All Technology articles
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InterviewQ&A: Descartes VP of sales on route optimisation and the innovations powering logistics
Retail Week spoke with Descartes vice-president of sales Gary Taylor about new innovations, and how a great delivery and logistics service can feed into the rest of retailers operations
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AnalysisThe art of fresh thinking to maintain high-performing stores
Successful stores always put CX at the heart of strategy â but ongoing growth requires periods of reflection to see the bigger picture, identify hidden costs and reset for the future.
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NewsJD Sports trials conversational AI agent online
JD Sports has become the latest retailer to launch a conversational agent on its website as it looks for more ways to enhance the customer experience, Retail Week has learnt.
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AnalysisTech: What M&S, New Look and Morrisons are prioritising
Retailers are constantly looking for ways to grow, innovate, and thrive at a time when increasing competition, geopolitical tensions, and low consumer confidence have taken hold.
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AnalysisWhat threat do Claude Mythos and âhacktivist attacks at scaleâ pose to retail?
Claude developer Anthropic claimed earlier this month that it had developed a new AI model capable of finding hidden vulnerabilities in every major operating system and browser. With retail already a particularly vulnerable target, how much of a threat is this new tech?
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AnalysisTest Drive: Just Eatâs AI voice assistant
Rapid delivery platform Just Eat introduced a new AI voice assistant for UK customers with the aim of making ordering easier and more inclusive.
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InterviewQ&A: Similarweb VP of global research solutions on SEO vs GEO and retailer websites in the age of AI
As usage of large language models (LLMs), such as ChatGPT, has grown, retailers have increasingly been looking at how they can appear more prominently when users make retail queries. Industry analysts have created the term âGenerative Engine Optimisationâ (GEO). This is an evolution of Search Engine Optimisation (SEO), the science of performing well on Google and other search tools.
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NewsMountain Warehouse launches new ecommerce platform
Mountain Warehouse has launched a new ecommerce platform in partnership with BigCommerce to accelerate innovation and global growth, Retail Week can reveal.
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AnalysisStore staff call for action on pay and working conditions to avoid summer burnout
ExclusiveâŻinterviewsâŻwith 500 UK frontline workers reveal the factors that incentivise productivity during peak summer trading, at a time when teams are short-staffed and operationally stretched.
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Chart of the WeekCharts of the Week: Tracking AI investment by retailers
We have just launched the Retail Week AI Investment tracker, a recap of all the stories Retail Week has published on retailersâ AI initiatives over the past few years
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DataThe Retail Week AI Investment Tracker â how retailers are actually using AI
AI is one of retailâs fastest-moving investment areas. The AI Investment Tracker brings those investments together in one place, so subscribers can quickly see where the technology is being deployed.
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NewsTesco and Adobe enter strategic AI partnership for personalised Clubcard rewards
Tesco has signed a deal with software giant Adobe to âaccelerate personal engagementâ with the supermarketâs shoppers.
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NewsGoogle appoints ex-THG chief marketing officer for retail director role
Google has appointed a former THG Beauty chief marketing officer as its new director of retail for the UK and Ireland.
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AnalysisAI agents and assistants: Which retailers are using them for customers and colleagues?
AI is being utilised across all functions in retail, including for marketing, forecasting, commerce, and supply chain.
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NewsWilko.com teams up with Google Cloud for AI and digital transformation
Wilko.com has collaborated with Google Cloud to support and accelerate the next phase of its AI transformation.
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NewsIceland enters AI partnership to transform inventory and replenishment
Supermarket chain Iceland has entered an AI partnership to transform its inventory and replenishment operations.
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NewsThe Range enhances marketplace offering with new partnership
The Range, owned by CDS Superstores, has strengthened its marketplace technology and offering with a new partnership.
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NewsFrasers launches AI shopping assistant
Frasers Group has introduced an AI shopping assistant across its premium fashion and lifestyle brand Frasersâ website.
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InterviewQ&A: Virtualstock chief growth officer on staying digitally competitive
Speaking to Retail Week, Virtualstock chief growth officer Ed Bradley explored the ways retailers can grow their business effectively, including dropshipping and getting to grips with AI, and warned of the danger of falling behind if they canât meet their customersâ needs
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NewsTesco launches âlarge scaleâ trial of new meal planning AI assistant
Supermarket giant Tesco has launched a âlarge scaleâ trial of a new AI assistant, designed to âlighten the load for customersâ when it comes to meal planning.