Communications & PR

Gymshark promotes from within for new chief commercial officer

The retailers best meeting shopper expectations to be revealed in new digital index

Co-op advert banned over ‘misleading’ Aldi price-match claims

Watch: Waitrose heads to space in latest ‘food lovers’ brand campaign

Majority of UK consumers think it’s easy to steal from retailers

M&S rides out cyber impact to top ‘best brands’ survey

​Just Eat debuts AI voice assistant for UK customers

December spending picks up despite weak Q4 performance

American streetwear brand First Down to relaunch in the UK

JD Sports to sell directly through AI platforms

M&S faces legal row over Brain Food snacks

Co-op debuts ready meals for weight-loss jab users

Tesco reinstates iconic blue and white striped Value logo after 13-year absence

Asos introduces handling fee for serial returners

Cautious consumer mood to linger into new year

Consumer card spending falls due to weak confidence in economy

Lookfantastic launches same-day delivery on Uber Eats

Consumer confidence edges up but outlook 'remains gloomy'

Tesco strikes partnership with AI start-up

John Lewis opens new hospitality destinations in time for Christmas

Morrisons introduces Amazon return kiosks to hundreds of stores

Late Budget dampens Black Friday spending

Shoe Zone partners with Royal Mail to expand customer options

Nike, Superdry and Lacoste ads banned for exaggerating sustainability claims

Google launches virtual fashion try-on tool in the UK

UK public’s economic gloom continues post-Budget

Next closes in on Primark with surge in shopper purchase intent

Clarks goes with new-look fascia at relocated Oxford Street store

Q&A: M&S marketing director Sharry Cramond on how ‘social sits right at the heart of our storytelling’

2026 loyalty drivers: what customers really want from retailers

Promotional research for SheerID, By Rebecca Taylor

Loyalty, Growth and the Future Consumer

Promotional research for SheerID

Nearly two-thirds of major UK retailer websites had fewer visitors in 2025

Five innovative crime-busting ideas to address the shop theft scourge

Agentic AI: Shaping the future of CX and unlocking retail’s £500bn opportunity

Q&A: Commerce VP of market strategy on scaling for efficient growth

Beyond points: How top brands are driving the experience-led loyalty revolution

Promotional research for Talon.One

‘Rising screentime concern presents retail opportunity for some’

Chart of the Week: Why Brits are avoiding online grocery shopping

Data: Grocery shoppers say meh to AI, yeah to loyalty discounts

Test drive: Google’s virtual fashion try-on tool

'What retail needs from the government in 2026'

The Gen-AI shopping revolution is here – is your online business ready for it?

Promotional research for Mirakl

Q&A: Optimizely product strategy director on embracing an experimentation mindset

Chart of the week: Brits to cut fashion spend in new year budgeting push

‘There are powerful signs that the social media tidal wave is ebbing’

The retail categories set to succeed in the next six months

Promotional research for Vypr, By Ben Sillitoe

Q&A: MiQ products and solutions director on cutting through advertising noise

Q&A: Zilch CRO on how tight budgets are shaping consumer payment behaviour

Retail technology: Experts predict tech trends for 2026

Cross-border commerce: The who, what, where of international spend

Promotional research for PayPal, By Gemma Goldfingle

Test drive: Notonthehighstreet’s AI shopping tool

Black Friday is dead, long live Black Friday: The stats behind the 2025 shopping phenomenon

Promotional research for Talon.One

Primark store heads into the Upside Down with Stranger Things collaboration

Q&A: Primark licensing director on staying culturally relevant

‘Your customers are making decisions before they reach the aisle – are you there yet?’

‘Retail is witnessing a resurgence in the in-person shopping experience’