional landlord giant Landsec and the Retail Trust have teamed up to offer free de-escalation and wellbeing training for staff ahead of the busy festive shopping season, Retail Week can reveal.
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AnalysisHow consumers shopped Black Friday weekend 2025
A weekend of deals and discounts is nearly over as retailers plan to wrap up the event on Cyber Monday before attention turns to Christmas.
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NewsBlack Friday: Shoppers shun high streets amid fears for 2026 growth
Shoppers stayed away from high streets during Black Friday, raising concerns that weak consumer spending could hinder economic growth.
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AnalysisDefiant Leighton sticks to his guns as he vows to rebuild Asda âto its former gloriesâ
Even as sales continue to slip, Asdaâs credit rating is downturned and its private equity owners turn to sale and leasebacks of stores, executive chair Allan Leighton insists his turnaround strategy is working
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AnalysisBlack Friday: A look at how the big day is shaping up
Black Friday has almost become Black November, as many retailers have been putting on deals and discounts for the past few days, or even weeks
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NewsUK publicâs economic gloom continues post-Budget
Over half of Britons think the financial situation of their household will get worse over the next 12 months, according to a new YouGov poll, with 48% saying that the Budget was âunfairâ
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NewsDeliveroo becomes first delivery platform to offer Nectar points
Deliveroo has become the first delivery platform to roll out Nectar, one of the UKâs largest loyalty card programmes.
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OpinionâIf the government treats retail fairly, we can help drive the growth the UK economy so badly needsâ
While yesterdayâs Budget did something to take the pressure off consumers, UK retail director at Primark Kari Rodgers writes that more needs to be done by the government to help retail drive the growth it so badly craves.
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NewsTopshop to take part in worldâs first AI-driven catwalk
Topshop is set to take part in the worldâs first AI-driven shoppable catwalk next year in an event that promises to set âa new global benchmark for fashion experiencesâ.
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AnalysisWhatâs in the Budget for retail and how has the sector reacted?
Everything unveiled by chancellor Rachel Reeves in todayâs [November 26] Budget, and how the retail sector has reacted to it
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OpinionâDown about the Budget? Donât worry, retail, at least youâre getting an envoy!â
While todayâs Budget wasnât all doom-and-gloom for the retail sector, the almost completely buried announcement that the government is looking to appoint a new retail tsar raises plenty of questions all on its own, writes Charlotte Hardie.
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NewsTikTok Shop to see ârecord-breakingâ Black Friday sales as more retailers join platform
TikTok Shop is expected to see a record-breaking Black Friday as retailers such as Marks & Spencer, Sainsburyâs and Clarks joined the platform in time for peak, Retail Week can reveal.
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NewsMatalan looks externally for new people and talent hire
Matalan has hired Beccy Davis as its new people and talent director, poaching her from an IT services firm.
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OpinionâRetail can lead the revival of our high streets if we choose to act togetherâ
Anthony Houghton, group chief executive of Holland & Barrett writes that if retail truly wants to address the ever-growing issue of crime blighting the sector, businesses must come together to decide what kind of high streets they really want to build.
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AnalysisWhat money canât buy â How creative retailers are winning loyalty
How some of the UKâs biggest consumer brands are finding new ways to drive repeat spend
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NewsCo-op sets record pace with 11 store openings in one week
The investment in convenience stores comes as the retailer is continuing to call on the government to deliver business-rates reform at the November 26 Budget âto secure the future of small shops and community retailâ.