Opinion – Page 12
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Retail Voice
The future of fluid customer journeys at the virtual checkout
With consumers demanding online payments be as swift and efficient as possible, Axerve’s Alessio Damonti asks what retailers can do to reduce friction at the virtual checkout.
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Retail Voice
Why retailers need to listen, not shout
With Christmas creeping ever closer, Adobe’s Suzanne Steele explains what consumers really want from retailers this festive season is empathy
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Retail Voice
How traceability can offer a sustainable future
Sustainability is good – and it is good business, says Fujitsu UK’s Dominic Ferrara, but what are the challenges retailers face when it comes to traceability and, most importantly, what are the solutions?
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Retail Voice
Five reasons why loyalty programmes are broken – and how to fix them
For consumers, loyalty programmes can be limited in value, difficult to combine and easy to forget about. For retailers, they’re inflexible, expensive to run and difficult to drive value from, writes Libra Incentix’s Andrew Doxsey.
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Retail Voice
Why having an experimental mindset can reap rewards
There is much that can be said about the magic of entrepreneurship when constrained, whether that be by money, time, or both. Agile Retail’s Marcus Fox looks at how having an experimental mindset can create huge opportunities
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Opinion
'Welcome to Web -1.0, where pureplays struggle and stores are stars'
Never mind the metaverse and Web 3.0 – as ecommerce players fall on tougher times, retailers must focus on creating genuinely multichannel models, writes Retail Week executive editor George MacDonald
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Opinion
Murray Lambell: 'Strikes will be the grinch that ruins Christmas for retailers'
We stand ready to help small businesses impacted by postal strikes this golden quarter, says eBay UK boss Murray Lambell
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Retail Voice
Five ways retailers can drive disruption
A wave of disruptive brands has entered the marketplace in recent years and is turning retailers’ heads, so how can you ensure your business is innovating in order to remain competitive? HSO’s head of retail Hector Hickmott provides five top tips
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Retail Voice
How retailers can stand out for what they stand for
Brands should focus on inspiring and not interrupting, says Pinterest’s Tim Woollias, who takes a look at three retailers who have used inspiration to boost sales
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Opinion
‘Retailers can’t afford to neglect their workforce during golden quarter and beyond’
As the cost-of-living crisis deepens in the run-up to Christmas, the retail workforce could hold the key to survival, says Accenture retail strategy lead for Europe Kelly Askew
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Opinion
‘Asos – in a world of data, company spirit matters and culture still eats strategy for breakfast’
Asos’ new chief executive is wise to want ‘refresh’ its culture – it is the foundation stone of commercial success, writes George MacDonald
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Opinion
‘Marks & Spencer boss Machin counts down the days to greater growth’
Marks & Spencer is building on the foundations left by Steve Rowe and taking important steps for serving customers better and securing growth, writes George MacDonald
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Retail Voice
Practise relationship marketing to avoid ending up like Sephora
With Sephora coming under fire over the privacy surrounding its consumer data, CM Group’s Tim Glomb provides three pointers on how retailers can build lasting relationships
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Opinion
‘Putting sustainability at the heart of retail isn’t virtue signalling, it’s vital’
It would not make sense for retailers to cut their focus on and investment in sustainable business, argues BRC chief executive Helen Dickinson
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Retail Voice
What can we do to support retail workers amid the cost-of-living crisis?
In the same way the pandemic affected life long after the wave settled, the cost-of-living crisis will have a long-term impact for all, but how is it affecting retail workers and what can be done to help, asks the Retail Trust’s Chris Brook-Carter.
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Opinion
‘Act against consensus and find managers who think like owners’
At a time of massive economic upheaval, history brings a sense of perspective, believes True founder and executive chair Matt Truman
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Retail Voice
How to blend human with digital in retail customer experience
The brands that deliver high-quality, digital and human-blended customer experiences will be best placed to navigate the months ahead, believes Webhelp’s Mark Guest, who shares three retail customer experience ideas that can be deployed
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Retail Voice
Navigating the retail industry today
From staff shortages and recession fears to cost of living crisis and the modern shop floor, Fourth examines how retailers can shine as they head into the Golden Quarter.
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Opinion
Very Group chief people officer: Five tips to get engagement right in hybrid working world
Sarah Willett, chief people officer at The Very Group – which was named Best Place to Work at the Salesforce Retail Week Awards 2022 – gives her top tips for engaging with colleagues in the hybrid working environment, ahead of our Innovation Summit next month
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Retail Voice
The next generation of connected brand building
The world of brand building is evolving, shifting to a digital environment and requiring a greater emotional connection with online consumers. There are several key tools emerging to help brands do this, says Meta’s Zehra Chatoo.