Technology

How are retailers levelling up CX in the age of AI?

In collaboration with Oracle, By Rebecca Taylor

App tour: How Zalando’s AI-powered chatbot is changing customer engagement

Q&A: Fortnum & Mason UK retail director on using real-time customer data to improve the store experience

Q&A: Amazon European Stores vice-president on the new innovations shaping its grocery offering

Inside Amazon: How the retail giant is striking a balance between man and machine

‘Customer focus will be to the fore as electricals retailers square up’

Fredrik Tønnesen: The man who has climbed the ranks to take charge of Currys

Asda and Ocado: Fulfilment partnership is much-needed win for both businesses

‘Consumer spending squeeze will sort the strong from the weak’

‘Too many strategic decisions are built on underlying tech assumptions that no longer apply’

AS Watson CEO Malina Ngai on the Middle East, the UK market and AI

Explainer: What do Google’s new products mean for the future of ecommerce?

Refund fraud could cost retailers £2.3bn annually, with scammers taking 30% cuts

Retail media: The advertising opportunities the World Cup can bring

Test Drive: New AI-powered virtual try-on fashion platform WNTD

‘In a time of upheaval, retailers have mistaken efficiency for strategy’

The questions readers are asking Retail Week – and how we answer them

Virtual try-on: Gimmick or soon to solve the industry’s returns problem?

‘Almost no one thinks about how to invest in retail’

From AI to attitude – how Thierry Garnier changed Kingfisher

How are retailers levelling up CX in the age of AI?

In collaboration with Oracle, By Rebecca Taylor

Data: How Gen Z is turning retail into an experience economy

In paid partnership with Snapchat, By Christopher Godfrey

AI-powered retail: Why customer expectations are changing faster than retailers can keep up

Paid for by Oracle

Navigating retail’s challenges: Costs, crime and changing consumer trends

Paid for by NFU Mutual

Five trends that will redefine European retail and why retailers can’t wait any longer

Paid for by Comexposium

The unified commerce mandate: Five strategic shifts for retail’s agentic era

Paid for by Salesforce

Exclusive: Nearly half of UK shop workers feel shut out of digital decision making

In paid partnership with Rotageek, By Laura Heywood

Lessons in loyalty: New Look, Boots and Kingfisher’s digital leaders on driving lifetime spend

In paid partnership with SheerID, By Rebecca Taylor

Ethical, efficient, customer-first: Supply chain tech solutions transforming UK retail

In paid partnership with Transparity

Practical AI is driving higher margins – here’s how retailers are doing it

In paid partnership with Workday

Exclusive: 500 UK store staff on the realities of working in retail

In paid partnership with Rotageek

Faster fit-outs, fewer delays: how framework agreements are reshaping retail construction

Paid for by Foot Anstey

2026 loyalty drivers: what customers really want from retailers

In paid partnership with SheerID, By Rebecca Taylor

Beyond points: How M&S, Ikea and Joe & the Juice are redefining loyalty

In paid partnership with Talon.One

Retail 2050: How innovation, localism and experience will shape the high street

Paid for by American Express

The Gen-AI shopping revolution is here – is your online business ready for it?

In paid partnership with Mirakl

The retail categories set to succeed in the next six months

In paid partnership with Vypr, By Ben Sillitoe

Cross-border commerce: The who, what, where of international spend

In paid partnership with PayPal, By Gemma Goldfingle