All Technology articles
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FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
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Opinion‘Retail’s AI opportunity is not task automation but task elimination’
AI brings retailers a chance to rethink how work gets done rather than seeking incremental gains, maintains AlixPartners’ Brian Kalms
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NewsThe Entertainer launches digital partnership with THG Commerce
Toy specialist The Entertainer has today (September 16) announced it has appointed THG Commerce as its new digital commerce partner.
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Analysis‘We’re willing to be misunderstood’: Amazon’s Prime drones are ready, but is the UK?
Amazon Prime Air’s six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?
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Retail VoiceNavigating retail’s challenges: Costs, crime and changing consumer trends
Rising employment costs, fragile consumer confidence and retail crime are weighing heavily on the sector, but there are still opportunities for growth and innovation. Business insurer NFU Mutual examines the key challenges and opportunities shaping retail’s future.
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InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.
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EventsHow to build cyber resilience in the AI era
Join us on 24 September for a free 40-minute webinar exploring how retailers can use AI to strengthen defences and stay ahead of an increasingly complex threat landscape
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AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didn’t always amount to a formal complaint – then we got hold of AI
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AnalysisPreparing for peak: Inside Boots’ Burton warehouse in the run-up to Christmas
It’s a mild September day and summer seems to be over, so now it’s time to think about Christmas.
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NewsEuropean Commission warned changes to Google Search could backfire
A coalition of European shopping comparison sites has written an open letter warning the European Commission that proposed changes to Google Search could backfire.
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NewsThe Range rolls out in-store headsets to improve customer service
The Range is deploying headsets across all of its 283 stores to improve customer service, communication and efficiency, Retail Week can reveal.
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NewsJohn Lewis Partnership aims to generate nearly £300m from loyalty schemes and retail media
The John Lewis Partnership is striving to generate nearly £300m in extra profit from both its loyalty schemes and retail media arm as it continues its turnaround.
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InterviewRetailers winning with retail media are the ones that understand their customer
Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.
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NewsAsda installs digital shelf edge labels across convenience stores nationwide
Asda has installed over 1 million electronic shelf edge labels across its Express convenience stores in the UK as part of its continued investment in technology.
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InterviewN Brown group tech director: ‘AI is not another metaverse, it’s here to stay’
Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.
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NewsMorrisons strikes analytics and insights deal as it seeks to build market share
Grocer Morrisons has formed a “strategic collaboration” with consumer intelligence specialist NIQ to “drive smarter decisions”.
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InterviewMarketing: How Superdrug captures new customers working with Sampl
“Sampling is probably one of the oldest forms of marketing, but it didn’t evolve for many years,” Sampl’s chief marketing officer, Adam Wright, told Retail Week.
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NewsMarks & Spencer rolls out AI tools to support animal welfare on dairy farms
M&S has become the first retailer to roll out AI-powered welfare monitoring tools across its entire Milk Pool, made up of 46 UK dairy farms.
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AnalysisTest Drive: Meadowhall centre’s AI shopping style suite
Sheffield’s Meadowhall shopping centre introduced its AI style suite in June with the aim of providing personalised colour analysis for customers.
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NewsSheffield’s Meadowhall sees footfall and sales uplift after introducing AI style suite
The Meadowhall shopping centre in Sheffield has seen an uplift in both sales and footfall in the two months since it launched its AI style suite, Retail Week can reveal.