All Customer articles – Page 3
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NewsB&Q expands Deliveroo trial outside of London
Home and DIY giant B&Q has today [November 20] announced it is expanding its rapid delivery partnership with Deliveroo to trial the service beyond London and Brighton.
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NewsRetailer payments back up and running after Cloudflare outage
Retailers affected by the Cloudflare outage are now reported to be back up and running following payment and checkout issues.
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Chart of the WeekCharts of the Week: How shoppers plan to use AI this holiday season and DIY momentum
Next week is Black Friday and, as we showed in one of our Charts of the Week last week, there are some signs that shoppers could be holding back to make some big purchases during the holiday season.
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NewsQuiz enjoys ‘strong start’ to the Christmas countdown
Quiz said it has enjoyed a “strong start” to the countdown to Christmas after its new partywear collection helped deliver a boost in revenues.
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NewsBoots completes acquisition of diagnostics firm to expand private testing
Boots has completed the acquisition of an at-home healthcare and wellness test company as it looks to expand its private testing and diagnostics offer.
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AnalysisTikTok Shop predicts record-breaking Christmas after ‘breakout year’
In a year where TikTok Shop has gone mainstream, with the likes of M&S and Lidl launching on the platform, the live shopping app is gearing up to break all its records this Christmas.
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NewsMarks Electrical CEO sees green shoots despite falling profits and revenues
Marks Electrical profits and revenues have fallen after the retailer focused on “repositioning its inventory” in the first half, but its chief executive sees signs of recovery after returning to profitability in October.
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NewsB&M profits slump as CEO shuffles leadership team
B&M profits plunged in the first half of the financial year, as the retailer’s new chief executive made sweeping changes to his leadership team.
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DataM&S tops Christmas ad YouTube views table so far
Data from YouTube UK’s Christmas Ads Leaderboard, shared exclusively with Retail Week, shows that Marks & Spencer’s ad tops the table six weeks before Christmas
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NewsM&S adds Hugo Boss to its online platform
Marks & Spencer has added Hugo Boss to its ‘Brands at M&S’ online platform as the retail giant continues to strengthen its menswear offer, Retail Week can reveal.
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Analysis39 retailers reveal the products that will dominate Christmas 2025
Leaders from Asda, Boots, Mattel, Space NK, The Entertainer, and more reveal the products they expect to be festive bestsellers this Christmas.
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NewsThe White Company launches on-demand delivery service
The White Company has become the latest retailer to launch an on-demand delivery service for its most popular products.
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NewsGrocery sales climb but shoppers focus on deals
Supermarket sales rose in October, when consumers prioritised value for money as they scooped up cut-price offers.
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NewsRetail sales subdued as consumers wait for Black Friday deals
Retail sales in October grew at the weakest rate since May, with many consumers appearing to delay spending until Black Friday.
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NewsAsda expands on-demand delivery partnership with Uber Direct
Grocery giant Asda has announced the expansion of its rapid delivery partnership with Uber Direct, signing a new multi-year preferred partner agreement.
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GalleryFirst look: Greggs opens ‘Bitesize’ small store format
Food-to-go specialist Greggs has opened its first-ever ‘Bitesize’ small-format store in Sevenoaks.
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Innovation of the WeekUber Eats adds new tech features for last-minute Christmas shopping
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsWaitrose opens first ‘home for food lovers’ concept store
Upmarket grocer Waitrose has opened its first ‘home for food lovers’ concept in Newbury, Berkshire.
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AnalysisRocket-powered pureplays: How three of Britain’s fastest growing online retailers are beating the ecom slowdown
Online retail sales are expected to slow to 3.6% throughout 2025 (Emarketer), but there’s a small cohort of UK pureplays that are posting eye-watering year-on-year growth
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NewsFootfall falls for the sixth consecutive month as consumer confidence 'remains weak'
Retail footfall has fallen for its sixth month in a row, as consumer confidence “remains low” ahead of a Budget which could see tax rises, according to the British Retail Consortium (BRC).